Had a great experience with Summaya over 2 days. Came in to see about upgrading, she was very knowledgeable. Came back the next day to get new phones but was very complicated, she answered all questi... See more
Company replied
Location
Switch locationUnit 8, Ochilview Mall, The Thistles Shopping Centre, FK8 2ED Stirling, North, GB
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Easy to get upgrade fixed,less than I expected, for more. Staff friendly especially ettienne, lovely to deal with. Will be back in a few days with my wife and granddaughter.
Company replied
As myself and husband are not tech savy We got new phones and service from start to finish was outstanding ! George coudlnt be anymore helpful, assisting with the purchase of our new samsung phones &... See more
Company replied
3 employees are just the best , always recommend the best phones and deals for us all as a family . Very helpful 👌
Company replied
Company details
About Three UK - 3Store Stirling
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 8, Ochilview Mall, The Thistles Shopping Centre, FK8 2ED, Stirling, North, United Kingdom
- 01786469448
4.6
Excellent
47 reviews
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3 employees are just the best
3 employees are just the best , always recommend the best phones and deals for us all as a family . Very helpful 👌
23 August 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Wow, Ann! Your review is next level awesome! 🎉 Huge shout out to our team for making it unforgettable. Many thanks 😉 — Three Social Media Team
Had a great experience
Had a great experience with Summaya over 2 days. Came in to see about upgrading, she was very knowledgeable. Came back the next day to get new phones but was very complicated, she answered all questions and got us sorted. Nothing was too much and she sat with us over 2 hours to get sorted.
23 August 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Hey Eamonn! Thank you so much for ⭐⭐⭐⭐⭐ review about Summaya! Hope you have a wonderful day 🙂 — Three Social Media Team
Easy to get upgrade fixed,less than I…
Easy to get upgrade fixed,less than I expected, for more. Staff friendly especially ettienne, lovely to deal with. Will be back in a few days with my wife and granddaughter.
18 August 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Hi Derek, thanks for the lovely feedback. We’re delighted to hear that Ettienne and the team delivered outstanding assistance with your upgrade, and it’s wonderful to know you felt well looked after. We truly appreciate your plans to return with your family.
– Three Social Media Team
the experience was so simple and your…
the experience was so simple and your staff were so informative polite and professional
9 August 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Paul, we’re overjoyed to hear that our staff turned your day around and made everything easier. Wishing you smooth, happy moments ahead!😊
Very good communication with Summaya
29 July 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Hey James! We’re thrilled to know Summaya made such a strong impression. Thank you for your feedback. ✨ — Three Social Media Team
Staff very helpful
Staff very helpful, solved my problem perfectly, friendly and professional.
29 July 2026
Unprompted review
Reply from Three UK - 3Store Stirling
We love to hear this, Kenny! Providing friendly, professional, and perfect solutions is exactly what we strive for. Thank you for the wonderful feedback! 🌟
— Three Social Media Team
I had to back to the shop 3 times
I had to back to the shop 3 times. The first 2 times the problem was solved. But on my last visit the agent tried usucessfully to explain to me how get my password to connect to the hub. I am still none the wiser.
24 July 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Chris, we’re sorry this turned into a longer journey than expected. If you still need help accessing your hub password, our team can guide you step by step. You can reach them through https://bit.ly/3C43TKN, or by calling 333 from a Three phone, 0333 338 1001 from any other line, or +44 7782 333 333 if calling from abroad. Support is available Monday to Friday from 8am to 8pm and weekends from 9am to 6pm.
– Three Social Media Team
Very helpful, went the extra mile
So hopeful, really went the extra mile to help, thanks a lot
21 July 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Hi Stuart, thank you so much for the 5 ⭐ review! We're always happy to help.
Very good service
Very good, no problems with helping out anybody. Excellent customer service and very helpful. Luke and George managed to sort out a good deal for us and helped with our problems.
9 July 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Hey, Anne! We’re thrilled to hear how well you were looked after during your visit. It’s fantastic to know Luke and George went the extra mile to find the perfect deal for you and clear up every issue. 😇 - Three Social Media Team
EITHER VERY POOR AT SERVICE OR LIED.
