Amazing Customer Service and sales person with Intisar at sutton high st hes old o2 supervisor now he join thee im so happy for him. Really tech person.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Today we visited the Sutton branch, Rizwana ma'am was extremely marvellous and intelligent. Very professional behaviour and she helped us with what we needed. Highly recommended please ask about her... See more
Company replied
Rizwana was very helpful in choosing the right plan when upgrading and gave me an offer to purchase items which would mean I would get free items up to the value of £90. Very good customer care from s... See more
Company replied
I visited the 3 store today and Intisar was so polite and friendly and he explain everything calmly to me. He made my visit so smooth and easy and talked through each and everything so I understood e... See more
Company replied
Company details
About Three UK - 3Store Sutton
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
93 High Street, SM1 1JF, Sutton, South, United Kingdom
- 02086439126
4.9
Excellent
179 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing Customer Service and sales…
Amazing Customer Service and sales person with Intisar at sutton high st hes old o2 supervisor now he join thee im so happy for him. Really tech person.
26 May 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Thank you Jean. We are delighted to hear Intisar provided such knowledgeable support during your visit, and it is great to know the experience left you feeling so positive. - VodafoneThree Social Media Team
Reply from Three UK - 3Store Sutton
Wow, we absolutely love hearing this, Selwyn! Thank you for the feedback. Enjoy the rest of your day. -Neha
Rizwana was very helpful in choosing…
Rizwana was very helpful in choosing the right plan when upgrading and gave me an offer to purchase items which would mean I would get free items up to the value of £90. Very good customer care from start to finish.
18 May 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Great to hear about your experience, Stephanie—Rizwana’s support in helping you choose the right plan and guiding you through the upgrade reflects the level of care we aim to deliver, and it’s brilliant to know everything was handled smoothly from start to finish. -Shivam
Mrs Alexsandra Patronela Three store Sutton
I would like to express my sincere thanks to Alexandra Petronela from Three Store Sutton High Street , a brilliant customer service representative. She served us quickly, guided us the whole time as our phone was stolen abroad. She helped us at a difficult time when we were under a lot of stress. Everything that needed to be done at that moment, she did. When we left we felt happy and relaxed. Thank you Alexandra. Excellent service!
17 May 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Ivaylo! It's wonderful to hear that Alexandra was able to sort everything out and make the experience smooth. Thank you for taking the time to leave such an incredible 5 ⭐ review! -Afaq
Excellent customer service.Rizwana was…
Excellent customer service.Rizwana was incredibly helpful,chatty,smiley,very knowledgable and getting a new phone upgrade was an effortless process.
17 May 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Hi, there! We're thrilled to hear that Rizwana made your phone upgrade so effortless. Our team always aims to be both helpful and welcoming. Enjoy your new phone! 🥰 -Prabhjeet
Reply from Three UK - 3Store Sutton
Hi Irina, it’s great to hear Intisar was able to support you with getting your home internet set up smoothly. -Shivam
I visited the 3 store today and Intisar…
I visited the 3 store today and Intisar was so polite and friendly and he explain everything calmly to me. He made my visit so smooth and easy and talked through each and everything so I understood everything. It was a 5 star service all over and the process was satisfying and made me happy. Thank you Intisar for making it possible.
14 May 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Hi Suriya, it’s great to hear about your positive visit. We're glad Intisar took the time to provide clear guidance and ensured you felt confident with every detail, making the whole process feel effortless and leaving you with a smile. -Kishan
Intisar
Intisar, best person for three store and hep for billing and refund credit happy customer.
13 May 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Hi Iryna, thank you for your lovely review. Really pleased to hear Intisar was able to help with your billing and credit refund. Your feedback means a lot. -Samad
Great service from Kat
8 May 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Manuco, love hearing that Kat looked after you so well. Service like that truly makes a difference. -Manavata
Rizwana from Sutton branch was amazing…
Rizwana from Sutton branch was amazing and very helpful! She helped us with everything! Thank you Rizwana!
