Friendly and helpful although advised I would need to contact customer services by phone to discuss my contract as went through them . Advised I have already got roaming on my package so didn’t nee... See more
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Mohammed's customer service was very good. He answered all my queries and resolved all the issues I had today
Company replied
Fantastic service in the 3 store, Orpington. We were served by Mohammed. Extremely helpful and supportive, very knowledgeable and we left there extremely happy. Also other member of staff, I think his... See more
Company replied
It was a pleasure as always being in the Three store as always as the advisors were very kind and helpful. Rani served me and helped me find contracts which I were never using and helped me save money... See more
Company replied
Company details
About Three UK - 3Store Orpington
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
217-219 High Street, BR6 0NZ, Orpington, South, United Kingdom
- 01689825995
4.9
Excellent
116 reviews
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Nathan at Three store Orpington is…
Nathan at Three store Orpington is second to none! He is incredibly friendly and helpful. Excellent customer care and service!
18 October 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Hello Jess, it's lovely to know Nathan at our Orpington store was able to help and make everything easy for you. Thank you for your kind words. - Three Social Media Team
The staff made sure I understood and…
The staff made sure I understood and was happy with all the options available. So much better dealing person to person!
1 October 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Hi Peter, thank you for sharing this amazing 5⭐ review. It's great to know the team took the time to help you explore the available options and left you feeling confident in your decision.
Three Social Media Team
Nathan’s service was outstanding…
Nathan’s service was outstanding definitely recommend him in the future.
27 September 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Hey Tyreke, we're glad to hear Nathan provided such great support and left such a positive impression. It's wonderful to know the service you received earned your recommendation. Thank you for the feedback. 😊💚
-Three Social Media team.
It was a pleasure as always being in…
It was a pleasure as always being in the Three store as always as the advisors were very kind and helpful. Rani served me and helped me find contracts which I were never using and helped me save money on my other contracts very happy with my experience
25 September 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Hi Ursula! Thank you so much for the fantastic review. We're thrilled to hear that Rani provided such wonderful assistance and helped you find the right contracts to lower your monthly bills. 😇 -Three Social Media Team
Rani was very helpful and made sure…
Rani was very helpful and made sure that the SIM was working and cleared the air on the issues I had been facing with connection issues.
25 September 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Hello Anthony, we're delighted Rani could help get everything working properly. Thank you for your 5 ⭐ review. - Three Social Media Team
I wanted to upgrade my phone at three.
I wanted to upgrade my phone at three.
Dante & Mo were professional, knowledgeable and helped me make the right choices choosing a new phone and plan.
There were also very polite and respectful.
21 September 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Hey Catherine, we're glad to hear Dante and Mo were able to guide you through the available options and help you find a handset and plan that suited your needs. It's great to know their insightful and respectful approach left such a positive impression. Thank you for the feedback. 😊💚
-Three Social media team.
Excellent Customer Service from Mohammed
Excellent Customer Service from Mohammed.
I recently visited the Three store in Orpington High Street to check the status of my mobile phone and tablet plans, as they were all coming to the end of their contracts.
Mohammed assisted me with all my queries and was very knowledgeable, helpful and professional. He explained my options clearly and demonstrated excellent product knowledge. I had originally planned to cancel all of my tablet plans, but Mohammed showed me a very good upgrade offer for a newer tablet, which convinced me to keep one of the tablet plans.
I was very pleased with the service I received and appreciated the time Mohammed took to go through everything with me. Excellent customer service and a very positive experience overall.
16 September 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Hi there, we’re thrilled Mohammed delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review. - Three Social Media Team
The customer service person was very…
The customer service person was very respectful, polite and calm.
14 September 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Hi Bunmi, thank you for sharing this amazing 5⭐ review. It's wonderful to know the support provided made such a positive impression and helped create a comfortable experience.
