Aaron really helped me out today, he made everything so simple and had such a good chat and a laugh amazing customer service from Aaron couldn’t commend him enough!
Company replied
Location
Switch locationUnit 1, 99-101 Northumberland Street, NE1 7AG Newcastle Upon Tyne, North, GB
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See what reviewers are saying
Came into store today and spoken to Aaron and he was very helpful since I went into another store and refused to help me but Aaron happily did it within moments
Company replied
martin was a great staff, really friendly and so helpful. would definitely recommend three! the package deals were really effective!
Company replied
Spoken to aaron today in reguards to how to use a smartphone and have some features explained to me since im nkt too familiar woth smartphones but i was carefully walked through ensuring i understoo... See more
Company replied
Company details
About Three UK - 3Store N'castle (N'humberland)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 1, 99-101 Northumberland Street, NE1 7AG, Newcastle Upon Tyne, North, United Kingdom
- 01912612867
4.9
Excellent
171 reviews
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Very helpful
4 August 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hey Lynn, it's wonderful to hear you had a positive experience 🌟 Thank you for taking the time to leave your feedback!
-Three Social Media Team.
Very good service
4 August 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
That’s brilliant, Sally 🌟 Glad to know the support left such a positive impression 💙
- Three Social Media Team
Lovely staff!
Peter was very helpful in talking me through the available deals for home broadband and setting me up with the best product suited to me. Very straightforward process and helpful staff!
3 August 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Sophie, it’s great to hear Peter made everything easy to understand and helped you pick the right broadband plan. – Three Social Media Team
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Janice, it’s wonderful to know Tommy made your time with us worthwhile and helped create an experience that left you feeling delighted with the outcome. — Three Social Media Team
Paris sorted me out a great deal and…
Paris sorted me out a great deal and setup new phone.
3 August 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hey, Linda. We're thrilled to hear that Paris sorted you out with a fantastic new phone and deal. Thank you for sharing your feedback! 😇 - Three Social Media Team
Amy was really helpful
3 August 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
We're so glad to hear Amy worked their magic, Geoffrey:) Thanks for this great ⭐⭐⭐⭐⭐ review! We're always happy to help. — Three Social Media Team
Reply from Three UK - 3Store N'castle (N'humberland)
This made our day 🌈 Trevor. We’re glad Paris delivered such top‑tier support 🌼
- Three Social Media Team
Very supportive service made it very…
Very supportive service made it very easy to sort out new phone and provided a great service
25 July 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Jack, We are glad to hear that you received such supportive care and that getting your new phone sorted was made so easy. It is great to know you had an excellent experience with us.— Three Social Media Team
Tommy was an absolute gem woth helping…
Tommy was an absolute gem woth helping me throuhh every step, would defo reccomend!!!
20 July 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Jake,we're delighted you had such a smooth experience with Tommy. Thank you for the amazing 5⭐ review! Your recommendation really means a lot to us.
Three Social Media Team
Paris was more than helpful and went…
Paris was more than helpful and went above and beyond to help us in the Newcastle branch,would recommend the3 branch there.
20 July 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Your shout‑out is WOW 🎯 Angela. We’re overjoyed Paris’s dedicated support at our Newcastle branch went the extra mile, and your recommendation speaks volumes 🌟
- Three Social Media Team
Excellent customer service from Peter
Excellent customer service from Peter , asked about my requirements and pointed out the features and benefits of my different options.
18 July 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi there, we’re happy to hear Peter provided helpful advice and made your decision easier. Thank you for taking the time to share your experience. – Three Social Media Team
Peter was a very nice man and helped me…
Peter was a very nice man and helped me with all my questions
15 July 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Thanks for the 5 ⭐ review, Chris! We truly appreciate you sharing your experience. It's wonderful to hear Peter provided you with outstanding care.
— Three Social Media Team
Martin at 3 store Newcastle was…
Martin at 3 store Newcastle was excellent
So helpful and friendly
Well done to Martin for excellent service
14 July 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Simon, thanks for the amazing 5⭐ feedback. We’re delighted to hear Martin delivered top tier assistance with a warm approach and created a seamless experience at our Newcastle store.
– Three Social Media Team
The experience that I had today with…
The experience that I had today with Peter was wonderful. He helped me a lot by advising me to buy a new Android Phone.
13 July 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Andrei, thank you so much for this amazing feedback. Peter is a valued member of our team, and it is wonderful to know that his expert guidance helped you select the perfect new smartphone! 😇 - Three Social Media Team
The experience that I had today with…
The experience that I had today with Peter was brilliant. He helped me a lot by advising me to buy a Android phone.
13 July 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Alexandra, it’s brilliant to hear Peter got you sorted with the right offer. Thank you for sharing this amazing 5⭐ review!
Three Social Media Team
Aaron very nice person
Aaron very nice person. Helped with my bill and with whatsapp. Thank arone nice guy
13 July 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hey Fatu, we’re really glad to hear that Aaron was able to support you with both your bill and WhatsApp. Thank you for sharing your feedback 😊
-Three Social Media Team.
Spoken to aaron today in reguards to…
Spoken to aaron today in reguards to how to use a smartphone and have some features explained to me since im nkt too familiar woth smartphones but i was carefully walked through ensuring i understood what I was doing going ahead
Thank you so much for your patience Aaron
13 July 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hello John, we’re delighted Aaron could guide you through everything clearly. Your kind words mean a lot. - Three Social Media Team
Reply from Three UK - 3Store N'castle (N'humberland)
Thanks for sharing, 🎉 Jan! Our team clearly worked some magic, and hearing that you gave us a perfect 5/5 truly makes our day. 🥰 — Three Social Media Team
Tommy was absolutely amazing very…
Tommy was absolutely amazing very helpful he was great
11 July 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Daniel, this is brilliant to hear! We are so glad that Tommy looked after you so well and provided such fantastic support during your interaction with us. Thank you for taking the time to share your feedback.— Three Social Media Team
I visited the Newcastle three to sort…
I visited the Newcastle three to sort out my billing and Peter assured me and was super helpful!
9 July 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Lilli, thank you so much for sharing your wonderful experience! We're absolutely thrilled to hear that your visit to our Newcastle branch left you feeling completely at ease. Providing clear, stress-free support with account details is exactly what we aim for. 😇 - Three Social Media Team
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