Trish was helpful and made everything easy and smooth on the upgrade, explaining everything in an easy and understandable way.
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I wanted to share an outstanding customer service experience I had with Dominic at the Three store in Torquay. From the moment I walked in, he was welcoming, knowledgeable, and genuinely focused... See more
Company replied
Trish and Danny in the Torquay three store were brilliant, really helpful and transferred everything across smoothly, super happy with my new phone and will recommend to others
Company replied
I had a complex issue with my phone, Trish and Done helped me tremulously to fix the problem with a lot of patience and lovely manner. I cannot thank them enough and am happy to recommend them to fami... See more
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Company details
About Three UK - 3Store Torquay
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
12 Union Street, TQ2 5PL, Torquay, South, United Kingdom
- 01803389390
4.7
Excellent
53 reviews
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Reply from Three UK - 3Store Torquay
Hi Judith, we are delighted by your comments! It means a lot to know you received such attentive, brilliant, and high-quality assistance from our team. -Kishan
Reply from Three UK - 3Store Torquay
Thank you so much, Reginald! 🎉 We’re delighted our team could support you in just the way you needed. Wishing you a truly wonderful day! ☺️ -Kashish
Trish was very helpful
Trish was very helpful, along with her manager. Good service, thank you
17 June 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Thanks for sharing, 🎉 John! Our team clearly worked some magic, and hearing that you gave us a perfect 5/5 truly makes our day. 🥰 -Ayesha
Trish was helpful and made everything…
Trish was helpful and made everything easy and smooth on the upgrade, explaining everything in an easy and understandable way.
17 June 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Absolutely fabulous, Andy! We’re glad Trish was such a wonderful help to you. Thank you for taking the time to leave us a 5⭐ review! -Veronica
Excellent staff
Excellent staff, trish gave excellent service recommend to friends
14 June 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hey Christine! Thanks for your feedback, Trish always go the extra mile to make sure everything feels just right. We’re always here if you need us. ☺️ — Three Social Media Team -Kashish
Trish and Danny in the Torquay three…
Trish and Danny in the Torquay three store were brilliant, really helpful and transferred everything across smoothly, super happy with my new phone and will recommend to others
17 May 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hi Amelia,
What a brilliant review. Trish and Danny loved helping you out, and they’ll be delighted to know you’re happy with everything. Thanks for recommending us. 😊⭐ -Ayesha
The Torquay Store excellent customer service
The Torquay Store are absolutely excellent they are so helpful and informative led by Dann the manager who goes above and beyond to make sure you are 100% happy with your phone choice I am unwell and find getting a new phone overwhelming especially switching from apple to android but he advised and helped me with the change making sure that all my history had come across and gave me tips on how to use the phone from the get go. The customer service was impeccable and all with a smile Trish and Don were also in the store and also very helpful and warm I highly recommend this store and it's team
7 May 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hey there. That's brilliant! We're super happy to hear that Dann gave you all the support you needed. Thank you so much for 5 ⭐⭐⭐⭐⭐ review! Hope you have a wonderful day :) -Kashish
Daniel was so helpful today
Daniel was so helpful today! A real credit to the company. Thankyou for all your help so far, hopefully all gets sorted soon 🙏 really recommend
11 May 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hi Shauna, great to know Daniel made such a strong impression and supported you throughout, leaving you feeling confident enough to recommend. -Kishan
I had a complex issue with my phone
I had a complex issue with my phone, Trish and Done helped me tremulously to fix the problem with a lot of patience and lovely manner. I cannot thank them enough and am happy to recommend them to family and friends.
8 May 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hi Jaqueline, it’s great to hear Trish and Done helped resolve your issue with such patience and a friendly approach. We’re glad everything was sorted and that you had a positive experience with us. Thank you for recommending us 😊 -Neha
Great customer service
Trish gave us excellent customer service and explained everything so well that even me a non tech person understood. Thank you Trish
25 April 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hi Carol! We’re delighted Trish made everything clear and easy to understand. It’s wonderful knowing her patient guidance helped you feel confident. -Suhaas
Left happy,bency helped me with the bill
22 April 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Brian, great to hear you left feeling sorted. Sounds like Bency made things simple by getting your bill organised and making sure everything was clear before you headed out. Always good when the support makes the whole visit feel smooth. -Manavata
Very helpful and quick
Very helpful and quick, polite and friendly, 100% good service and recommended
22 April 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Thank you, Stacey! We’re delighted our team’s efficiency and warm approach made such a strong impression. Your recommendation means a lot. -Kishan
Fantastic service from Bency and Dom
Fantastic service from Bency and Dom. Very happy with the deal I was given, with the awesome trade in.
