Three UK - 3Store Irvine Reviews 58

TrustScore 5 out of 5

4.8

17 Rivergate Shopping Centre, KA12 8EH Irvine, North, GB


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Rated 5 out of 5 stars

Delt with Heather and June today, And was a pleasure getting me set up with Home broadband and the tips for getting the best out of my deal. It's a wee shame they are closing but we as a family wil... See more

Company replied

Rated 5 out of 5 stars

Was in store on Saturday and the service given my Heather and June was great. Came in to upgrade my contract the service was very fast and efficient

Company replied

Rated 5 out of 5 stars

Visited the store and spoke with Chloe, she answered every question very knowledgeably and nothing was too much trouble. Would definitely go back and speak with Chloe as she was very friendly and made... See more

Company replied

Rated 5 out of 5 stars

Attended the Irvine branch today to pick up a home broadband box, and was met with Andrew, an absolute amazing fella, had an issue with my order and had it sorted right away. Had some great knowledge... See more

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Irvine

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • 17 Rivergate Shopping Centre, KA12 8EH, Irvine, North, United Kingdom

  • 01294318567

4.8

Excellent

TrustScore 5 out of 5

58 reviews

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Rated 5 out of 5 stars

Great service

Great service, great deal. Definitely recommend.

2 June 2026
Unprompted review
Three UK - 3Store Irvine logo

Reply from Three UK - 3Store Irvine

Thanks for this great review, Derek 🌟 The team secured a stellar deal along with superb assistance, so your recommendation is highly valued 🤝 -Arvind

Rated 5 out of 5 stars

Was in store on Saturday and the…

Was in store on Saturday and the service given my Heather and June was great. Came in to upgrade my contract the service was very fast and efficient

30 May 2026
Unprompted review
Three UK - 3Store Irvine logo

Reply from Three UK - 3Store Irvine

Love hearing this, George 💫 We're delighted Heather and June shared their prompt courtesy to guide your upgrade setup smoothly and with incredible speed. -Arvind

Rated 5 out of 5 stars

Sophie was very welcoming and very…

Sophie was very welcoming and very efficient,with good nolage.

30 May 2026
Unprompted review
Three UK - 3Store Irvine logo

Reply from Three UK - 3Store Irvine

This is fantastic to hear, Linda 🎉 We're pleased Sophie used her prompt efficiency and stellar expertise to look after you effortlessly. Have an amazing day 😊 -Arvind

Rated 5 out of 5 stars

Friendly staff made changing simple for…

Friendly staff made changing simple for me
Sophie and June were very helpful and helped us get the best deal for us

30 May 2026
Unprompted review
Three UK - 3Store Irvine logo

Reply from Three UK - 3Store Irvine

Hi Vince. Thank you so much for taking the time to share this, as it is fantastic to hear that Sophie and June provided such friendly and helpful support to find the best options and make everything completely straightforward for you. -Shivam

Rated 5 out of 5 stars

Delt with Heather and June today,

Delt with Heather and June today,
And was a pleasure getting me set up with Home broadband and the tips for getting the best out of my deal.
It's a wee shame they are closing but we as a family will definitely be popping into their new shop to give some moral support.
Best of luck girls

29 May 2026
Unprompted review
Three UK - 3Store Irvine logo

Reply from Three UK - 3Store Irvine

Hi James, really glad to hear Jon made your experience such a positive one. Feedback like this means a lot, so thank you for passing it on. -Shivam

Rated 5 out of 5 stars

Chloe was so helpful

Chloe was so helpful, thank you Chloe.

28 May 2026
Unprompted review
Three UK - 3Store Irvine logo

Reply from Three UK - 3Store Irvine

Hi Peter, it’s a pleasure to hear that Chloe provided such a seamless experience and ensured everything was sorted effortlessly for you. -Neha

Rated 5 out of 5 stars

Amazing service today in the Irvine…

Amazing service today in the Irvine store such a shame they are closing been coming to see June for years now and one the reason's I've stayed.
Good luck to June and the team on their new adventure.

23 May 2026
Unprompted review
Three UK - 3Store Irvine logo

Reply from Three UK - 3Store Irvine

Hi Andi, nice to know June and the team have made such a lasting impression and created an experience that’s kept you coming back over the years. Wishing them all the best for what’s ahead. -Kishan

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff

22 May 2026
Unprompted review
Three UK - 3Store Irvine logo

Reply from Three UK - 3Store Irvine

Derek, thank you for the kind words. It’s great to know our team made such a positive impact. -Samad

Rated 5 out of 5 stars

Excellent service

Excellent service from Sheree, Sophie and Chloe very easy thank you

21 May 2026
Unprompted review
Three UK - 3Store Irvine logo

Reply from Three UK - 3Store Irvine

Hi Jamal, nice to know Sheree, Sophie and Chloe created such a smooth experience and left a strong positive impression. -Kishan

Rated 5 out of 5 stars

Chloe gave perfect service.

Chloe gave perfect service.

