Excellent service thank you! Professional and friendly… and extremely patient with an old technophobe - even set my new phone up for me … nothing was too much I will definitely recommend the store and... See more
Company replied
Location
Switch locationUnit 25, St Stephens Shopping Centre, 110 Ferensway, HU2 8LN Hull, Midlands, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ebony was very helpful and amazingly nice to me helped me get a brand new phone and explained everything so well to me even tho this is my first time getting a contract phone!
Company replied
Natalie was really helpfull after I'd lost my phone. Very cheerful,professional, and friendly . She knew her stuff. Made me feel at ease as I thought it was going to be more stressful than it ended... See more
Company replied
Sam was absolutely amazing with helping me upgrade my phone and setting me up with my new phone number transferring to 3. A pleasure to be served by him.
Company replied
Company details
About Three UK - 3Store Hull (St Stephens)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 25, St Stephens Shopping Centre, 110 Ferensway, HU2 8LN, Hull, Midlands, United Kingdom
- 01482224260
4.9
Excellent
198 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ebony was very helpful and amazingly…
Ebony was very helpful and amazingly nice to me helped me get a brand new phone and explained everything so well to me even tho this is my first time getting a contract phone!
18 July 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hey Scarlett, we’re really glad to hear Ebony made your visit such a positive experience and supported you so well while getting your new phone. Thanks for sharing your feedback ✨
-Three Social Media Team.
MUJ was very funny
18 July 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
That’s fabulous, Angelo! We really appreciate you sharing this, and it’s great to hear your 5⭐ review. Thanks so much! – Three Social Media Team
Excellent service thank you
Excellent service thank you! Professional and friendly… and extremely patient with an old technophobe - even set my new phone up for me … nothing was too much I will definitely recommend the store and Mark and Muj were fab!
18 July 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hello Heidi. It’s great to hear Mark and Muj were patient, friendly and made setting up your new phone easy. We appreciate your kind feedback – Three Social Media Team
Mark and muj were spot on
18 July 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hey Keith, great to hear that Mark and Muj made your experience a fantastic one. Hope you have a wonderful day! 😊 -
Three Social Media Team
Reply from Three UK - 3Store Hull (St Stephens)
Hi Michaela, thank you for your 5 ⭐ review and for taking the time to share your experience! It's fantastic to hear you received excellent service from Sam. - Three Social Media Team
Natalie was really helpfull after I'd…
Natalie was really helpfull after I'd lost my phone. Very cheerful,professional, and friendly . She knew her stuff. Made me feel at ease as I thought it was going to be more stressful than it ended being thank-you.
15 July 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Thanks a lot, Pauline! It’s so exciting to see the trust you’ve placed in us. Natalie did an amazing job helping you out with her best efforts, and we hope to see you again soon! 😉 — Three Social Media Team
Reply from Three UK - 3Store Hull (St Stephens)
Hi, Michael! We're so pleased to hear that Clare provided you with excellent service. We hope you enjoy the rest of your day! ☺️ - Three Social Media Team
Recommend 3
Staff are exceptional go out of their way to help and make everything easy
6 July 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hello Mrs D Hicks, we are grateful for your recommendation and are happy to hear that our team looked after you and made everything simple and effortless. — Three Social Media Team
Sam was absolutely amazing with helping…
Sam was absolutely amazing with helping me upgrade my phone and setting me up with my new phone number transferring to 3. A pleasure to be served by him.
6 July 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Thank you for this lovely 5⭐ review, Kieran. It’s great to know Sam provided such attentive support with your upgrade and number transfer. Your kind words mean a lot to us. 💙
— Three Social Media Team
Sam was perfect and extremely helpful
Sam was perfect and extremely helpful, thanks! Give him a promotion
3 July 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Katia, we’re really pleased to know Sam offered such clear and helpful guidance. Wonderful to hear the experience felt so positive.
— Three Social Media Team
Reply from Three UK - 3Store Hull (St Stephens)
Hi Elena, we are absolutely delighted by this feedback! Sam was brilliant at making sure everything went smoothly and providing you with top-tier care.— Three Social Media Team
I had a lovely service with the…
I had a lovely service with the assistant manager and Ebony- she’s so smiling and encouraging me to come back. I felt like my sister was talking to me 🙈. It was topnotch. Many thanks ☺️
2 July 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hi Cally. Thank you so much for highlighting your recent visit. It is wonderful to hear that Ebony and the assistant manager made you feel so welcome and comfortable during your time with us. We always aim to provide that warm, family-like care, and your kind words mean the world to our team. We look forward to seeing you back in store soon.— Three Social Media Team
Staff knowledge
Staff knowledge, explained everything throughly and got me the best deal for a trade in upgrade.
30 June 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hey Immie, that’s brilliant! Our staff really made your day and got you a great deal, and we couldn’t be happier. Thank you for this amazing 5⭐ review! — Three Social Media Team
Ebony and Sam were very friendly and…
Ebony and Sam were very friendly and very helpful. They helped us make the best choices and supported us well when we didn’t understand. :)
30 June 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
This is wonderful to hear, Amelia! It’s great to know Ebony and Sam guided you clearly and helped you choose what suited your needs perfectly. 😊 – Three Social Media Team
Jasmine was so helpful in resolving an…
Jasmine was so helpful in resolving an issue and then promptly went onto sorting out all the families phone contracts. She was really excellent.
29 June 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hi there. We are pleased to hear that Jasmine provided such excellent care by resolving your initial query and efficiently organizing the plans for your entire household. — Three Social Media Team
Sam the Man @ 3
Sam the Man. Amazing service with a smiley face. Asset to the company. Keep up the good work Sam. All the best.
19 June 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Thanks for the 5⭐ review! We truly appreciate you sharing your experience. It's wonderful to hear Sam provided you with outstanding care. -Neha
Amazing service
The in store welcome was ummmh....TOP OF THE RANGE. Jasmine, the saleslady was so good at taking me through the sale process that she deserves a trophy...Can't say more...I was awe struck. Amazing service delivery
18 June 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hi, Partson! We’re delighted to hear that the welcome you received in store truly stood out and that Jasmine guided you through everything with such confidence and care. -Prabhjeet
Very friendly and good by muj
18 June 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hey Margaret! It’s wonderful to hear that Muj was so helpful and made sure everything was perfect for you. Thank you for sharing this! ☺️ – Three Social Media Team
Incredibly knowledgeable
Incredibly knowledgeable, friendly and understanding customer needs. Smiled all the way through. Thank you !!!
18 June 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Boom 💥 Telisha, your kind praise for our team’s friendly approach and expert care truly brightens our day, and we highly value your excellent feedback 😊 -Arvind
The customer service of three is very…
The customer service of three is very good and to the point. The staff is just there for whatever you ask and your query is they just assist you to the point. The service and everything was very good. Today I and my friend met one of the customer advisor named jasmine, she assisted my friend in the most satisfactory way and provided all the necessary details and advised him.
17 June 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
That’s brilliant 🌟 Rimsha, we are glad Jasmine and our team provided such prompt, spot-on assistance and shared all the necessary details to resolve everything in the most excellent manner 💛 -Arvind
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.