Really friendly, very helpful and made me feel completly at ease and i understand what i was being told.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After struggling for 6 days to sort out my SIM card, Ami fixed my issue in a matter of minutes. The team were all so helpful and friendly, if I have any issues again we will definitely be coming into... See more
Company replied
Came to store to get a new phone for myself and also my parents. Bret was extremely helpful and went through the options avaliable not only for myself but also my parents. He was also extremely kind i... See more
Company replied
Stef was great with sorting my phone out and setting me up with a phone package for every month very polite and explained everything and told me what to do
Company replied
Company details
About Three UK - 3Store Walsall
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
31 Park Street, WS1 1LY, Walsall, Midlands, United Kingdom
- 01922725997
4.9
Excellent
133 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really friendly
Really friendly, very helpful and made me feel completly at ease and i understand what i was being told.
4 July 2026
Unprompted review
Reply from Three UK - 3Store Walsall
Hey Tee, we’re so glad you’re happy with our service, thank you so much for the ⭐⭐⭐⭐⭐ review! — Three Social Media Team
upgrade my phone
Went into store to upgrade my phone and the lady who helped me was great and very friendly
2 July 2026
Unprompted review
Reply from Three UK - 3Store Walsall
Appreciate your review, Kayleigh. Glad to know your visit was positive and the support in store made upgrading straightforward. Sending good energy your way today.
Three Social Media Team
Great experience with Ajay
Great experience with Ajay, sorted us a phone and contract out quick at a great price
27 June 2026
Unprompted review
Reply from Three UK - 3Store Walsall
Hello Lucy, we’re glad to hear Ajay helped you find the right phone and plan quickly. – Three Social Media Team
Absolutely lovely girl served by Alecia…
Absolutely lovely girl served by Alecia she gave me the broadband.
11 June 2026
Unprompted review
Reply from Three UK - 3Store Walsall
Hi Dave, it is wonderful to hear that your home internet setup went so smoothly and comfortably. We are incredibly glad Alecia could step in with such a warm approach to ensure you got perfectly connected with your new service. -Shivam
Reply from Three UK - 3Store Walsall
Hello Farah! Thank you for sharing your feedback. It is wonderful to hear that you had such a spectacular and flawless experience with us. -Kishan
Harry was fantastic very helpful and…
Harry was fantastic very helpful and quick
7 June 2026
Unprompted review
Reply from Three UK - 3Store Walsall
Hi Rainer, it is wonderful to know that Harry provided such fantastic, helpful, and quick service during your interaction. -Kishan
After struggling for 6 days to sort out…
After struggling for 6 days to sort out my SIM card, Ami fixed my issue in a matter of minutes. The team were all so helpful and friendly, if I have any issues again we will definitely be coming into store.
7 June 2026
Unprompted review
Reply from Three UK - 3Store Walsall
Boom 💥 Tammy. Great to know Ami delivered prompt and expert support after a long struggle, with the team providing warm assistance that leaves you confident to return for future help ✨ -Arvind
Ajay was extremely helpful at the store…
Ajay was extremely helpful at the store in Walsall.
The service was quick and sufficient he took his time and helped me secure a broadband deal that I couldn’t say no to.
Thank you so much you have absolutely made my day
5 June 2026
Unprompted review
Reply from Three UK - 3Store Walsall
Hi Aiyana, thank you for sharing this. It’s great to hear Ajay took the time to support you and helped find a broadband option that suited your needs so well. - VodafoneThree Social Media Team -Suhaas
Stef was great with sorting my phone…
Stef was great with sorting my phone out and setting me up with a phone package for every month very polite and explained everything and told me what to do
4 June 2026
Unprompted review
Reply from Three UK - 3Store Walsall
Hey Sarah! It’s wonderful to hear that Stef was so helpful and made sure everything was perfect for you. Thank you for sharing this! ☺️ -Neha
Amazing Ajay thank you
2 June 2026
Unprompted review
Reply from Three UK - 3Store Walsall
Thanks so much, Wayne! We love hearing this. Ajay will be thrilled to know he made such a great impact. -Ayesha
I had a great experience with Harry
I had a great experience with Harry. Loved his dealing.
31 May 2026
Unprompted review
Reply from Three UK - 3Store Walsall
That’s wonderful, Gulfam 🎉 We're thrilled Harry shared his prompt courtesy and stellar support to handle your visit flawlessly. -Arvind
Good costumer service by Harry so…
Good costumer service by Harry so kindly person
30 May 2026
Unprompted review
Reply from Three UK - 3Store Walsall
Kahlon, we’re really pleased Harry was able to support you with such kindness. Thank you for sharing your experience. -Ayesha
Good customer advisor (himanshu)
30 May 2026
Unprompted review
Reply from Three UK - 3Store Walsall
Anmoldeep, we’re happy to hear Himanshu looked after you well. Thanks for taking the time to leave your feedback. -Ayesha
Stef helped me with roaming and renewal…
Stef helped me with roaming and renewal contract amazing customer service
30 May 2026
Unprompted review
Reply from Three UK - 3Store Walsall
Hi there, we’re really pleased Stef could help you with both roaming and your renewal. Amazing customer service is exactly what we aim for. -Ayesha
It's good experience with three in Walsall
It's good experience with three in Walsall the lady is amazing she gave best offer her name is stef she is amazing
22 May 2026
Unprompted review
Reply from Three UK - 3Store Walsall
Thanks for this fantastic review, Mohit! We’re thrilled to hear Stef provided excellent support and guided you throughout at our Walsall branch. 😊 -Veronica
Amazing customer service
Amazing customer service, stef helped me to fix cameras settings
21 May 2026
Unprompted review
Reply from Three UK - 3Store Walsall
Thanks for this wonderful 5⭐ review, Roberta. We’re really pleased to hear that Stef gave you clear guidance and supported you in adjusting your camera setup with ease. -Maryalex
Reply from Three UK - 3Store Walsall
Absolutely fabulous, Gregor! We’re glad Alecia was such a wonderful support to you. Thank you for taking the time to leave us a 5⭐ review! -Veronica
Daz know his thinkg!.Good…
Daz know his thinkg!.Good communication,know.how to help and guide you throw all the option.
21 May 2026
Unprompted review
Reply from Three UK - 3Store Walsall
Hi Marius, appreciate you sharing this, great to hear Daz communicated clearly and helped guide you through your options. -Kishan
All explained clearly and didn't take…
All explained clearly and didn't take much time
20 May 2026
Unprompted review
Reply from Three UK - 3Store Walsall
Hey Percy, thank you for sharing your experience. We’re delighted to know our team supported you efficiently and made the process smooth from start to finish. -Maryalex
Reply from Three UK - 3Store Walsall
Hello Mihai, thank you for sharing your experience. We’re delighted Alecia gave you such helpful service. -Suhaas
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.