16 May 2026
Unprompted review
Three UK - 3Store Irvine logo

Reply from Three UK - 3Store Irvine

We’re really glad to hear Chloe gave you such great support, Fiona. We want every customer to feel this happy with our service. 🌺 -Ayesha

Rated 5 out of 5 stars

Great customer service

Great customer service, Chloe was extremely helpful and nothing was too much trouble, helping setbup my new phone

22 April 2026
Unprompted review
Three UK - 3Store Irvine logo

Reply from Three UK - 3Store Irvine

Yay, Alan 🎉 Your kind words and 5⭐ truly mean a lot to us. We’re pleased to hear Chloe provided such supportive service while getting everything set up on your new phone. Enjoy every moment with your new device 😊 -Neha

Rated 5 out of 5 stars

In to upgrade

In to upgrade. No fuss. Got the handsets we wanted and a great plan. Heather & Chloe were very pleasant and helpful

2 May 2026
Unprompted review
Three UK - 3Store Irvine logo

Reply from Three UK - 3Store Irvine

Thank you for sharing your experience, Paul 🙌. We’re pleased Heather and Chloe were able to guide you through your upgrade. -Neha

Rated 5 out of 5 stars

Thank you Chloe!!

Chloe who helped me was absolutely phenomenal - she managed to half my current phone bill and was great at supporting my needs as i work abroad.

19 April 2026
Unprompted review
Three UK - 3Store Irvine logo

Reply from Three UK - 3Store Irvine

Your message means a lot, Kirsty. Delighted that Chloe delivered such strong support and helped you get a plan that works perfectly for your needs abroad. -Manavata

Rated 5 out of 5 stars

Had amazing service in store today

Had amazing service in store today! Chloe was very friendly and welcoming. She went above and beyond to help me find what I was looking for.

15 April 2026
Unprompted review
Three UK - 3Store Irvine logo

Reply from Three UK - 3Store Irvine

Nicola, we’re delighted Chloe’s friendliness and dedication made your visit memorable. Thank you for sharing such a brilliant 5 ⭐ review. -Suhaas

Rated 5 out of 5 stars

Visited the store and spoke with Chloe

Visited the store and spoke with Chloe, she answered every question very knowledgeably and nothing was too much trouble. Would definitely go back and speak with Chloe as she was very friendly and made my experience in store a positive one.

15 April 2026
Unprompted review
Three UK - 3Store Irvine logo

Reply from Three UK - 3Store Irvine

Hi Holly. It is wonderful that your time in our store was so helpful. Chloe is an incredible member of our team, and we are delighted her expertise provided the clarity you needed within such a welcoming environment. We look forward to seeing you again! -Kishan

Rated 5 out of 5 stars

Amazing from start to finish

I was welcomed in the shop by the staff member chloe her name was she helped get the best deal for my needs at an amazing price, went above and beyond in my opinion I'd highly recommend anyone looking for an upgrade or just a better deal to go into Three Irvine branch and ask for chloe 5 out of 5.

9 April 2026
Unprompted review
Three UK - 3Store Irvine logo

Reply from Three UK - 3Store Irvine

Thank you so much for your amazing feedback. We’re really glad Chloe made your visit such a great experience. She’ll be delighted to hear your kind words. We appreciate you choosing our Irvine branch and hope to see you again soon. -Ayesha

Rated 5 out of 5 stars

Chloe was amazing

Chloe was amazing. She has a heart of gold.

1 April 2026
Unprompted review
Three UK - 3Store Irvine logo

Reply from Three UK - 3Store Irvine

It is wonderful to hear that Chloe’s genuine kindness made such a positive impact. We appreciate the feedback, John! -Suhaas

Rated 5 out of 5 stars

Great service.

The lady who served us was helpful, friendly and efficient.
Her name is Chloe and the manager is June.
Thanks to both ladies.

25 March 2026
Unprompted review
Three UK - 3Store Irvine logo

Reply from Three UK - 3Store Irvine

Thank you for the ⭐ review, Liz! We truly appreciate you sharing your experience. It’s wonderful to hear that Chloe and June provided you with outstanding care. -Neha

Rated 5 out of 5 stars

Chloe in Irvine Rivergate shopping…

Chloe in Irvine Rivergate shopping centre was sincere, empathetic and a true asset to the business.

Happily recommend Chloe - expert advice and service.

16 March 2026
Unprompted review
Three UK - 3Store Irvine logo

Reply from Three UK - 3Store Irvine

Hi Alexander, this absolutely made our day! We’re so happy Chloe was able to give you such kind, thoughtful service. She really is a star, and we’ll make sure she sees your kind words :) -Ayesha

Rated 5 out of 5 stars

Excellent service extremely helpful…

Excellent service extremely helpful from Sophie and June they had really good humour

7 March 2026
Unprompted review
Three UK - 3Store Irvine logo

Reply from Three UK - 3Store Irvine

Hi Janice, it’s good to hear Sophie and June made your interaction feel so friendly and easy while providing the support you needed. -Kishan

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