19 April 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hi Sam, it’s great to read your feedback. We’re really pleased to hear that Bency and Dom provided such a positive experience. It’s good to know you’re happy with the deal and the trade‑in you received. -Shivam
I wanted to share an outstanding…
I wanted to share an outstanding customer service experience I had with Dominic at the Three store in Torquay. From the moment I walked in, he was welcoming, knowledgeable, and genuinely focused on helping me find the best solution for my needs.
Dominic took the time to clearly explain all my options, answered every question with patience, and made the whole process seamless and stress-free. What really stood out was his professionalism combined with a friendly, approachable manner—nothing felt rushed or pushed.
It’s rare to come across service of this calibre, and Dominic is a real credit to the team. If you’re visiting the Torquay store, I highly recommend asking for him. First-class service from start to finish!
29 March 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Wow, thank you so much for writing this wonderful review of your experience with Dominic. It's a joy for us that he made you feel so confident and comfortable, and we greatly appreciate your recommendation. We hope you have a fantastic week, Richard :) -Scott
Trish was an absolute delight
Trish was an absolute delight! Had a bunch of rubbish apps on my phone, she cleared them all out. Nothing was too much trouble for her.
26 March 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Thank you for your lovely feedback, Susan. We’re delighted Trish was able to clear those apps and make things easier for you. -Shivam
up to my previous…
Just a follow up to my previous review,if Pete or anyone from three can read this .Three have said they have tried to contact me by phone regarding my complaint ..I was sent an email with a complaint reference number ,but the email has been deleted accidently by me.I couldn't face a call off one of your operators again ,I really would like to sort this complaint by email ,dealing with operators has completely made me very stressed and effected my mental health .All I want to do is send the info from my previous review to someone who will take action regarding my complaint and hopefully get this resolved ,no more calls please ,please tell someone with authority to get in touch by email, I really don't want to be a three customer anymore .The last 2-3 years has really made me ill .I have about 22 months of my contact remaining ,to add insult to injury the prices have recently increased .I really want this issue resolved and want to get away from three completely as a good will gesture please release me from this contract after 20 years a loyal phone customer and 15 years WiFi ,I think it's the least you could do.by the way it's a business contract and please send me a PAC number ,? So I can move to a more professional company .thankyou .
25 March 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hello Stephen, thank you for sharing your concerns. We’re sorry to hear about the difficulties you’ve experienced and that you wish to leave us. While we’re unable to discuss account‑specific matters here, you can take this further by contacting our complaints team through this link: https://bit.ly/3uJlOrF. For business accounts, please use our Contact Three Business page: https://bit.ly/3RkG1h0, and we hope you have a lovely day ahead. -Kashish
Excellent service
I always have an excellent experience when visiting the torquay store. Sarah was very helpful in assisting me with my new phone also helping me with the data transfer and trading in my old phone. Everyone is so helpful
20 March 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hi Roy, congratulations on your new phone. We’re pleased to hear Sarah and the team in Torquay took great care of you, set everything up, moved your data across, and assisted with your trade in. -Kishan
Fantastic service from Sarah
Fantastic service from Sarah. Very helpful and knowledgeable to someone who is an OAP. I would recommend all my friends to speak to her in Torquays Three shop. Thank you so much Sarah your a star.
13 March 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Thank you for sharing this wonderful feedback, Sean. It’s fantastic to hear how well you were supported in our Torquay store. Sarah will be absolutely delighted to know her guidance made such a strong impression. -Manavata
We were served by 2 brilliant advisors…
We were served by 2 brilliant advisors in the Torquay Store. Both Sarah & Dan were brilliant and nothing was to hard for them. Making us feel at ease and helping us through all of our questions. They are a credit to the store and we thank them very much.
6 March 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Thanks for taking the time to leave this feedback, Theresa. We’re so happy Sarah and Dan could answer all your questions and make you feel comfortable throughout :) -Ayesha
Dann & Sarah were a delight to be…
Dann & Sarah were a delight to be served by. They made the change to our new phone seamless. We are very grateful for the expertise and help. 100% recommended to friends and family. Thank you again to you both
6 March 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Peter, thank you for the review. We’re overjoyed that Dann and Sarah made your experience outstanding. It’s great to know you’d recommend us to your family and friends, and we wish you a fantastic day. 😊 -Neha
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