I visited Three at the Gyle Centre in Edinburgh today to activate my phone number. Mr Satvindar Singh provided excellent service and was very helpful, professional, and friendly. He made the process... See more
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Adrian the manager was amazing. I’m autistic and was in the shop (gyle centre Edinburgh) crying my eyes out because I need WiFi to do my job but customer service could only help get me WiFi on a futur... See more
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I had such a great experience thanks to Sunny, the assistant manager. From the moment I came in, he was welcoming, friendly and genuinely cared about making sure everything was perfect. His customer... See more
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Sunny was very helpful. He listened to what I wanted, and ensured I understood what plan I was getting, actually showed me the contract and explained what each part meant. I felt confident... See more
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Company details
About Three UK - 3Store Edinburgh (Gyle)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 8, The Gyle Centre, EH12 9JT, Edinburgh, North, United Kingdom
- 01313398469
4.9
Excellent
103 reviews
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I visited Three at the Gyle Centre in…
I visited Three at the Gyle Centre in Edinburgh today to activate my phone number. Mr Satvindar Singh provided excellent service and was very helpful, professional, and friendly. He made the process smooth and easy. Thank you for the outstanding customer service. Highly recommended!
19 October 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Hey, Zahid. Thank you so much for taking the time to share this wonderful feedback! We're thrilled to hear that Satvindar made your visit to our Gyle Centre store seamless and provided such friendly, professional support while getting your number activated. 😇 -Three Social Media Team
Adrian the manager was amazing
Adrian the manager was amazing. I’m autistic and was in the shop (gyle centre Edinburgh) crying my eyes out because I need WiFi to do my job but customer service could only help get me WiFi on a future date. He went out of his way to make it happen for me. He spoke on the phone on my behalf with my consent when I couldn’t; I can’t thank him enough. 💓💓
6 October 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Hey Elizabeth! Thanks for your feedback, Adrian always go the extra mile to make sure everything feels just right. We're always here if you need us. ☺️ — Three Social Media Team
Had a major issue witg my account
Had a major issue witg my account, Hamid was extremly professional and helped me wutg everything alongside organising everything. Great guy
5 October 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Hi Tuhin, thank you for your review. We're delighted to hear Hamid provided a positive experience and supported you in getting everything resolved.
Three Social Media Team
Hamid was excellent
Hamid was excellent, really helped us and got ud an amazing deal. Thank you so much.
4 October 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Hey Jonathan, we’re glad Hamid offered excellent support, ensured everything was resolved, and helped you find great deal. Thanks for sharing this fantastic 5⭐ review!- Three Social Media Team
Great service
Great service. Love the Gyle store, so helpful and much easier to deal with than over the phone. AJ was amazing as always and my reason for staying with three.
1 October 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Hi, there. We're thrilled to hear that AJ and the Gyle team provided such fantastic support during your visit. It's wonderful to know our in-store experience made things easier for you. 🥰 - Three Social Media Team
Went in to upgrade my phone and dealt…
Went in to upgrade my phone and dealt with Hamid, he was brilliant, treated me with kindness and was efficient and clear the whole journey.
29 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Hey, Erica. We're thrilled to hear that Hamid was able to sorted out and make your upgrade process smooth and easy. Thank you for choosing us! 😇 - Three Social Media Team
Hamid was fantastic in helping me sort…
Hamid was fantastic in helping me sort my WiFi and sim
24 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Hi Frank, We're so glad to hear that Hamid was able to get your WiFi and SIM sorted out quickly! Thank you for taking the time to leave such a wonderful review. 😇 - Three Social Media Team
I went in to upgrade my data AJ was…
I went in to upgrade my data AJ was brilliant at his job and very friendly also informed me about broadband with 3 so something to think about 👍Thanks again for all your help .
15 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Hi Mary, thanks for taking the time to leave a review. We're pleased to hear AJ made your visit a positive one and helped you explore options that could work well for your needs.— Three Social Media Team
Great stuff,Sunny really helpful
Great stuff,Sunny really helpful. Highly recommended
14 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Hey Tomasz, we're glad to hear Sunny was able to provide the support you needed and make such a positive impression. Thank you for the feedback. 😊💚
-Three Social Media Team.
Sunny was very helpful
Sunny was very helpful.
He listened to what I wanted, and ensured I understood what plan I was getting, actually showed me the contract and explained what each part meant.
I felt confident I was getting a good deal and that I was being told all the Information
Very friendly service would recommend this store to anyone else
5 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Hi Sarah, thank you for the fantastic review. We are thrilled to hear that Sunny at the store provided friendly and attentive support, clearly explained your options, and left you feeling reassured about your new plan. Your recommendation truly means a lot to us.
