Anytime i got issue with my network, their quick response amaze me even when the problem is critical
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Pedro has always been very helpful and polite and personally I will always choose him for any future queries I may have.And he will always explain how the phones work most properly and even if he has... See more
Company replied
Nat was very helpful in fixing my phone service, he gave a wonderful and friendly service with a smile. He also gave very good information regarding the home internet for my situation, a very good ide... See more
Company replied
answered all my questions and got sorted out quickly
Company replied
Company details
About Three UK - 3Store Kings Lynn
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
143 Norfolk Street, PE30 1AU, Kings Lynn, Midlands, United Kingdom
- 01553769561
4.9
Excellent
176 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Afton and Sam are very friendly and…
Afton and Sam are very friendly and helpful. They explained very clear.
11 February 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Amazing, Merlie! We’re so glad to hear that Afton and Sam were super helpful. Thank you for trusting us, we truly appreciate your feedback! ☺️ -Kashish
Have great service by Afton & Sam
Have great service by Afton & Sam. Liked that everything is explained properly and very friendly.
11 February 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hi Elizabeth, we’re so pleased Afton and Sam made sure everything was explained clearly while keeping the experience warm and welcoming. Thank you for your kind words! ☺️ -Prabhjeet
I had the pleasure of receiving…
I had the pleasure of receiving assistance from Vaida, who provided outstanding customer service.
She went above and beyond to address my concerns, demonstrating not only her professionalism but also her genuine care for ensuring my satisfaction.
Her approach was warm, friendly, and efficient, making the entire process smooth and enjoyable. It’s rare to come across someone as attentive and dedicated as Vaida, and I truly appreciate the effort she put in to make sure I had everything I needed.
Thank you, Vaida, for making my experience so positive! You are an asset to your team, and I’m grateful for your assistance.
10 February 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
We’re thrilled to hear this, Zita! Vaida’s thoughtful care and dedication shine through and your kind words motivate us to keep delivering exceptional experiences. -Suhaas
Had a problem with a phone call that fraud
Had a problem with a phone call that turned out to be Fraud. I am a Sky customer but the phone call got me to sign up frauduently to 3. I went into the 3shop where Sam, Ben and Vaida were so kind and did everything in their power to solved the situation from contacting customer service to reporting to fraud team. It was proven to be fraud and it could of turned out really bad for me. A huge thank you to the team who really took good care of me on both visits to 3 shop totalling over 3hrs. Brilliant team.
21 January 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
We’re really glad the team could step in and sort this out for you. Fraud situations can be scary, and it’s great to hear Sam, Ben and Vaida made you feel supported throughout. Thanks for the lovely feedback, Linda! 🙌 -Veronica
Three review
Been coming to the shop in king's Lynn since having mobile and have always found the staff Very polite and knowledgeable about there work.i always try to see Pedro as I find him easy to talk to about any problems.But if he's not available the other staff are just as helpful.Would i recommend this shop to friends and family yes I would .
5 February 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
We’re delighted to hear our King's Lynn team consistently provides polite, knowledgeable service, with Pedro as your go‑to for friendly support and just as helpful when he’s away. Tony, your recommendation to friends and family is the greatest compliment ❤️ We can’t wait to welcome you back. -Ashifa
Reply from Three UK - 3Store Kings Lynn
Hey Andzej, it’s wonderful to know our colleague gave the support you needed. We appreciate the time you took to share this experience with us. -Suhaas
Fantastic Staff
My wife and I have had to go into the Kings Lynn store a number of times over the last 2/3 months, due to technological problems that we did not understand.
We have dealt with Nat, Ben and Pedro, and their knowledge and understanding in dealing with elderly customers, like us, we can only be described as exemplary, and are a credit to Three.
We would just like to say a sincere thank you to these three men for all their help.
29 January 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hi Mrs Sanders, thank you for sharing this lovely feedback. It’s great to hear that Nat, Ben and Pedro have been so supportive during your visits to the King’s Lynn store. We really appreciate you taking the time to recognise their help, and we’re glad they made things easier for you both. Can’t wait to see you again. 💙 -Neha
Nat gave us good service.we are happy…
Nat gave us good service.we are happy to his kindness.
24 January 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
We’re so heartened to hear that you had a great experience with Nat. Thank you for taking the time to leave such an incredible 5⭐ review, Jakaria! -Ayesha
Nat very helpfull
22 January 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Amazing, Dave! Great to know that Nat was super helpful to you. Thank you so much for sharing the feedback! ☺️ -Prabhjeet
Really profesional support
Really profesional support. Highly recommending kings lynn branch! Thanks to Pedro & Acton.
18 January 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Woohoo! 🎉 Amazing, Ben! It's wonderful to hear that Pedro and Acton were super helpful to you. Moments like these brighten our day. We hope to see you soon! -Afaq
Quick efficient service.
14 January 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Fantastic, Mr. Rounce! We’re thrilled to hear that. Thank you for taking the time to leave us a review! -Neha
In for a new phone for a birthday…
In for a new phone for a birthday treat! Knowledgable staff, able to get good deals and make everything easy. Nat is very friendly and helpful.
14 January 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hey Ben! We’re delighted to hear that Nat and the team were able to make your experience fabulous. Thank you for taking the time to leave an incredible 5⭐ review! We hope to see you again soon. -Manavata
Amazing customer service Pedro and Sam…
Amazing customer service Pedro and Sam thank you so much for one making me feel welcome and two getting me sorted with a cheaper monthly bill for my mobile with BETTER GB and helping setting up my broadband! Thanks guys
10 January 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hi.
Thanks! Your review is really appreciated. -Pete
Nat and Sam we’re absolutely fantastic…
Nat and Sam we’re absolutely fantastic with resolving an issue I had with my online account….superb service and would highly recommend 3 as a network provider
10 January 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Reply from Three UK - 3Store Kings Lynn
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Very friendly snx helpful staff
7 January 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hey Renata, that’s incredible! We’re thrilled our team made your experience go so smoothly and seamlessly. Thank you for this amazing 5⭐ review! -Veronica
I needed advice on a temporary…
I needed advice on a temporary broadband solution. Pat was really patient and offered me a number of options both short term and long term. I couldn't be happier
6 January 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Aw 🎉 We love hearing this, Tom. We’re thrilled that Pat helped you explore your options so you could feel confident in your decision 😊 Thanks for sharing such a great review. -Arvind
Very good information about the phone I…
Very good information about the phone I wanted. Everything was explained clearly. Good customer service from all of the staff in the shop. Went above and beyond to help.
5 January 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hey Helene, that’s incredible! We’re thrilled our team made your experience so smooth and seamless. Thank you for this amazing 5⭐ review -Veronica
Excellent
Nat, has been very very helpful in sorting out my query. Very pleased with his perfect 😀
2 January 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Excellent service by Nat
31 December 2025
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Thank you so much, Mrs Young 🎉 We’re delighted Nat made your experience positive and seamless. We truly appreciate you sharing such a wonderful review. -Arvind
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.