In store customer service has been exceptional. The staff especially when upgrading and/or problems with products where more than helpful and friendly (both Middlesbrough and Stockton stores). Gone ab... See more
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Excellent service today from Jon at Hill Street Middlesbrough store. Struggling to upgrade due to an issue on the three app and he sorted out both mine and my sons phone, and got us onto a new deal.... See more
Company replied
Taylor was so very helpful, and made the experience stress free. My phone had stopped working completely and he guided me through and took the trouble to reinstall all the apps I was using. Excellent... See more
Company replied
The store assistant manira was and always has been great to deal with , sorts everything and is very helpful
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Company details
About Three UK - 3Store Middlesbrough (Hill St)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
15 Hill Street, TS1 1TB, Middlesbrough, North, United Kingdom
- 01642220105
4.9
Excellent
93 reviews
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The store assistant manira was and…
The store assistant manira was and always has been great to deal with , sorts everything and is very helpful
21 August 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hi Gary, we appreciate you sharing your experience. It’s great to know the support from Manira continues to leave you feeling well looked after and confident whenever you need assistance. — Three Social Media Team
Jon and Luke were very helpful
16 August 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Amazing, Steve! We're delighted to know that Jon and Luke delivered the level of care and support that made your experience smooth and enjoyable. 😇 - Three Social Media Team
Great personable experice
Great personable experice. Very pleased with the customer service.
Very happy indeed.
13 August 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hey Allan, we’re thrilled our team made your experience feel so smooth and welcoming. Thanks for sharing this fantastic 5⭐ review!-Three Social Media Team
Friendly and helpful staff.explained…
Friendly and helpful staff.explained all available deals
11 August 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Thank you for the wonderful feedback! We’re thrilled to hear you had a great experience with our team. ✨ — Three Social Media Team
Luke was amazing
Luke was amazing, friendly, helpful and supportive couldn't ask for more from him , a big thank to you Luke
8 August 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hey Hazel, thank you for sharing your feedback. We’re really glad to hear Luke made your experience a positive one. 😊
-Three Social Media Team.
First class service Luke made things so…
First class service Luke made things so easy
8 August 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hi Peter, thank you for sharing your experience. We are glad to hear that Luke looked after you so well and made the whole process smooth and straightforward during your interaction.— Three Social Media Team
Outstanding customer service
In store customer service has been exceptional. The staff especially when upgrading and/or problems with products where more than helpful and friendly (both Middlesbrough and Stockton stores). Gone above and beyond to sort a defect phone, made sure I was kept in the know of when a replacement was available and made the replacement a quick and easy swap by helping me transfer everything over.
6 August 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hey, Cameron. We're delighted to hear that our teams at both the Middlesbrough and Stockton branches provided such exceptional care. It's wonderful to know they kept you updated throughout the replacement process and made the entire data transfer seamless. Thank you for sharing your experience! 😇 - Three Social Media Team
I had a really lovely and polite young…
I had a really lovely and polite young lady. She took her time to explain everything to me. Her name is Emily really lovely .
6 August 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Amazing, Tracy! We're delighted to hear how much Emily's support meant to you. It's fantastic that their guidance left such a strong impression. 🥰 - Three Social Media Team
Emily was so helpful
Emily was so helpful, answering questions and giving us a great deal.Thank you Emily, you are a star
2 August 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hi Jeanne, thanks for the fantastic feedback. We’re pleased to know that Emily delivered excellent support, addressed all your queries, and helped you secure the ideal deal for your needs.
– Three Social Media Team
Excellent service at Mboro
Excellent service today from Jon at Hill Street Middlesbrough store. Struggling to upgrade due to an issue on the three app and he sorted out both mine and my sons phone, and got us onto a new deal.
30 July 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Thank you for sharing this amazing 5⭐ review, Lorraine! We’re delighted Jon sorted the app issue and helped upgrade both phones. Wonderful to hear you left with a great new deal.
— Three Social Media Team
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hi Sean, we’re delighted you had such a smooth experience with Emily. Thank you for the amazing 5⭐ review!
Three Social Media Team
Great service by Taylor in store
27 July 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hi John 😊What a wonderful review to read, thank you for sharing! We are so proud to have Taylor on our team delivering great service to you.
— Three Social Media Team
Really good helpful service from Luke…
Really good helpful service from Luke in Middlesbrough store
26 July 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Your shout‑out is WOW 🎯 Karen. Amazing to hear Luke delivered such attentive support at our Middlesbrough store 🌻
- Three Social Media Team
Really good service Middlesbrough store…
Really good service Middlesbrough store Luke was really helpful .
26 July 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hi there, this is great to read! We’re glad Luke helped make your experience in the Middlesbrough store a positive one. Thanks for sharing.
– Three Social Media Team
Abbey and Luke were very helpful
21 July 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Sweet, Sarah! We’re so happy to hear that you had a wonderful experience with Abbey and Luke. Thank you for the review! — Three Social Media Team
Taylor was so very helpful
Taylor was so very helpful, and made the experience stress free. My phone had stopped working completely and he guided me through and took the trouble to reinstall all the apps I was using. Excellent customer service.
20 July 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Thank you, Fran! We're absolutely delighted to hear that Taylor turned a stressful situation around and got your device back up and running smoothly. 😇 - Three Social Media Team
Excellent service from Monira
20 July 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Thanks for taking the time to leave a review, Stuart. We’re glad Monira made your experience smooth and helpful.
— Three Social Media Team
I was due a new phone
I was due a new phone, I went in and Emily helped me so much and made it all go through seamlessly, thank you.
17 July 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hi there, thanks so much for sharing your experience. It’s wonderful to hear that Emily made your upgrade smooth and stress‑free.
– Three Social Media Team
The service was first class no problems…
The service was first class no problems at all
16 July 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Thank you, Mark! We're glad our team made your experience excellent. Your feedback means a lot to us. 😊 - Three Social Media Team
Emily was great today
Emily was great today, really helped me with my issues with my phone
16 July 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hey Julie, that’s superb! 🎉 We’re glad that Emily made sure your phone was sorted out smoothly for you. - Three Social Media Team
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