I was scheduled to pick up a mid-sized…
I was scheduled to pick up a mid-sized SUV in Durham NC. When I arrived at the small rental office, the people working there were actually surprised that there was a reservation for anyone that day. They bumbled around and finally found my record. They admitted they didn’t have a car that matched what I reserved. So they “upgraded” me to another car, which wasn’t clean. I waited about 1/2 hour as they got it into presentable shape. I prepaid my gas and got in to the car to find the tank was not full. And it still wasn’t clean. So, more shop vacuuming right in front of me. I finally got on the road about 40 minutes later than the 12 noon pickup time, which was very frustrating. I had a three hour drive ahead of me and I was already a little late. About 5 minutes into the trip the dash board light for tire pressure lit up. So I had to find a gas station with an air pump. This threw off my travel time by another 15 minutes. Also, there was no windshield wiper fluid (which I added when I arrived at my destination). Oh, and at weird intervals, the car would make this loud sound like I was driving over one of those rumble strips. (I was not). And lastly, I needed a few gallons of gas to make sure I had enough to get back to the rental office. I popped the gas tank door to find the car didn’t even have a gas cap. And the tires needed air again.
When I returned the car, I mentioned all these issues with the person who took my keys. He was not at all apologetic. He was almost disbelieving what I was telling him, bordering on rude. I can say, I will never rent a car again from this company.