I phoned up needing advice about Insurance, David was great in guiding me to the right direction. When I expressed how I am not good with technology, he asked if I was local and if so, to pop in and h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amazing customer service from kerrie and David in the Dunfermline branch! Thank you so much and I will recommend to all. Greg
Company replied
Always a pleasure when visiting the store very friendly fixed my screen and helped me get a nee sim for me tablet .Always great customer care 1st class . KERRIE WAS THE ASSISTANT WHO ALWAY GOES ABOVE... See more
Company replied
David was absolutely fantastic, I went in for my daughters first iPhone and he was amazing , so helpful, so knowledgeable and not pushy with any add ons. I will be going back later in the year for ano... See more
Company replied
Company details
About Three UK - 3Store Dunfermline
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 15b Kingsgate Centre, KY12 7QA, Dunfermline, North, United Kingdom
- 01383725014
4.8
Excellent
52 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Three UK - 3Store Dunfermline
Thank you, Michael. Wonderful to know our staff made your visit easy and pleasant.
— Three Social Media Team
Reply from Three UK - 3Store Dunfermline
Hi Nicola. It is great to hear that David and Ellie provided such an excellent experience during your recent interaction.— Three Social Media Team
Amazing customer service from kerrie…
Amazing customer service from kerrie and David in the Dunfermline branch! Thank you so much and I will recommend to all.
Greg
6 July 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Your words are a real highlight, Greg ✨ We’re delighted Kerrie and David delivered such top‑tier support at our Dunfermline branch, and your recommendation speaks volumes 🌟
- Three Social Media Team
Ellie was very helpful and…
Ellie was very helpful and knowledgeable. A very easy pleasant experience.
4 July 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Hey Jean! Thank you for your feedback. We’re glad Ellie was able to help, and we’re always here whenever you need us. ☺️ — Three Social Media Team
Staff on today is amazing very…
Staff on today is amazing very supportive anytime I come keep you perfect customer service up.
23 June 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Hi Debora, thank you for sharing your kind words. We're glad the support you received made such a positive impression. 😇 - Three Social Media Team
David was excellent
David was excellent - an absolute credit to 3. Friendly, helpful, built a great rapport and went above and beyond
20 June 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Thank you, Rachel. It’s great to hear that David made such a strong impression and supported you with such care. Your comments about his rapport, helpful approach, and the way he went above and beyond mean a lot to our team. -Ayesha
Was in Dunfermline to get my phone…
Was in Dunfermline to get my phone transfered and Niamh and David helped brilliantly.
18 June 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Lovely feedback, Rosemary. We’re delighted Niamh and David looked after you so brilliantly in Dunfermline. Thanks for taking the time to let us know ✨ -Ayesha
Fantastic
Fantastic, brilliant, professional and helpful service from Kerrie, Jade and David.
16 June 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Wonderful feedback 🌟 Alison. Kerrie, Jade and David delivered such standout and attentive support that created a strong positive impression 💫 -Arvind
Very helpful
6 June 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Woohoo 🎉 Eve, we’re thrilled that you received such spot-on and expert support 🌟 -Arvind
friendly stuff and catered to all our…
friendly stuff and catered to all our needs
5 June 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Thank you, Ronald! We're glad our staff made your experience excellent. We truly appreciate your support. 😊 -Prabhjeet
Attended store to check plans and…
Attended store to check plans and change plan. Ellie helped me and was exceptional. All sorted and out store in no time.
5 June 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Hey Ian, it’s great to hear your visit went so smoothly. Ellie’s clear guidance and quick support clearly made the whole process effortless, and it’s brilliant to know you had everything sorted in no time. 😇 -Prabhjeet
Phone Back-up
I phoned up needing advice about Insurance, David was great in guiding me to the right direction. When I expressed how I am not good with technology, he asked if I was local and if so, to pop in and he would assist me with everything. When I got to the store, all 3 team members were just fantastic is supporting me with what I needed, also signed up and walked away with an Honor Tablet which I had been looking into buying a tablet for a couple months now and at a great price!!
1 June 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Welcome, Suzanne! It’s so exciting to see the trust you’ve placed in us. David did an amazing job helping you out with his best efforts, and we hope to see you again soon! 😇 -Kashish
Reply from Three UK - 3Store Dunfermline
Hello Alan, thank you for your 5⭐ review! It’s wonderful to hear such kind feedback. -Neha
Great service from Kerrie helped me…
Great service from Kerrie helped me switch my new phone over happy with the service.
1 June 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Hi Graeme,
Kerrie smashed it 🙌 Glad she got your new phone switched over with zero stress. Appreciate you sharing the love ⭐ -Ayesha
Reply from Three UK - 3Store Dunfermline
Hi Graham. It is good to hear that our recent conversation was seamless and that the available options were presented with clarity. We are glad we could assist with your requirements. -Kishan
Absolutely phenomenal and exceptional…
Absolutely phenomenal and exceptional service from David and Scott staying behind after store closing to help myself and my partner resolve reception issues with our phones and upgrade our broadband and sort it out four children tablet issues thank you so much
4 May 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Miss Virdee, thank you for taking the time to share this with us. We’re really glad to hear you had such a positive experience with David and Scott. We truly appreciate your feedback 🎉 -Neha
My experience at the Dunfermline store…
My experience at the Dunfermline store was great today, staff were very welcoming and helpful. Scott was great at explaining the contract and making sure we understood everything.
1 May 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Thank you, Shannon. We are delighted your time in the Dunfermline store felt so welcoming, and it is great to hear Scott guided you clearly through everything. Your feedback means a lot. -Suhaas
Fantastic staff
We were welcomed into the store with 2 very friendly staff members.
Megan who dealt with our transaction was very helpful amd knowlegable.
21 April 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Thank you for the lovely review, Sandy! It’s wonderful to know you were greeted by friendly team members and that Megan supported you with her expertise. 🙌 -Veronica
David was brilliant helped us and made…
David was brilliant helped us and made an experience that is usually boring, much more exciting. We will be back.
18 April 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
We appreciate your kind words. It’s wonderful David’s support made the process engaging. Thank you so much for the 5 ⭐ review! -Suhaas
Friendly and helpful staff
The staff in the Dunfermline store are always helpful and friendly. I've used the store for many years and have always been happy with the service received.
13 April 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Hi there, thank you for taking the time to leave such a wonderful 5⭐ review! We’re so glad our team at the Dunfermline store could make your experience smooth and enjoyable. -Neha
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.