Visited the Stirling Branch of 3 mobile today in the Thistle Centre with an issue that my Wifes phone was not charging. The sales person had a look and said he would have a go at unblocking the port as he could see a blockage. After about 20 seconds the manager who was sitting down whispered something to the sales person and then said come through the back. They then appeared after about 30 seconds and we got some rubbish story that "3 Mobile a multi billion pound company" does not have the right tool to solve the problem and that we should take it down to another independent retailer, or, they would buy the phone back for an upgrade and a new contract at a higher rate. Lastly the suggestion was to contact Samsung and send it to them. We then left and went to a small local independent store who fixed the phone in 10 minutes and charged £20.00. The Stirling Manager of 3 Mobile obviously tried to cheat us into a new contract and told the salesperson not to fix it but recommend outcomes that would profit his branch. As a customer of 3 for over 20 years with 3 seperate contracts I find this service dishonest and a "con".
7 July 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Hi Steven,
We’re sorry to hear about your experience. We understand why this left you feeling disappointed, especially as a long‑standing customer who was simply looking for help with a device issue.
If you’d like to discuss this further, please reach out to our support team via chat here: https://bit.ly/3C43TKN, available Monday to Friday from 8am to 10pm and weekends from 9am to 8pm.
If you’re unhappy with the service received in store and would like the matter formally reviewed, our Customer Relations team can be contacted here: https://bit.ly/3uJlOrF. They’ll be able to investigate the concerns you’ve raised regarding your visit.
– Three Social Media Team
Super helpful
Super helpful. Got my new business phone sorted quickly and without fuss. Extremely knowledgable. Amazing face to face customer service from Stuart. Thank you
17 June 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Hi Kate, it is fantastic to hear that Stuart provided such amazing face-to-face service and used his expertise to get your new business phone sorted so quickly. We are delighted that we could make the process smooth and hassle-free for you! -Kishan
Superb service from Stuart and George
Superb service from Stuart and George. They are a credit to the company
12 June 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Hi Carolyn. Thank you for sharing your experience. We are glad to hear that Stuart and George looked after you so well and provided such outstanding care during your interaction. -Shivam
Beth was lovely to deal with and very…
Beth was lovely to deal with and very helpful with our questions
9 June 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Thank you for sharing your experience, Michelle. We’re delighted Beth supported you with everything you needed. 🙌 -Veronica
Great customer service
Went in to ask a question regarding a bill and the store manager Stuart was great and even set me up with a fantastic new deal on an upgrade. Stuart had great customer service it was refreshing to see.
6 June 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Thank you, Ross. We’re really pleased to hear how well Stuart supported you. It’s great to know he took the time to answer your billing questions clearly and helped you secure an upgrade that suited what you were looking for. 😇 -Prabhjeet
Outstanding friendly service
Outstanding friendly service
Summaya so friendly & knowledgeable
6 June 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Hey Brian! We’re glad Summaya made everything clear and ensured you had a fantastic time with us. We hope you enjoy the rest of your day! ☺️ -Prabhjeet
Excellent service!
Went in to the Stirling branch to ask about new SIM cards and coverage for our new house and were helped straight away and all of our questions were answered! Cannot recommend them enough.
16 May 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Thank you for taking the time to leave this review, Rachael. We’re so happy the Stirling team were able to help you right away and provide all the information you needed. 😊 -Veronica
Phone shop…
Staff explained everything clearly and efficiently. Weren't pushy as in other places. George was excellent at both helping and answering my queries.
13 May 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Thank you for your wonderful review, Euan! 🌟 We’re happy to know that our team created a welcoming environment, and George made your experience exceptional. 🙌 -Samad
Summaya made my whole experience so…
Summaya made my whole experience so easy, she was knowledgeable and so helpful
3 May 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Hi Norma, this made our day! It’s wonderful to know Summaya provided such great support and made the whole process easy for you. Providing knowledgeable service is our top priority, and we’re lucky to have her on the team. Thanks again for choosing us! -Shivam
They just sale pitch and she good…
They just sale pitch and she good Summaya she's doing well
23 April 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Thank you for your feedback, Jayson. We’re glad to hear that Summaya supported you well throughout your time with us. -Afaq
As myself and husband are not tech savy
As myself and husband are not tech savy
We got new phones and service from start to finish was outstanding ! George coudlnt be anymore helpful, assisting with the purchase of our new samsung phones & tranfering all data from old phone. Myself had problems with outlook & had to go back to the store, Robert assistant manager spent time trying to resolve my issue, also helped with free gift , Robert gave us so much of his time ! Very helpful young man . Experience instore was outstanding, staff are a credit to Three . Well done guys
20 April 2026
Unprompted review
Reply from Three UK - 3Store Stirling
That’s impressive ✨ Audrey, wonderful to know George and Robert supported you with such patient, steady care, from helping you set up your new phones and sorting the data moves to taking extra time to resolve your follow‑up query and guiding you with your gift. So uplifting to hear the whole team made your in-store experience shine 😊 -Arvind
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