Aimee from Washington store absolutely unreal service and has totally changed my first bad experience to an unreal one...... I am an account manager and deal with people daily but Aimee takes cus... See more
Company replied
Location
Switch locationUnit 82 Albany Mall, The Galleries, NE38 7RT Washington, North, GB
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Aimee served me today in store, we managed to sort my original problem which was updating my device. We even went the extra mile and managed to get an iPad added on for my son. Happy with the customer... See more
Company replied
Channelled was excellent today in getting us a new phone. Everything was explained so we understood what we would be paying for
Company replied
The fantastic service i had received. In my last review Ant sorted my problem out straight away. I went into the store on Wednesday and he left all the info with Aimee who went the final mile. Only on... See more
Company replied
Company details
About Three UK - 3Store Washington
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 82 Albany Mall, The Galleries, NE38 7RT, Washington, North, United Kingdom
- 01914155501
4.9
Excellent
163 reviews
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Reply from Three UK - 3Store Washington
Thank you for your lovely feedback! We're delighted to hear that Ebony provided such outstanding support. ✨ — Three Social Media Team
Aimee went above and beyond sorting out…
Aimee went above and beyond sorting out my sim problem she’s a credit to your company
7 October 2026
Unprompted review
Reply from Three UK - 3Store Washington
Aw, we’re so glad Aimee gave you the best support, Steve! Big thanks from our side. 😄— Three Social Media Team
Reply from Three UK - 3Store Washington
Aw, we’re so glad Aimee gave you the best support, Harry! Big thanks from our side. 😄— Three Social Media Team
Great experience
Great experience, quick and easy. Aimed very knowledgeable. Very pleased.
2 October 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi Linda, thank you for sharing your kind words. We're glad the support you received made such a positive impression. 😇 - Three Social Media Team
Aimee was helpful
Aimee was helpful, competent and friendly, I dislike phone shops generally but this was a positive experience
28 September 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi Lisa, thank you for your review. It's great to hear Aimee helped turn what isn't always the easiest experience into an enjoyable one.
Three Social Media Team
Great service with a fantastic…
Great service with a fantastic experience great personality thank you, great customer service from Ebony and Aimee
28 September 2026
Unprompted review
Reply from Three UK - 3Store Washington
Thanks for taking the time to leave this feedback, George. We’re so happy Ebony and Aimee could answer all your questions and make you feel comfortable throughout :) -Three Social Media Team
Excellent service
Excellent service. Friendly staff very informative and pleasant. We were served by Aimee who is a credit to your company
26 September 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hey there, we're glad to hear Aimee was able to provide clear guidance and ensure you had all the information you needed. It's great to know her welcoming approach and the support you received left such a positive impression. Thank you for the feedback. 😊💚
-Three Social Media Team.
Splendid treatment from Aimee has been…
Splendid treatment from Aimee has been helpful and patient
24 September 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hey Paul, thank you for your glowing review. It's wonderful to hear Aimee provided such excellent support. Wishing you a fantastic day. 😊 - Three Social Media Team
Reply from Three UK - 3Store Washington
Hey Lee, you've just made our day. It's wonderful to see Chantelle recognized for her attentive support. Thank you for sharing this.
Three Social Media Team
Aimee gave an excellant service…
Aimee gave an excellant service proffesional, polite and experienced
23 September 2026
Unprompted review
Reply from Three UK - 3Store Washington
We’re so glad you felt supported and well cared for by Aimee. It’s wonderful knowing our service met your expectations. Wishing you a lovely day, Neil! 🤗
-Three Social Media Team
Channelled was excellent today in…
Channelled was excellent today in getting us a new phone. Everything was explained so we understood what we would be paying for
20 September 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hey Rachel, we're glad to hear Channelled took the time to guide you through your options and make sure you had a clear understanding of everything before making your decision. Thank you for the feedback. 😊💚
-Three Social Media Team.
Very helpful and professional
Very helpful and professional. Helped us with exactly what we wanted and was very professional while doing it. We left very happy customers
19 September 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hey Sharon, we're glad to hear our team was able to understand what you were looking for and help you find the right solution. It's great to know the support you received left you feeling confident and satisfied with the outcome. Thank you for the feedback. 😊💚
-Three Social Media team.
Lovely customer service from Amy very…
Lovely customer service from Amy very helpful
16 September 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi Maggie, thank you for the fantastic 5⭐ review. It's great to hear that Amy ensured your experience was smooth and informative. 😊-Three Social Media Team
Had issues with my iPhone from the…
Had issues with my iPhone from the Leeds store. Working away and Anthony couldn’t have done more. Went above and beyond to get me back online and although it took a lot of time he got me sorted in the end.
14 September 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hello Ayden, we're glad Anthony at our Leeds store was able to help and make sure everything was sorted for you. Thank you for sharing your experience. - Three Social Media Team
Found Aimee extremely friendly
Found Aimee extremely friendly, helpful and professional - customer service skills exceptional
14 September 2026
Unprompted review
Reply from Three UK - 3Store Washington
That's impressive, Robert 🎯 we're pleased Aimee's expert approach and attentive care left such a strong impression 🌟
- Three Social Media Team
Great service and helped me get…
Great service and helped me get everything sorted out and was perfect
13 September 2026
Unprompted review
Reply from Three UK - 3Store Washington
Thanks for sharing your experience, James 💫 We're thrilled the support you received helped get everything sorted just as needed. Thanks for your lovely words 💙
Three Social Media Team
Aimee was my hero she showed me how to…
Aimee was my hero she showed me how to transfer my pictures on to my new phone.
Aimee was knowledgeable and got me the best deal.
Thanks alot Aimee.
6 September 2026
Unprompted review
Reply from Three UK - 3Store Washington
Your shout‑out is WOW, Lorraine ✨ We're delighted that Aimee's expertise helped get those cherished photos onto your new phone while finding an option that delivered great value 💙
- Three Social Media Team
Reply from Three UK - 3Store Washington
Woohoo 🎉 Elliott, it's great to see the team earning such kind words. They mean a lot to us 💙
- Three Social Media Team
Reply from Three UK - 3Store Washington
Hi Carole, your feedback is greatly appreciated. It's lovely to see Ant recognised for the difference he made. Wishing you all the best. 💜
Three Social Media Team
Brilliant staff member Phil absolutely…
Brilliant staff member Phil absolutely legend
5 September 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi Simon, thanks for the amazing review. We are happy to hear that Phil provided reliable assistance throughout and created a seamless experience for you.
- Three Social Media Team
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