The staff were all so helpful and welcoming. I was served by Elliot and I had my young baby with me and he was so patient and helpful and would explain things to make sure I heard and understood whe... See more
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Tyler was extremely patient, highly knowledgeable explaining all needed to know about my new phone. Excellent communication skill, very pleasant young man who loves his job. Spent time with us as need... See more
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Very helpful overall experience, everything relative to a fairly complex issue explained fairly and easily. Staff friendly and vibe seemed nice
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The customer service was good. Elliot was very helpful and sorted out challenges with three customer services which had not been helpful. Because of the great customer service offered at the store, I... See more
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Company details
About Three UK - 3Store Stevenage
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
63 Queensway, SG1 1DN, Stevenage, London, United Kingdom
- 01438353984
4.7
Excellent
42 reviews
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Lovely, helpful staff
The staff were all so helpful and welcoming. I was served by Elliot and I had my young baby with me and he was so patient and helpful and would explain things to make sure I heard and understood when the baby was being loud.
He helped me get the phone I wanted on a reasonable priced plan and told me all of my different options. Have been using the same store for 4 years now and always so helpful and accommodating
10 July 2026
Unprompted review
Reply from Three UK - 3Store Stevenage
Thank you, Rebecca. We’re thrilled Elliot and the team made your visit so comfortable and supportive. Your continued trust over the years means a great deal to us.-Three Social Media Team
Phone issue solved!
Very helpful overall experience, everything relative to a fairly complex issue explained fairly and easily. Staff friendly and vibe seemed nice
10 July 2026
Unprompted review
Reply from Three UK - 3Store Stevenage
Thank you for sharing this wonderful feedback, Tom! We’re delighted to know our team made your experience so positive 😊-Three Social Media Team
Tyler is very efficient and…
Tyler is very efficient and approachable and helpful aswell!
4 July 2026
Unprompted review
Reply from Three UK - 3Store Stevenage
That’s impressive, Vivian 🎯 We’re glad Tyler’s capable support and welcoming approach stood out so positively 😊
- Three Social Media Team
Kyle Asm
Kyle Asm, helped me with my sim upgrade and also my husband with transferring his data
15 June 2026
Unprompted review
Reply from Three UK - 3Store Stevenage
That’s impressive 🎯 Lennie. Kyle Asm handled your SIM upgrade and your husband’s data transfer with attentive care, ensuring everything was supported smoothly. Wishing you more reasons to smile today 😊 -Arvind
Reply from Three UK - 3Store Stevenage
Wow! 🎉 Amazing, Jake! It’s great to know that Tyler was super helpful to you. Thank you so much for sharing this, we’re always happy to help! 😄 -Prabhjeet
Went into store for a three app help
Went into store for a three app help. Sorted me out. Issue was fixed
14 June 2026
Unprompted review
Reply from Three UK - 3Store Stevenage
Boom 💥 Regimon. App support was handled with precision, getting everything running exactly as it should ✨ -Arvind
Elliot and Tyler were excellent
Elliot and Tyler, plus all the other staff involved were amazing. Persistent to get us the best deal, which ended up making them more business and sales. Great stuff
11 June 2026
Unprompted review
Reply from Three UK - 3Store Stevenage
Hi Stephen, an incredibly persistent effort was delivered by Elliot, Tyler, and the rest of the team to secure the absolute best deal for you, and we truly appreciate your fantastic feedback. -Kishan
Kyle ASM
Kyle ASM, managed to sort an issue on my wifes and my phone. Been coming into store for years and they always seem to fix my issues
11 June 2026
Unprompted review
Reply from Three UK - 3Store Stevenage
Hi Eric, it is wonderful to know that Kyle and the branch team consistently look after your family devices whenever you drop by, and we look forward to keeping your connectivity running smoothly for many more years to come. -Kishan
Good customer service
The customer service was good. Elliot was very helpful and sorted out challenges with three customer services which had not been helpful. Because of the great customer service offered at the store, I renewed my contract with Three and Elliot set up a new tablet for me. The set up was excellent, user friendly and tailored to needs. I was pleased with the customer service provided and would recommend the store.
1 June 2026
Unprompted review
Reply from Three UK - 3Store Stevenage
Hi Deborah, thank you for sharing such a thoughtful review. It’s great to hear that Elliot was able to step in, resolve the issues you’d faced earlier, and guide you through renewing your plan with care and clarity. Knowing he set up your new tablet in a way that suited you perfectly is wonderful feedback for the team. 😇 -Prabhjeet
Jacob solved issues very quickly
Jacob solved issues very quickly. Excellent service.
