I’ve had an issue with my tickets delivery - bought them probably first day after event was released - and haven’t received any confirmations in months. I’ve contacted Tickeine via online form and Rob... See more
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I emailed and asked if I could change the date of the show as my partner is having an operation the week before. Chloe responded quite promptly back to say that she’s changed the date of our tickets a... See more
Company replied
We had an unforeseen issue with our tickets being at home but as both of us were working away or on holiday we weren’t going via home. Chloe from the customer service team got in touch as soon as th... See more
Company replied
The response of the initial email was amazing, just over 2hours!!! I felt that Chloe acted speedily was very helpful, went above and beyond to help us move our booking and even helped with mo... See more
Company replied
Company details
Written by the company
Ticketline, your primary ticket marketplace and source for all the best events. Festivals, Concerts, Family events, Theatre, Comedy, Gigs, Sports and more..
Contact info
https://www.ticketline.co.uk/, United Kingdom
- customerservices@ticketline.co.uk
- www.ticketline.co.uk
4.4
Excellent
855 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Got reply within an hour
Asked to change delivery address for tickets and got a reply within an hour.
Very easy and fast
Sorted!
29 October 2025
Unprompted review
Reply from Ticketline
Great to hear it was sorted so quickly! Thanks for taking the time to leave a review — we really appreciate it.
– The Ticketline Team
Excellent prompt and professional…
Excellent prompt and professional service.
Moh was very efficient and has a caring nature that you don’t always expect when dealing with ticket agencies!
20 October 2025
Unprompted review
Reply from Ticketline
We’ll make sure Moh sees your message! He’ll be chuffed to know his help made a difference. Thanks for taking the time to share your experience.
– The Ticketline Team
Chloe was amazing
Chloe was amazing , she reissued my tickets when they went missing and kept me up to speed throughout the process.
18 October 2025
Unprompted review
Reply from Ticketline
Brilliant to hear, thanks so much for letting us know! We’ll pass your feedback on to Chloe, she’ll be really pleased to hear your tickets arrived safely in the end.
– The Ticketline Team
I contacted Ticketline for a replacement ticket
I contacted Ticketline for a replacement ticket & Chloe couldn't have been more helpful.
A new ticket was sent within 4 minutes of my emailing them & her emails were both friendly & professional. I'm very impressed.
14 October 2025
Unprompted review
Reply from Ticketline
Thank you so much for your lovely feedback Rebecca!
We’re really pleased to hear Chloe was able to help so quickly and that you’re happy with the service you received.
We’ll be sure to share your comments with her, it’ll make her day!
Kind regards,
The Ticketline Team
Brilliant help from Chloe in Customer…
Brilliant help from Chloe in Customer Service.
13 October 2025
Unprompted review
Reply from Ticketline
Great to hear Denise! 😊
Chloe is such a valued member of our Customer Service team and always happy to help.
Thank you for taking the time to share your feedback, it’s very much appreciated.
Kind Regards,
TL Team
Super helpful and quick to sort my problem.
We had an unforeseen issue with our tickets being at home but as both of us were working away or on holiday we weren’t going via home. Chloe from the customer service team got in touch as soon as they started work and sorted this out for me so we could head to the gig tonight knowing that there would be no issue and have no stress on the way.
The quick response and helpfulness is much appreciated.
Thanks again!
7 October 2025
Unprompted review
Reply from Ticketline
Exactly what our wonderful Customer Service team are here for Will ☺️
Thank you for contacting us as soon as you realised you were without tickets, this gave Chloe time to make the necessary arrangements to guarantee you encountered no issue upon entry.
Thank you for taking the time to let us have your feedback, it really is appreciated ☺️
We hope you both enjoyed the gig!
Kind Regards,
TL Team
Chloe was fantastic very quick and…
Chloe was fantastic very quick and efficient response a credit to your Company - well done and thanks again Chloe
26 September 2025
Unprompted review
Reply from Ticketline
We couldn't agree more Dean, Chloe really is fantastic!
A highly experienced member of our friendly customer service team, she can have things resolved in no time at all!
Thank you for letting us have your feedback, it is very much appreciated! We will pass your superb comments on to Chloe 😊
Kind Regards,
TL Team
Chloe was very helpful with the issue I…
Chloe was very helpful with the issue I had with our tickets.
26 September 2025
Unprompted review
Reply from Ticketline
Fantastic Clare! 😊
Provided an event organiser/venue allows such requests, we are more than happy to accommodate a switch of tickets. Great to hear Chloe could have this arranged for you.
Thank you for taking the time to let us have your feedback, it is very much appreciated.
Kind Regards,
TL Team
Booked wrong date by mistake
Booked wrong date by mistake and sent a little email when I realised within a day I had received new tickets at no extra charge all sorted thank you so much!
9 September 2025
Unprompted review
Reply from Ticketline
No problem at all Rebekka! 😊
Provided an event organiser allows such requests, we are more than happy to accommodate a switch of tickets.
Thank you for taking the time to let us have your feedback, it is very much appreciated.
Kind Regards,
TL Team
Efficient service
I had booked some tickets for the wrong day, and I soon as I realised I contacted the customer service team to ask to have them swapped. Chloe was very helpful and efficient and had my enquiry handled in no time.
29 August 2025
Unprompted review
Reply from Ticketline
Thank you for getting in touch when you realised there was an issue Evghenia , that gave us time to address the issue and resolve ahead of the event ☺️
We appreciate you taking the time to let us have your feedback and hope you enjoyed the festival 🤘
Kind Regards,
TL Team
So quick at responding and very clear…
So quick at responding and very clear help. Couldn’t have handled my issue better.
