Amazing experience as always. Laura was Very friendly and professional in her job. This is around the 8th time I’ve been to see Laura for advice when upgrading phones or contracts. She amazing and wou... See more
Company replied
Location
Switch locationUnit F2, Middleton Grange Shopping Centre, TS24 7RR Hartlepool, North, GB
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I walked into 3 mobile store and meet with Jessica, Customer Advisor. She was extremely knowledgeable and friendly. Offered advise and and support. I am so happy I have my broadband sorted and now... See more
Company replied
Went into the Three Shop to renew our phone contracts as we find the experience easier than completing ourselves online! The assistant dealt with our query quickly & efficiently.....saving us money... See more
Company replied
We went into the Hartlepool store to renew our phone contracts. The staff are very helpful and welcoming. We had originally dealt with Laura but as she was busy we were served by Anna. She is very kno... See more
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Company details
About Three UK - 3Store Hartlepool
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit F2, Middleton Grange Shopping Centre, TS24 7RR, Hartlepool, North, United Kingdom
- 01429223549
4.9
Excellent
157 reviews
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Jessica made sure to explain the offers…
Jessica made sure to explain the offers in detail and had good fast service.
8 July 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hi Bradley, We are absolutely delighted to hear about your positive experience. It is wonderful to know that Jessica provided such efficient service and made sure everything was thoroughly explained to you.— Three Social Media Team
Jessica was so welcoming and very…
Jessica was so welcoming and very helpful made our visit an overall great experience
6 July 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hi Stephanie, thank you for sharing your lovely feedback. We’re glad to know that Jessica greeted you warmly and offered outstanding help, making your visit truly memorable.
— Three Social Media Team
Amazing staff
Laura is the best she gets you the best deals and is an absolute delight
30 June 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hi Gillian, we really appreciate your feedback. It’s fantastic to know Laura provided excellent support and found the right deal for you.
Three Social Media Team
Reply from Three UK - 3Store Hartlepool
Thank you so much for your lovely feedback, Margaret! We’re delighted to hear that you had such a wonderful experience with us. 😊 – Three Social Media Team
Laura was Really helpful and so lovely
Laura was Really helpful and so lovely. Helped us get the best deals for our SIM cards
20 June 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hi Leah, thank you for sharing your experience! We love hearing that Laura was so lovely and supportive in finding the right value options for your mobile connectivity. -Kishan
Joanne -great service,very helpful
19 June 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hi David. Thank you so much for the feedback. We are delighted to hear that you received such great assistance from Joanne. -Shivam
Really nice customer service from Laura…
Really nice customer service from Laura and appreciate the help
15 June 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Thank you for sharing your experience, Syed. We’re so glad Laura was able to support you effectively. Wishing you a fantastic day. ✨ -Prabhjeet
Really helpful getting my phone sorted…
Really helpful getting my phone sorted thanks Laura.
18 March 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hi there 🎯 We’re glad Laura handled your phone concern with such attentive care and got everything sorted with precision ✨ -Arvind
Called in today at to sort daughters…
Called in today at to sort daughters phone, Joanne was very helpful and sorted all our contracts out for us. Came out very happy customers and 2 happy daughters
13 June 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Boom 💥 Lisa. Joanne delivered such attentive and skilled support, getting everything in place smoothly and leaving everyone especially your daughters feeling happy 😊 -Arvind
Joanne was si helpful with explaining…
Joanne was si helpful with explaining everything and more that I wasn't sure about
13 June 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hi Gillian. Thank you for sharing your experience. We are glad to hear that Joanne looked after you so well, providing clear explanations and clarifying everything you weren't completely sure about. -Shivam
I walked into 3 mobile store and meet…
I walked into 3 mobile store and meet with Jessica, Customer Advisor. She was extremely knowledgeable and friendly. Offered advise and and support. I am so happy I have my broadband sorted and now a new plan
11 June 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hi Risse, it is wonderful to hear that your visit to our shop left you feeling so completely set up and happy. We are incredibly glad Jessica could step in with her expert guidance to ensure both your home internet and phone subscription are perfectly tailored to your needs. -Shivam
Sam was lovely and very helpful
Sam was lovely and very helpful, made it a very easy experience
5 June 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hi Megan, thank you for your feedback. It’s good to know Sam made everything easy to sort and gave you a smooth experience throughout. -Suhaas
Joanne
Joanne
Absolutely fabulous help with my mobile contract and I didn't have to spend a load of money. ⭐⭐⭐⭐⭐
4 June 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hi Andrew, it’s a pleasure to hear that Joanne provided such a seamless experience and ensured everything was sorted effortlessly for you. -Neha
Amazing experience as always
Amazing experience as always. Laura was Very friendly and professional in her job. This is around the 8th time I’ve been to see Laura for advice when upgrading phones or contracts. She amazing and would recommend her always. I wouldn’t go anywhere else
2 June 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hey Stuart 🎉 Thanks for sharing this. We're thrilled that Laura provided her usual spot-on care and loyalty-worthy support for your latest phone upgrades, making your 8th visit just as special. Enjoy every moment with your new devices 😊 -Arvind
Reply from Three UK - 3Store Hartlepool
Hi Brian, it’s great to hear Joanne made such a positive difference and delivered an experience that really stood out. — VodafoneThree Social Media Team
Lewis and Laura were absolutely…
Lewis and Laura were absolutely delightful and saved me a fortune. I couldn't have asked for more. Polite and excellent at their job. Highly recommend
26 May 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Superb, Kathleen! We love hearing that Lewis and Laura were able to help you patiently and quickly. Thanks for the 5⭐ rating! -Ayesha
I am very happy with the service in…three Hartlepool
I am very happy with the service in store. It was very professional kind and all information that was necessary was explained to me. Anna helped me to make a good decision that I feel confident about.
25 May 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hi Lyudmyla, thank you for sharing your experience with us — it’s great to hear that your visit went smoothly and that Anna was able to support you throughout your appointment, helping you feel assured in the choice you made; we truly appreciate your feedback and look forward to welcoming you again. -Shivam
Reply from Three UK - 3Store Hartlepool
This is the kind of feedback that makes us smile, Bartosz! 😊 We’re thrilled to know Martin made such a strong impression. 🌟 -Veronica
Poor Delivery Service of Order
I have no major concerns regarding the customer service at the Hartlepool store, as the customer assistance staff were very accommodating and helpful.
However, I am extremely disappointed with the delivery service. I was promised next-day delivery for my order, but on the supposed delivery date (today, 22nd May), I received the following text notification:
“There has been a delay with your order. It will now be dispatched today for delivery Tuesday, 26/05/2026. We apologise for any inconvenience this may cause.”
This means there will be a four-day delay from the original promised delivery date. I had accepted the original schedule because it was my day off, ensuring someone would be available to receive the order. Unfortunately, the new delivery date is no longer my day off, and there will be nobody available to receive it.
This is very disappointing and frustrating, especially after being promised next-day delivery.
22 May 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hi, Ruel. We're delighted to hear that our Hartlepool store team was so accommodating and helpful during your visit. Delivering great customer assistance is what we aim for every day. We sincerely appreciate your patience regarding the unexpected delivery delay. We want to make sure your package arrives safely at a time that works best for you. You can easily use the DPD app or tracking link to change your delivery date to your next day off, or redirect the package to a local pickup shop for convenient collection. Your feedback is important to us, and our team will definitely work on it to improve our service moving forward. -Prabhjeet
Reply from Three UK - 3Store Hartlepool
That’s fantastic to hear, Caleb! We’re glad our team made sure everything went smoothly for you. Thanks for sharing your experience. 😊 -Veronica
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