6 May 2026
Unprompted review
Reply from Three UK - 3Store Sutton
What a sweet 5⭐ rating, Krzysztof! We’re heartened to know this has been your experience with Rizwana. Wishing you a bright and joyful day ahead! 🌸 -Ayesha
We visited to sutton branch
We visited to sutton branch, Rizwana ma'am, very helpful highly recommended.
Thank you Rizwana
6 May 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Thanks for the shout-out, Jan! We’re thrilled to hear that Rizwana looked after you so well at our Sutton branch. It’s great to know you had such a positive experience with us. -Shivam
Today we visited the Sutton branch
Today we visited the Sutton branch, Rizwana ma'am was extremely marvellous and intelligent. Very professional behaviour and she helped us with what we needed. Highly recommended please ask about her to guide you through.
Mrs Ghazi
6 May 2026
Unprompted review
Reply from Three UK - 3Store Sutton
That’s the essence of amazing service! A huge thank you to Rizwana for making your time with us special, and we’re thrilled it had such a meaningful effect on you, Ghazi. What a joy it was to serve you at Sutton! Delighted to have your recommendation. -Ashifa
Today I met with rizwana bcz I had some…
Today I met with rizwana bcz I had some issues with my sim and she really helped me so kind and great experience to speak with her
5 May 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Thank you for your wonderful feedback, Fareed! We’re so glad Rizwana provided such excellent support. 🌟 -Veronica
Rubbish provider
Slow connection, signal dropping off
wanted to leave after 9 days of contract it said i have to pay 125£,for what . Where is my right to leave after 14 days free of charge. They hide even the fact i have to pay vat on top of the bill.do not recommend to anyone
4 May 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Hello Andrei! A strong connection is essential, and we're sorry yours has been inconsistent. Please check coverage in your area here: https://bit.ly/2ThkuKd to see if there are any local updates. If the problem persists, connect with us here: https://bit.ly/3C43TKN our team will be happy to assist you. We're available Monday-Friday from 8am to 10pm, and weekends from 9am to 8pm. We'll be glad to look into it further and help improve your experience. -Ashifa
Alexandra served us very well and did a…
Alexandra served us very well and did a good job, and kind and attentive and attended us perfectly.
3 May 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Wow, we absolutely love hearing this, Victor! Kudos to Alexandra for making your experience truly remarkable. Thank you for the wonderful feedback. -Ashifa
Alexandra is very pretty and helpful,i…
Alexandra is very pretty and helpful,i give her 5star.
2 May 2026
Unprompted review
Reply from Three UK - 3Store Sutton
A perfect score 😍, with your satisfaction as our top priority, Anthony. Alexandra has a gift for turning ordinary visits into moments of ease and joy. Here’s to many more unforgettable moments together. -Ashifa
Rizwana was very helpful
Rizwana was very helpful. And very good customer service. She made me feel happy.
28 April 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Hey Audrey! What a sweet 5 star rating! Rizwana is truly exceptional. Thank you for sharing this! 😊 -Kashish
Very good customer service
Very good customer service, we were helped by Alexandria, highly recommend.
26 April 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Hey Mashhood, we’re overjoyed to know Alexandria provided such attentive service. We appreciate your recommendation and kind words. -Suhaas
Customer service
I visited three store in Sutton and Katherine was very helpful. Great customer service and patience.
26 April 2026
Unprompted review
Reply from Three UK - 3Store Sutton
That's wonderful to hear, Lola! A big shoutout to Katherine at our Sutton branch for providing such exceptional support. Thank you for sharing your lovely feedback. 🙌 -Veronica
Alexandra spoke very clearly
Alexandra spoke very clearly. She helped us with ordering a new broadband. Good price and good service.
26 April 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Thank you, Sanmugam! We’re thrilled to hear Alexandra made everything straightforward and supported you with setting up your new broadband. We’re always happy to help! 😄 -Prabhjeet
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.