I'm with O2 and they couldn't help me with my phone and my friend whose with three took me to three high street Kensington to ask if they can help. Evangeline was able to sort out the issues with my p... See more
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Anna was great! She answered all of our questions and explained everything we were unsure about. She did her best to meet all of the requirements we needed and made the whole experience really easy. W... See more
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Daniel Amini is the most helpful professional I have ever encountered. I know I can be a difficult costumer but his knowledge and manner is exemplary. I thank him so very much for his help and cool... See more
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Daniel was extremely helpful. He not only helped us set up a digital bank account, he patiently described all the eSIM options and recommended a plan that works best for my daughter’s needs. We were a... See more
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Company details
About Three UK - 3Store Kensington
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
161 Kensington High Street, W8 6SU, Kensington, London, United Kingdom
- 02079382950
4.9
Excellent
154 reviews
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Zayd was so helpful as we were right…
Zayd was so helpful as we were right off the plane and a complete mess. He made setup so easy. Thank you!!
18 August 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hi Morgan, thanks for taking the time to share your experience. We’re happy Zayd was able to guide you through everything and make the process straightforward.
– Three Social Media Team
Very helpful
Very helpful, had issues with malware and Evangeline help me resolve it.
14 August 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hi Mohamed, we’re delighted to hear you had such a positive experience. Great to know Evangeline supported you and helped resolve the malware problem. Thanks for your kind words.
— Three Social Media Team
Service very good
Service very good, got a new case that has been recommended by Dan . Thank you also for showing me how to uodates my apps.
14 August 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hey Zennie, we’re delighted to hear that Dan was able to recommend the right case for you, and that our team helped you update your apps with ease. Thank you for your wonderful feedback! 😊
-Three Social Media Team.
I just wanted play games to help wìth…
I just wanted play games to help wìth my memories but my phone somehow got a virus. Thank you Eve for helping sort it out
13 August 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hey Inie, we’re really glad to hear that Eve was able to get your phone issue resolved quickly. Thank you for the feedback! 😊
-Three Social Media Team.
Thank you thank you for helping me…
Thank you thank you for helping me learn how to sending email . you're our angel Eve
12 August 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hey Norma, thanks for the glowing 5⭐ rating! We’re thrilled to hear that Eve helped make your experience easy and enjoyable.-Three Social Media Team
Thank for helping me set up the phone…
Thank for helping me set up the phone Anna you are very kind:)
8 August 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hey Nelda, we’re really glad to hear Anna made the phone setup process easy and left such a kind impression. Thank you for your feedback. 😊
-Three Social Media Team.
Dan was so helpful with my new phone…
Dan was so helpful with my new phone contract, helping me pick the best phone and offering to set it up and do a discovery session to learn about the device 5*
8 August 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hey Eileen, it’s great to hear Dan offered such supportive guidance and made getting your new phone and contract a smooth experience. Thanks for sharing your feedback. 😊
-Three Social Media Team.
Very helpful day from staff of three
4 August 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hey Alex, it’s great to hear that our team looked after you so well. Thank you so much for your feedback! 🙌 – Three Social Media Team
Thank you for the help Evangeline
2 August 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hi Eliza, thanks for the amazing review. We’re glad to know that Evangeline delivered top tier support and ensured a positive experience for you.
– Three Social Media Team
Staff very helpful
Staff very helpful, i usually go to hammersmith store. Happy staff here are nice and helpful especially Dan and Eve
31 July 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hey Adoracion! 🎉 We absolutely love hearing this. Nothing beats walking away after receiving outstanding customer service. Dan and Eve are truly awesome! 😎 — Three Social Media Team
Evangeline is an angel
Evangeline is an angel, we suffered for 9 months when she left to work in another store. She always able solve any phone issues we have. Thank God she’s back
31 July 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hey Ali, we’re delighted to hear how much Evangeline has supported you over the years, and we understand how challenging it can be when a familiar face moves to another store. Thank you so much for your lovely feedback. 😊
-Three Social Media Team.
Absolutely brilliant
Absolutely brilliant, super friendly and totally efficient. I had wrestled with trying to transfer content of iPhone 14 to iPhone 17. Eve identified the problems and handled the whole process through to the end. A very happy customer I am.
30 July 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hello John, we’re glad Eve guided you through the transfer and made everything easy for you. Thanks for sharing your experience. - Three Social Media Team
I felt sorry for Evangeline as she was…
I felt sorry for Evangeline as she was trying to transfer my stuff frim.my samsung to my new iphone as it was taking so long, bless her she persevered and still managed to serve other customers at the same time. I cant thank her enought for tge help
27 July 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hey there! 🌷We’re thrilled to know Evangeline made your day special. Thank you for sharing such uplifting feedback! 💫☺️ — Three Social Media Team
Three Kensington High Street is my…
Three Kensington High Street is my favourite. Jo was great in the past, Daniel helped today with a better deal for my phone. I am very grateful. He was excellent.
25 July 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hi Jean! Thanks a ton for giving Daniel a shoutout! ⭐⭐⭐⭐⭐ We are thrilled that he was excellent and got you fully sorted out. ☺️ — Three Social Media Team
Thank you for the help
25 July 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hi Angelita, we’re grateful you took a moment to share this. It’s great to know our team could assist you when you needed it.
– Three Social Media Team
Daniel in Three Kensington was really…
Daniel in Three Kensington was really helpful for us. We appreciate his kindness and also to Evangeline. Thank you.
25 July 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hi Ginny, thanks for sharing your feedback. We’re thrilled to hear that Daniel and Evangeline at Kensington delivered exceptional support with a warm approach and made your visit seamless.
— Three Social Media Team
Three Store in High Street Kensington…
Three Store in High Street Kensington is the best because of Daniel and Evangeline’s amazing help!
25 July 2026
Unprompted review
Reply from Three UK - 3Store Kensington
That’s fabulous to hear, Rosalina! A big shoutout to Daniel and Evangeline at our High Street Kensington branch for providing such exceptional support. Thank you so much for sharing your positive feedback. 🙌 – Three Social Media Team
Thank you to your staff I was able to…
Thank you to your staff I was able to get into my phone.
17 July 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hey Rosita, we’re pleased our team could help you get back into your phone. Thank you for sharing your experience 😊
-Three Social Media Team.
thank you to Evangeline for all the…
thank you to Evangeline for all the help, we wouldnt know what to do without her help
15 July 2026
Unprompted review
Reply from Three UK - 3Store Kensington
We're so glad to hear Evangeline worked her magic, Shirley:) Thanks for this great ⭐⭐⭐⭐⭐ review! We're always happy to help. — Three Social Media Team
Reply from Three UK - 3Store Kensington
Hi there, thank you for the lovely feedback. We’re thrilled that Evangeline delivered top tier assistance and made your experience feel effortless.
– Three Social Media Team
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