i came in with my dad, who struggled with phones and technology martin, the store manager was very very helpful and kind and gave us reassurance on our deals and helped us save money which made my dad... See more
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I’d like to express my sincere appreciation for the excellent support I received from the Three SIM department while getting my new SIM card. The customer associate, Monira, was extremely helpful, p... See more
Company replied
I can't praise a young lady called MONIRA enough. She took me through, step by step, my new contract and how to set up my Internet and phone at home. Think she realised she was dealing with a nump... See more
Company replied
I have purchased my phone today with Luke he showwme a range of fones and told me everything about the device, payments and everything I asked about the fone etc, very nice to talk to, highly recommen... See more
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Company details
About Three UK - 3Store Middlesbrough (Hill St)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
15 Hill Street, TS1 1TB, Middlesbrough, North, United Kingdom
- 01642220105
4.9
Excellent
72 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Luke was very helpful
13 July 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hi Paul. It is great to hear that Luke looked after you so well during your recent interaction. Your feedback means a lot to everyone here.— Three Social Media Team
Jon very helpful saved money couldn't…
Jon very helpful saved money couldn't of done more
7 July 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hello John, it is brilliant that Jon delivered exceptional assistance to secure excellent savings for you while going above and beyond to ensure everything was fully taken care of. — Three Social Media Team
Thanks for emily helping alote thank…
Thanks for emily helping alote thank for your kind service
4 July 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Love this, Ares 💫 We’re glad Emily’s thoughtful support and kindness made such a positive impression 😊
- Three Social Media Team
Emily was really friendly and kind i…
Emily was really friendly and kind i would definitely give her 5 stars
1 July 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
What a sweet 5 star rating, Mohammed! Emily is truly exceptional, and we’re so happy to know she made everything right for you. Thank you! ☺️ — Three Social Media Team
Reply from Three UK - 3Store Middlesbrough (Hill St)
Fantastic stuff, Alaa! We’re so glad to hear that Emily was excellent support for you. Thank you for taking the time to leave this 5 star review. 😊 -Kashish
I can't praise a young lady called…
I can't praise a young lady called MONIRA enough. She took me through, step by step, my new contract and how to set up my Internet and phone at home.
Think she realised she was dealing with a numpty but didn't show it. She was really helpful and knowledgeable. Thanks Monira and Three.
10 June 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hello John! Thank you for sharing your feedback. It is wonderful to hear that Monira looked after you so brilliantly, guiding you seamlessly through the setup and sharing her superb expertise with absolute patience. -Kishan
Very good service off John
Very good service off John. You need to pay him more
9 June 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hi Maggie, thank you for sharing this. Good to know John made your experience smooth and memorable. - Three Social Media Team -Suhaas
Monira was absolutely world class thank…
Monira was absolutely world class thank you monira! 1000\1000 would recommend this shop thanks
8 June 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
We're so glad to hear Monira worked her magic, Kevin :) Thanks for this great ⭐⭐⭐⭐⭐ review! We're always happy to help. -Kashish
Reply from Three UK - 3Store Middlesbrough (Hill St)
Thanks for the great review, Bernard! We’re thrilled to hear you got a new phone with fantastic support from Jon. -Neha
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hi Colin, thanks for sharing this — sounds like Jon really made a strong impression during your visit. Always great to hear when someone goes above and beyond for our customers. -Shivam
Reply from Three UK - 3Store Middlesbrough (Hill St)
That’s wonderful to hear, Michael. Jon’s commitment truly stands out, and his support made a real impact while leaving a strong impression. -Neha
Abbey really helpful and fantastic…
Abbey really helpful and fantastic saves me loads of money
25 May 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Thank you for your lovely feedback, James! We’re so happy that Abbey made your experience a great one. ✨ -Veronica
Emily was fantastic, got us the right package that we needed
21 May 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Boom 💥 Ann, we are thrilled that Emily provided such spot-on expertise to secure the perfect deal for you 🌟 -Arvind
Abbeys service today was brillaint
Abbeys service today was brillaint, really helpful!
20 May 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Thanks Gary for your lovely feedback! Great to know Abbey provided such clear support and made things easy for you. We really appreciate you sharing your experience. -Suhaas
I’d like to express my sincere…
I’d like to express my sincere appreciation for the excellent support I received from the Three SIM department while getting my new SIM card. The customer associate, Monira, was extremely helpful, professional, and patient throughout the entire process. She explained everything clearly, answered all my questions politely, and made the experience smooth and stress-free.
Her friendly attitude and dedication to customer service truly stood out. Thanks to Monira, the whole process was quick and pleasant. Please pass on my gratitude and appreciation to her for the outstanding assistance she provided.
Staff : monira ⭐️ ⭐️⭐️⭐️⭐️
16 May 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Thanks for the lovely review, Ajo! We’re delighted our SIM support team helped you so well and that Monira delivered such thoughtful, easy‑to‑follow assistance during the process. -Maryalex
Very good service from MONIRA
16 May 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Thanks for the 5⭐ review, Mark! It’s wonderful to know Monira gave you such great support.😊 -Maryalex
Amazing help
Amazing help , wanted to find a good deal and Luke was able to do so and was extremely helpful. Thankyou
9 May 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hi Paige, we’re delighted that Luke provided such a high level of expertise and secured a great outcome for you. Thank you for sharing your positive experience with our team! -Kishan
Customer service was really good and…
Customer service was really good and fast.
8 May 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Thanks for sharing this feedback, Aaron! We're happy to hear you had a quick and positive experience with our customer service. 🌟 -Veronica
Good service especially the mighty John
Good service especially the mighty John
6 May 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Thank you so much for the great feedback, Srikar! We’re really glad to hear you received good service, and we love that John made such a strong impression. -Ayesha
The person named John is very nice to…
The person named John is very nice to us and answered all questions with patience and ended up having us good deal with the carrier.
6-05-2026
6 May 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
We appreciate your kind words, Phebe! It’s great to hear John took such good care of you and answered everything clearly. ☺️ -Ayesha
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