19 May 2026
Unprompted review
Reply from Three UK - 3Store Stevenage
Thank you, Gareth. Great to hear Jacob resolved everything promptly and made things simple for you. -Suhaas
Tyler was highly knowleable,patient,very pleasant
Tyler was extremely patient, highly knowledgeable explaining all needed to know about my new phone. Excellent communication skill, very pleasant young man who loves his job. Spent time with us as needed .
18 May 2026
Unprompted review
Reply from Three UK - 3Store Stevenage
That's awesome to hear! We’re delighted to hear Tyler provided such outstanding support and made your experience feel welcoming. Feedback like yours inspires us to keep delivering the best service. ☺️ -Prabhjeet
Reply from Three UK - 3Store Stevenage
We’re all about delivering the best experience, and that’s exactly what we’re here for. Thanks for sharing the love, Chris! 🤗 -Ayesha
Needed advice - came out fully armed!
Popped in today to discuss my son’s contract and was helped by Elliot.
I have never felt so informed! He was highly knowledgeable, patient and friendly. Would absolutely recommend using this store in future and it is encouraging to know that this is the customer service 3 are giving their customers. Thank you Elliot!
11 May 2026
Unprompted review
Reply from Three UK - 3Store Stevenage
Hey Victoria, that’s fantastic to hear! 🎉 We’re really pleased you had such a great service experience. Thanks so much for taking the time to share your lovely 5⭐ review! -Neha
Tyler was very knowledgeable
Tyler was very knowledgeable, helped me understand my new device. And answered every question that I had. Good ecperience 100% great customer service/sales skill. Will recommend tyler at the stevenage three shop to my friends
6 May 2026
Unprompted review
Reply from Three UK - 3Store Stevenage
Thanks for sharing such brilliant feedback, Linda. We’re so pleased Tyler offered such strong support and left you feeling fully informed. The Stevenage team will love your kind words. -Maryalex
Elliot and Tyler were extremely…
Elliot and Tyler were extremely helpful. I was able to switch my plan to 3 swiftly and easily and Elliot was friendly, clear and super efficient in helping me sort this out, get a great deal and understand all the benefits of it and the practical steps in switching.
3 May 2026
Unprompted review
Reply from Three UK - 3Store Stevenage
Hi Wendy, great to hear Elliot and Tyler made switching your plan quick and easy, explained everything clearly, and helped you secure a great deal, making the move to Three a smooth experience. -Shivam
Elliot and Tyler were really friendly…
Elliot and Tyler were really friendly and helpful. Got me on a better renewed plan and onboarded my wife as a new Three customer.
3 May 2026
Unprompted review
Reply from Three UK - 3Store Stevenage
Thanks for the fantastic 5⭐ review, Fran! We really appreciate you taking the time to share your experience, and it’s great to hear that Elliot and Tyler provided you with outstanding care. -Neha
Elliot was really patient especially…
Elliot was really patient especially with old phone playing up with a mind of its own. Great advice and customer service
7 April 2026
Unprompted review
Reply from Three UK - 3Store Stevenage
Amazing, David! We’re glad to hear that Elliot provided such a positive experience and was able to assist you. Your feedback truly means a lot to us 🎉 -Neha
Lovely friendly service
Lovely friendly service. Tyler was very helpful and answered any questions I had. Great customer service from all of the team at the Stevenage store:)
4 April 2026
Unprompted review
Reply from Three UK - 3Store Stevenage
Thank you for taking a moment to share this lovely feedback Megan. It’s wonderful to hear that Tyler offered such thoughtful support and that the whole team at Stevenage made your experience so positive. -Afaq
Reply from Three UK - 3Store Stevenage
Hi Stuart, we appreciate your review. Lovely to hear the support you received was so helpful. -Ayesha
Iexcellent service
I came into store on Good Friday, not expecting much help, as i was not sure store is closed for holidays. I have received an amazing help and assistance from Elliot, who sorted my set up and kindly explained everything i needed help with. I am so grateful, to your staff and Three, to carry on with my life and phone situation. Brilliant service.
3 April 2026
Unprompted review
Reply from Three UK - 3Store Stevenage
Hey Martina, it’s wonderful to hear how your visit turned out. Elliot’s dedication in guiding you through the setup and making sure everything was clear shows the kind of care we strive for. Knowing that his support helped ease your situation and gave you confidence with your phone means a lot to us. Thank you for sharing such uplifting feedback, it inspires our team to keep delivering experiences that truly make a difference. See you again! 🤗 -Kashish
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