Three Social Media Team
Mohammed was very helpful and swift…
Mohammed was very helpful and swift with his work prioritising efficiency as well as effectiveness this has left me very happy
13 September 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Amazing, Dorin! Great to know that Mohammed was super helpful to you. Thank you so much for sharing the feedback! ☺️ - Three Social Media Team
Fantastic service in the 3 store
Fantastic service in the 3 store, Orpington. We were served by Mohammed. Extremely helpful and supportive, very knowledgeable and we left there extremely happy. Also other member of staff, I think his name was Nathan was extremely helpful and friendly. We highly recommend this store and 3.
10 September 2026
Unprompted review
Reply from Three UK - 3Store Orpington
HI Glen. We're so pleased to hear about your fantastic experience at our Orpington store! We appreciate you recommending us!
If you need any help from us in the future, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.
Or via Social Media on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Vodafone
I needed an urgent sim replacement and…
I needed an urgent sim replacement and new phone. Mohammed and Dante were amazing, they both went above and beyond to really help me get things sorted.
7 September 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Hi Henry, thank you for your review. It's wonderful to know Mohammed and Dante were able to help when it mattered most and make the process feel straightforward. We appreciate your feedback. 💜
Three Social Media Team
Rani was very helpful and pleasant to…
Rani was very helpful and pleasant to deal with and helped repair my phone. Would recommend.
1 September 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Thank you for your kind words and recommendation, Jane! We're delighted to hear that Rani provided excellent support and was able to get your device sorted. 😊 — Three Social Media Team
Everything I needed was sorted out by…
Everything I needed was sorted out by Rani
With all my questions answered.
29 August 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Your shout‑out is WOW, Nick ✨ We're delighted that Rani's expertise ensured everything was taken care of while giving you the answers you needed 💙
- Three Social Media Team
Reply from Three UK - 3Store Orpington
That's wonderful to hear, Oliver 😊 We're delighted that Rani made such a positive impression. Thank you for taking the time to share your kind words 💙
Three Social Media Team
Customer service fantastic
Customer service fantastic, so helpful. Staff could not have done any more for me. Special mention Rani, Muhammed, Nathan & Jamie all had input to solve problems
21 August 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Hi Edmeads, thank you for taking the time to leave such a wonderful 5⭐ review! We’re so glad our team could make your experience smooth and enjoyable. - Three Social Media Team
Excellent customer service and I have…
Excellent customer service and I have been with 3 for years. Today we went to renew our contracts with Three, and Nathan and Dante were very efficient and helpful so we are very happy with our experience.
22 August 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Omg, Bavani! It’s so exciting to see the trust you’ve placed in us from last 3 years. Dante did an amazing job helping you out with his best efforts, and we hope to see you again soon! 😉 — Three Social Media Team
I came with my mum and sister to renew…
I came with my mum and sister to renew our contracts, and Dante and Nathan were incredibly helpful and welcoming. Great customer service and very efficient!
22 August 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Hi there, thank you for sharing your lovely experience with us! We’re so glad to hear that Dante and Nathan made your visit smooth and welcoming. We truly appreciate your kind words. Furthermore, we look forward to assisting you again soon! 😀
Rani and Nathan have been absolutely…
Rani and Nathan have been absolutely amazing !! So patient with me and new phone ! I can't thank them enough for their help and would recommend them and 3 Orpington anytime !
21 August 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Hi there, thank you for sharing your wonderful feedback. It’s great to hear that Rani and Nathan made your experience smooth and enjoyable while helping you set up your new device. Your recommendation means a lot to the team.-Three Social Media Team
Honest and helpful
9 August 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Hi Julieta, we’re pleased you felt well guided and supported. Thanks for leaving us a 5 ⭐ review. — Three Social Media Team
Nathan was very helpful and helped with…
Nathan was very helpful and helped with setting up my new phone. 10/10 service!
8 August 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Hey Linda, we’re glad to hear Nathan gave you such clear support while getting your new phone set up. Thanks for sharing your feedback. 😊
-Three Social Media Team.
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