I went into the shop in Southend, ready to pull my hair out,as I was having so many problems with my provider, that I wanted to switch back to 3. The assistant Mario, was so very helpful and got it al... See more
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The rep,Pat was helpful, polite and patient, gave us plenty of options without over complicating any issues.
Company replied
Scott provided absolutely excellent service from start to finish. He was incredibly patient, took the time to explain everything clearly, and helped me sort out my phone contract without any press... See more
Company replied
Scott was very helpful in store today and helping me setting my new phone up
Company replied
Company details
About Three UK - 3Store Southend
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
156 High Street, SS1 1JX, Southend, London, United Kingdom
- 01702462961
4.9
Excellent
129 reviews
Asks customers to review
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Jamie is so helpfull and polite i…
Jamie is so helpfull and polite i recommend going to see him for anything you need
20 March 2026
Unprompted review
Reply from Three UK - 3Store Southend
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Good customer service from Ethan much…
Good customer service from Ethan much appreciated
17 March 2026
Unprompted review
Reply from Three UK - 3Store Southend
Amazing, Michael! We’re glad to hear that Ethan provided such a positive experience and was able to assist you. Your feedback means a lot to us 🥰 -Neha
Mario was very helpful and professional…
Mario was very helpful and professional and I am delighted with my new upgrade.
Very good value for money all round.
17 March 2026
Unprompted review
Reply from Three UK - 3Store Southend
Great service and big savings, now that’s what we call a perfect combo! We’re so glad Mario could make a difference for you, Chrissie. Thank you for letting us be part of your upgrade experience. -Ashifa
Suraj was really helpful ,he made the…
Suraj was really helpful ,he made the process so easy and he made sure my mom and l were comfortable and he explained everything with concise
12 March 2026
Unprompted review
Reply from Three UK - 3Store Southend
Hi there, thanks for taking the time; great to hear Suraj kept things simple, made sure you and your mum felt at ease, and explained everything clearly. -Kishan
Mario has given outstanding service…
Mario has given outstanding service today and saved me money and probably saved me getting scammed, as always the staff especially Mario have saved the day, many thanks 👍
5 March 2026
Unprompted review
Reply from Three UK - 3Store Southend
Hello Steven, we’re pleased Mario’s care and expertise ensured you felt secure and supported. Your encouraging review means so much to us. -Suhaas
Mario was extremely helpful & polite
Mario was extremely helpful & polite, his customer service was impeccable.
This shows the quality of the service that 3 provides. I am assured that Mario will excel going forward in his career.
5 March 2026
Unprompted review
Reply from Three UK - 3Store Southend
Thanks for the love, Maria! We absolutely love hearing that Mario delivered such exceptional support, and it’s great to know his efforts made such a positive impact. 🥳 -Ayesha
Great service from Jamie in three…
Great service from Jamie in three mobile shop in Southend would recommend Jamie highly great knowledge
24 February 2026
Unprompted review
Reply from Three UK - 3Store Southend
Really appreciate you sharing this, Ray. Jamie’s dedication and commitment make a real difference, great to hear your visit was so smooth ⭐ -Manavata
Very friendly service from Jamie
Very friendly service from Jamie
He was very knowledgable and helpful with everything I asked he had the answers he also helped me call Tesco for a pac code
21 February 2026
Unprompted review
Reply from Three UK - 3Store Southend
Hi Dcem we’re delighted to know Jamie gave you such excellent support 🌟 and it’s great to hear he assisted you with everything including helping you contact Tesco for your PAC code 🙌 Your feedback is truly appreciated. -Shivam
Great customer service staff
15 February 2026
Unprompted review
Reply from Three UK - 3Store Southend
Fabulous, that's music to our ears, Matthew. Have a fantastic week! -Scott
Jamie was very helpful incleaning up my…
Jamie was very helpful incleaning up my phone qnd advising me on how to avoid in future
11 February 2026
Unprompted review
Reply from Three UK - 3Store Southend
Really kind of you, Barry. Jamie will be happy to know the phone clean‑up and tips helped you feel more confident going forward. Wishing you all the best ahead. 🥰 -Ayesha
Pat was brilliant - Southend high street
Pat was brilliant! Patiently answered all my questions and gave me the best deal possible. I am so glad I came into the shop today.
8 February 2026
Unprompted review
Reply from Three UK - 3Store Southend
Shout out to Pat for doing such a great job, Kriti! We’re super excited for you to start enjoying your fresh deal, it’s going to be awesome! 🚀 -Kashish
Ethan was great at assisting me with a…
Ethan was great at assisting me with a new phone and the fantastic deals
7 February 2026
Unprompted review
Reply from Three UK - 3Store Southend
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Amazing experience as always
Amazing experience as always. Thank you Ethan. Well done
7 February 2026
Unprompted review
Reply from Three UK - 3Store Southend
Hey.
Thanks! Your review is really appreciated. -Pete
Excellent customer service from Ethan
Excellent customer service from Ethan. Thank you!
7 February 2026
Unprompted review
Reply from Three UK - 3Store Southend
Nothing delights us more than knowing you’re happy, Natasha! ✨ Thank you for celebrating Ethan’s efficiency. May your day be as amazing as you are! -Ashifa
I was very happy with your staff Mario…
I was very happy with your staff Mario he was very helpful and he is very cheery and kind
5 February 2026
Unprompted review
Reply from Three UK - 3Store Southend
Fantastic stuff, Sam! We’re so glad to hear that Mario provided excellent support for you. Thank you for taking the time to leave this review. 😊 -Kashish
Reply from Three UK - 3Store Southend
That’s brilliant! We’re so glad to hear everything was handled smoothly for you. Thanks a ton for the lovely 5⭐ review! -Veronica
Excellent service and felt very…
Excellent service and felt very comfortable
1 February 2026
Unprompted review
Reply from Three UK - 3Store Southend
Hey Mark, we’re thrilled to hear you had such a positive experience. Your feedback means a lot to us. -Suhaas
The person ho helping us today Suraj…
The person ho helping us today Suraj very kind helpful and polite
31 January 2026
Unprompted review
Reply from Three UK - 3Store Southend
Hi Alecz, your words truly highlight Suraj’s dedication 🚀 Feedback like this inspires us all, We value your effort in sharing this with us. -Arvind
Reply from Three UK - 3Store Southend
Wow, we absolutely love hearing this, Sue! Thank you for the fantastic 5 ⭐ review. We hope you have a wonderful day. -Afaq
Very helpful with my business upgrade…
Very helpful with my business upgrade and an amazing deal thank you Jamie and suraj
28 January 2026
Unprompted review
Reply from Three UK - 3Store Southend
Hey Nataliya, thank you for sharing this amazing 5⭐ review! 🌟 We’re thrilled Jamie and Suraj gave you such a fantastic experience. 😊 -Veronica
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