Dan was so helpful in choosing what phone we should upgrade to! He was super honest and clear about what options were available to us. In the end we ending up getting the exact phone that we were look... See more
Company replied
Location
Switch locationUnit B10, Freshney Place Shopping Centre, DN31 1QL Grimsby, Midlands, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hi was in one of your stores today in Grimsby amazing service was seen by a lovely lady called carol she was very helpful, thank you for everything I will be back again
Company replied
Fantastic seamless and friendly experience. Carol, in particular, was very helpful and accommodating. I haven’t been into a phone store for years and was worried about it being intimidating, especi... See more
Company replied
After visiting the Three Store in Grimsby , Carol put any fears I had to one side and listened to my concerns over moving to a new service provider.After a short but meaningful consultation all my nee... See more
Company replied
Company details
About Three UK - 3Store Grimsby
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit B10, Freshney Place Shopping Centre, DN31 1QL, Grimsby, Midlands, United Kingdom
- 01472353711
4.9
Excellent
133 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service from Carol
Amazing service from Carol, im a sky customer and ive had no reception for 2 weeks cane in to the three store and carol got me up and going on three straight away. Will be coming back here for home broadband when my old one finishes
1 June 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Hi Mark,
Thanks for sharing! Really glad Carol could sort your reception issue and get you connected again 😊 -Ayesha
Reply from Three UK - 3Store Grimsby
We’re really glad to hear Leah gave you such great support, Jennifer. We want every customer to feel this happy with our service. 🌺 -Ayesha
Very lovely and polite and great service
Very lovely and polite and great service
1 June 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Hi Christopher,
Great to hear this ⭐ So glad you received such lovely, polite and helpful service. -Ayesha
I came with no internet in my caravan…
I came with no internet in my caravan and Leah showed me the best thing for the job, very impressed with her service
30 May 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Love hearing this, Angie 💫 We’re delighted Leah shared her prompt expertise to get your caravan internet sorted flawlessly, ensuring you got the ideal setup. Look forward to welcoming you again soon 💙 -Arvind
Leah was absolutely amazing
Leah was absolutely amazing, helped me on sorting out a home internet.will be coming back here
30 May 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Hi Kath. Thank you so much for taking the time to share this, as it is fantastic to hear that Leah provided such amazing support and got your home setup completely sorted out for you. -Shivam
Efficient Staff and very helpful
30 May 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Love hearing this, Luke 💫 We're delighted our team provided such prompt efficiency and stellar care to look after you 💙 -Arvind
Thank you
The guy in the shop called ashley was really helpful for me i have had multiple hospital visits but my phone charger was not working. Thanks to him i have actually saved money and he helped to trasnfer everything. He is a real asset to your company
30 May 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Hi Paul, thank you for sharing your experience 🎯 We're pleased Ashley could get your charger sorted, transfer everything smoothly, and save you money, just the way you needed. Here's to great things ahead 💙 -Arvind
Alicia took her time with us and helped…
Alicia took her time with us and helped me get the best deal. IT was cheaper getting the pixel 10a rather than a Samsung a17! Absolutely bargain thank you
20 May 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Thanks John for your kind words! Great to hear Alicia took care in helping you choose a phone with excellent value. -Suhaas
Carol was very helpful at helping set…
Carol was very helpful at helping set up my eSIM that was still connected on a lost phone.
Thanks carol!
19 May 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Thanks for this fantastic 5⭐ review, Debra! We’re delighted to hear that Carol guided you through the eSIM process with such care and clarity. -Maryalex
Served today by Alicia
Served today by Alicia, very helpful answered all my questions and found me the best deals
12 May 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Thanks for the shout out, Kutim. Great to know Alicia was so helpful and made sure you got the best deals available. -Samad
Ashley and Carol were very informative…
Ashley and Carol were very informative and helpful explaining everything in detail
9 May 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Thank you for sharing this brilliant feedback! It’s great to hear how smoothly everything went and that Ashley and Carol offered such excellent help throughout the process. -Afaq
Carol wa sgreat checking tm accounts…
Carol wa sgreat checking tm accounts after a scam call. Ashley was great at setting up my WiFi hub
9 May 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Thank you, Andrew. It’s reassuring to hear Carol and Ashley were able to support you so well, from checking the accounts to getting your WiFi hub set up. Your feedback means a lot to us. -Samad
Reply from Three UK - 3Store Grimsby
Hi Skylah, thank you! We’re so glad you enjoyed your experience with our team. -Kishan
Very good team and good treat by the…
Very good team and good treat by the team 👍
21 April 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Hi ace, thanks so much for the lovely feedback 😊We’re really glad to hear the team treated you well and made a positive impression. -Shivam
Very helpful staff
Very helpful staff. Being able to walk into a physical shop and speak directly to a human is why I currently have two contracts with three for broadband and why I will be taking out more in the near future.
14 April 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Thank you for the fantastic review, Joanne! It’s wonderful to know that our team’s helpfulness and the convenience of visiting a store make such a difference for you. 😊 -Veronica
Ashley helped me and made the process…
Ashley helped me and made the process so easy and smooth. I’m grateful
11 April 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Hey Gracious, thank you for the 5 ⭐ review. We're thrilled to know Ashley made your experience seamless. -Maryalex
Very nice staff
Very nice staff. Always trying to get you the right and best deal. I have been with 3 for many years and will continue to do so.
9 April 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Hi there, it’s great to hear the team always take such care in finding options that work well for you. We really appreciate your loyalty and continued support. -Kishan
Excellent service
Both Raj and Leah were just so helpful. They offered advice, recommendations and helped with setting up devices. No pressure and the essence of professionalism, bloody brilliant
Yep, Im sticking with Three
Thank you
7 April 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Hi Ali, thank you for taking the time to share this. It’s great to hear Raj and Leah took a calm, thoughtful approach, helped get everything set up, and left you feeling confident with the outcome. -Kishan
I popped to the store for help with my…
I popped to the store for help with my phone and adverts. Carol was good last month and made my plan cheaper and today Ashley helped me to sort my phone. Thank you so much
8 April 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
That’s fantastic to hear, Peter! 🌟 We’re so glad to know Carol and Ashley made your experience special. Your appreciation means a lot, you’ve brightened our day! 😉 -Kashish
Suiting customer requirements
Very, Very helpful, exceeded my expectations in what i needed and helped with a package to suit my priorities and needs
18 March 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Thanks a ton, Daniel! 🎉 We’re so glad everything went perfectly with us, and we can’t wait to welcome you back again! 🥰 -Kashish
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.