This young lady jemimah helped me and my wife for hours in the shop getting 2 matching hand sets! She also weeded old contracts that no longer existed and over looked by her very knowledgeable manager... See more
Company replied
Location
Switch locationUnit 20, Level 1 (1.20), Edinburgh St. James, EH1 3SS Edinburgh, North, GB
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See what reviewers are saying
Had a wonderful experience at st james with Jay who helped me update my contract for all my accounts. 5 star service and support.
Company replied
I feel very happy with Three and the staff was very friendly to guide us for better plan. I also recommend for international students to use Three after landing in uk for better offers and plans.
Company replied
I had such a lovely experience with Jemimah. She was absolutely amazing from start to finish. She explained everything to me clearly and in great detail, making sure I understood everything and felt... See more
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Company details
About Three UK - 3Store Edinburgh St. James
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 20, Level 1 (1.20), Edinburgh St. James, EH1 3SS, Edinburgh, North, United Kingdom
- 01315572308
4.9
Excellent
232 reviews
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Sam was very helpful and got my son's…
Sam was very helpful and got my son's smart watch up and running and made sure it was all functioning before we left
3 January 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Jemimah was amazingly helpful and…
Jemimah was amazingly helpful and wonderfully professional … helped the whole family :)
31 December 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Brian, thank you for sharing your experience 🎉 We’re delighted Jemimah delivered exceptional care and made your family’s visit truly seamless. Wishing you a wonderful New Year 🎊 -Arvind
Great customer service from Jemimah she…
Great customer service from Jemimah she helped renew my sim plan and set up my wife’s plan with ease.
31 December 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Ataur, Thank you so much for sharing this! Jemimah will be super glad to hear your kind words. We look forward to serving you again soon! 😊 -Kashish
Reply from Three UK - 3Store Edinburgh St. James
Hey there, that’s awesome! We’re glad you had such a positive experience. Thank you for this amazing 5⭐ review! -Veronica
St James
Harry the manager was brillant totally helped me out with my Upgrade and got me a brillant deal on a tablet and broadband! Highly recommend everyone to visit!
20 December 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
The team was Amzing sorted it all out …
The team was Amzing looked after all my worries about changing networks and getting the new phone Gunbeer the manager was outstanding he went above and beyond to make sure it all worked for us
18 December 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
That’s wonderful to hear, Rajinder. We’re delighted that Gunbeer supported you with your network switch and ensured everything was sorted. Your feedback means a lot to us. -Manavata
Sorting my wifi with Jemima
Jemima was very friendly, got us a great deal with a discount. Very happy with the service.
17 December 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Tom, thank you for your 5 ⭐ review and for taking the time to share your experience! It's fantastic to hear you received excellent service from Jemima. -Suhaas
Great and quick
16 December 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Thanks for your 5 ⭐ review, and it's lovely to hear that you enjoyed an efficient service. We appreciate you taking the time to share this with us 🎊. -Michael
Sam was very helpful
Sam was very helpful! He got me straight on a new plan as I was out of contact and was very knowledgeable. Fantastic service
16 December 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey there, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Great service
Got served straight away and lady was very kind and nice. Had great chats :)
15 December 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Such a lovely 5⭐ review, Tomás. Thanks for taking the time to send this over 😊 -Jade
Jemimah was absolutely excellent today…
Jemimah was absolutely excellent today and delivered amazing service. Told me the best options and helped me with the purchase and set up of my new phone.
13 December 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
That's awesome, Upa :) We're happy that Jemimah got it all sorted for you, and helped get you connected -Scott
Amazing help from Sam who offered me my…
Amazing help from Sam who offered me my new contract.
13 December 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
We hope you love your new phone, Hannah. We're glad you chose to take it out with us :) -Scott
Reply from Three UK - 3Store Edinburgh St. James
Hey Carol! It’s really lovely to hear that Emilia was so helpful. Thank you for the wonderful 5 ⭐ review! -Ayesha
Had a great experience in store
Had a great experience in store, Gurveer was so helpful. I had slightly complicated request that he managed to not only solve, but suggested a contract that worked even better for me, thank you Gurveer!
11 December 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
My experience was amazing
My experience was amazing, very nice and very helpful. Guvy and Sam were amazing!
11 December 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Had an amazing experience today!
Had an amazing experience today getting the new iPhone. Luke and Harry talked me through every option and they were £20 per month cheaper than EE, who I moved from. So happy and leaving one very happy customer :)
6 December 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey.
Thanks! Your review is really appreciated. -Pete
Very happy with jem and Guvy
Very happy with jem and Guvy, got good deal.
5 December 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
sam was amazing
sam was amazing, he got me a great deal on an honour phone that was very suited to me. he made the whole process so quick and easy and answered any questions i had.
5 star man
29 November 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Reply from Three UK - 3Store Edinburgh St. James
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Emilia and Gurveer excellent people and…
Emilia and Gurveer excellent people and solved all my issues, beyond expectations!!! Absolutely the best at the store, had some problems with other people before and they were so nice so happy walking out of the store, thank you guys!!
28 November 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Thanks for your feedback, Angel, and it's lovely to hear that you enjoyed great customer service from Emilia and Gurveer during your store visit. We appreciate you taking the time to share this with us. -Michael
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