28 August 2025
Unprompted review
Reply from Ticketline
Our highly experienced Customer Service team really know how to communicate with our wonderful customers to make any process straightforward and hassle-free 😊
Thank you for the fantastic feedback Emily, it really is appreciated!
We hope you enjoy the festival!
Kind Regards,
TL Team
I had a my old address on a ticket…
I had a my old address on a ticket order and contacted ticketline and Chloe emailed me back in minutes to say the problem had been sorted.
Excelleent service! 5 stars
28 August 2025
Unprompted review
Reply from Ticketline
We certainly don't have 'Lazy Ways' here at Ticketline Kevin 😉
Wonderful to hear Chloe provided a 5 star service for you!
Thank you for taking the time to let us have your feedback, it really is appreciated!
Kind Regards,
TL Team
I’ve had an issue with my tickets…
I’ve had an issue with my tickets delivery - bought them probably first day after event was released - and haven’t received any confirmations in months. I’ve contacted Tickeine via online form and Rob helped me rapidly - only thing he requested was my proof of transaction from online banking. Thank you
26 August 2025
Unprompted review
Reply from Ticketline
No problem at all Kseniia, great to see Rob in our fantastic customer service team had this swiftly resolved for you!
And thank you for taking the time to let us have your feedback, it is very much appreciated!
Enjoy 😊
Kind Regards,
TL Team
Moh's a great guy
Moh understood the issue, brought up all the info and sorted it out.
20 August 2025
Unprompted review
Reply from Ticketline
We couldn't agree more Linda, Moh really is great at what he does!
A highly experienced member of our super customer service team, he can have things resolved in no time at all!
Thank you for letting us have your feedback, it is very much appreciated! We will pass your fantastic comments on to Moh 😊
We hope you had a great time at the festival 🤘
Kind Regards,
TL Team
Amazing quick reply thanks for your help
Amazing quick reply thanks for your help
20 August 2025
Unprompted review
Reply from Ticketline
No problem at all Katie, great to see Rob in our super customer service team had this swiftly resolved for you!
And thank you for taking the time to let us have your feedback, it is very much appreciated!
We hope you enjoy the show 😊
Kind Regards,
TL Team
Amazing service and customer support…
Amazing service and customer support team. Fantastic for event organisers like myself to have so much help!
18 August 2025
Unprompted review
Reply from Ticketline
Welcome CTM, fantastic to have you with us ☺️
We remain a family-led business, fiercely proud of our independence and the support we are able to provide to our clients.
Working with industry leading clients across music, arts, entertainment, sports, visitor attractions and events. From intimate grass-roots gigs to multi-day major festivals, from comedy clubs to West End theatre, if it requires a ticket, we’ve got you covered.
Our highly experienced Account Management team will be on hand to support you every step of the way.
Thank you for taking the time to let us have your feedback, it really is appreciated!
Kind Regards,
TL Team
Really helpful and resolved my issue…
Really helpful and resolved my issue quickly!
12 August 2025
Unprompted review
Reply from Ticketline
We really don't like to leave our customers waiting Jessica 😊
Great to hear the issue was resolved quickly for you!
Thank you for taking the time to let us have your feedback, it is very much appreciated!
Enjoy the festival🤘
Kind Regards,
TL Team
Very prompt attention to deal with my…
Very prompt attention to deal with my request
5 August 2025
Unprompted review
Reply from Ticketline
Fantastic to hear you were happy with the prompt resolution our friendly Customer Service team provided phil ☺️
Thank you for taking the time to let us have your feedback, it is very much appreciated!
Kind Regards,
TL Team
Extortionate booking fees ( £2 on a £20…
Bought tickets for Ealing Jazz Festival. Extortionate booking fees ( £2 on a £20 ticket ) and £1.50 for the privilege of printing them yourself at home, saving Ticketline the cost of printing and sending themselves. Totally unjustifiable.
30 July 2025
Unprompted review
Reply from Ticketline
Hi Alison,
Sorry to hear you are unhappy.
As with other major booking agents, the booking fee is our only income.
We do not get paid by the event organiser for selling tickets. Instead we charge a small booking fee per ticket and a processing fee per transaction that has been agreed with the event organiser.
This is the only income that we receive from our service. Ticketline's share of this booking fee, after being subject to VAT, covers all the costs associated with running our business, including the upkeep of our booking systems, card processing fees and all other costs that enable us to provide a convenient booking service 7 days a week.
The event organiser determines the ticket delivery options for their event as Ticketline can offer both postal and e-ticket options. The e-ticket fee goes towards the installation, maintenance and upkeep of our software, digital scanners and gate entry systems enabling you to gain seamless access to your chosen event.
If you wish to discuss further, please don't hesitate to get in touch with the team - customerservices@ticketline.co.uk
Kind Regards,
TL Team
Wrong number of tickets??
It looked like I booked too many tickets but this was explained very quickly when I queried. The Event Booklet I’d also ordered constituted a ‘ticket’ item. Very swift response from Customer Service, within an hour of enquiry.
31 July 2025
Unprompted review
Reply from Ticketline
Thank you for carefully checking your email confirmation upon booking Sarah, this helps us to provide a great customer service. If you had in fact booked too many tickets, we could have rectified this for you as you contacted us straight away 😊
Obviously in this case, your booking was correct - great to see this was quickly answered by our team to put your mind at rest.
Thank you for taking the time to let us have your feedback, very much appreciated!
We hope you enjoy the festival, HEU! 😊
Kind Regards,
TL Team
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