- Three Social Media Team
Upgraded my phone and contract in shop…
Upgraded my phone and contract in shop woth I think it was sonny and hamid(could be wrong I ment to write this yesterday) but the boys couldn't have been more helpful! I wasn't sure if I wanted to get a new one even tho I needed one as been looking online and the prices just weren't great! But the boys sorted me out massively they got me a great deal and none of the interaction felt salesy, forced or pushed- they were informative and honest and got me right there with an amazing deal- they whole interaction was smooth from start to finish! If there's a bonus going they deserve it massively as anytime iv went into see too about a phone in previous shops ots felt very take this buy this do it now! Amazing customer service and great people skills! Big up the boys in three gyle x
26 August 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Hi Gemma, thank you for taking the time to leave such wonderful feedback. We're delighted to hear Sonny and Hamid made your upgrade experience so positive and helped you find a deal that worked for you. Delivering clear advice and making customers feel comfortable throughout the process is exactly what we aim for, so it's fantastic to know the team at Three Gyle made such a great impression.
- Three Social Media Team
Reply from Three UK - 3Store Edinburgh (Gyle)
Thank you for your wonderful feedback. It’s great to know Gourmet provided outstanding support. ✨ — Three Social Media Team
Went to the edinburgh the gyle branch…
Went to the edinburgh the gyle branch and got both of my account upgraded by Gurmeet the store manager he was very helpful and polite showed me all my options for me and my family. I will definitely come back again.
19 August 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Hi Patience, we’re really happy you felt well looked after. Gurmeet takes great pride in helping customers explore the right options, and your comments mean a lot. Hope to see you again soon.
– Three Social Media Team
Sunny was very professional respectful…
Sunny was very professional respectful and really knew his stuff. He thought outside the box and went out of his way to be really helpful. He figured out my phone was the issue about why my phone was not working and not the 3 sim or coverage. He tried multiple ways to resolve the problem and that's how he figured it out. With patience and perseverance. He is an asset to 3. Please give him a promotion or raise his wages as he really deserves it. I went to EE before I cam into the 3 shop and the representative there was not polite or very helpful.
Sunny was very helpful. I would rate him 11 out of 10.
17 August 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Hi Naheeda. We are delighted that Sunny provided such patient, creative, and respectful troubleshooting to pinpoint your device issue today. It is great to know his dedication stood out so positively compared to your other experiences, and we are proud to have him representing us.— Three Social Media Team
Very helpful would highly recommend
Very helpful would highly recommend
11 August 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Hi Rachael, thank you for taking the time to leave a review. We’re really glad the team was able to support you so well. Your recommendation means a lot to us.
– Three Social Media Team
Brandon was great
Brandon was great! He helpdesk us with renewinf our business plans and even helped transfer all our data to our new phones. Great Service!
8 August 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Wow, Marek! Your review is next level awesome! 🎉 Huge shout out to Brandon for making it unforgettable. 😉 — Three Social Media Team
Brilliant from Hamid at the Gyle
Brilliant from Hamid at the Gyle, my previous phone was having issues, he tried everything but nothing would work until he suggested I changed phones, he helped me throughout the whole process making sure I’m consenting to everything taking place and now I have a new phone whilst the other one has been paid off. Absolute cinema
4 August 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Thanks for sharing this, Angela. It’s wonderful to hear how well Hamid supported you at the Gyle. His determination to troubleshoot your device, keep you fully informed, and guide you through each step shows real care. Knowing you left with a fresh handset and everything settled smoothly is exactly the experience we aim for. We’ll make sure your praise reaches him, he’ll be thrilled to know he made such a difference.
I had such a great experience thanks to…
I had such a great experience thanks to Sunny, the assistant manager. From the moment I came in, he was welcoming, friendly and genuinely cared about making sure everything was perfect. His customer service was exceptional and he went above and beyond to make us feel looked after.
It’s so refreshing to come across someone who clearly takes pride in their work and leads by example. Sunny is a real credit to the team and made an already great visit even better. Thank you again, I’ll definitely be back!
3 August 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Hi Zahara, thank you for your review. We're glad to hear Sunny's knowledge and support made such a strong impact. It's wonderful to know her brilliant assistance was so valuable to you. ☺️ - Three Social Media Team
Gurmeet was extremely helpful and made…
Gurmeet was extremely helpful and made it painless and easy to get my new number and contract up and running !
Highly highly recommended him to help with everything.
2 August 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Hey Amy, we’re thrilled to hear that Gurmeet made getting your new number and contract set up so quick and effortless. Thank you so much for sharing your experience 😊
-Three Social Media Team.
Reply from Three UK - 3Store Edinburgh (Gyle)
Hey Chris, we’re really glad our team made a great impression 😊 Thanks so much for sharing your experience.
-Three Social Media Team.
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