Gosia was by far the best customer advisor I’ve ever had to help me. I had a major issue with changing my surname for my married name and no one online was able to do anything after several emails and... See more
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Quick and efficient service when I purchased a Broadband Router today. Once they understood I was not going to be upsold another SIM the customer services person was very efficient at creating the pap... See more
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I went in to pick up a SIM only from the store and was greeted warmly by a lovely man called Dave I think his name was? When he was letting me know my contract I realized I hadn't added on something a... See more
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Helpful and friendly staff who answered all my questions and understood what I was looking for. Two visits (one to ask about different models and plans, and another to process the order) - both were s... See more
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Company details
About Three UK - 3Store Darlington
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
4 Northgate, DL1 1NR, Darlington, North, United Kingdom
- 01325486114
4.9
Excellent
128 reviews
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Gosia was by far the best customer…
Gosia was by far the best customer advisor I’ve ever had to help me. I had a major issue with changing my surname for my married name and no one online was able to do anything after several emails and phone calls. Gosia in the three Darlington store was able to sort the situation within 10 minutes she went above and beyond to help me and sort the problem. Staff like this is few and between in places like this.
30 June 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Hi there, thanks for the lovely review. We're delighted Gosia supported your name update so quickly at our Darlington store. Her exceptional guidance reflects the service we aim to deliver. – Three Social Media Team
Gosia helped me set up a new data plan…
Gosia helped me set up a new data plan for unlimited and go roaming+
26 June 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Hi Adam, thanks so much for the fantastic 5 star rating. It’s wonderful to hear that Gosia guided you through everything smoothly and helped you get everything set up just the way you needed.-Three Social Media Team.
Gosia helped us a lot with setting up…
Gosia helped us a lot with setting up an new data plan with unlimited
26 June 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Thank you, Oisin. It’s great to hear that Gosia was able to guide you through setting up your new unlimited plan with ease. 😇 - Three Social Media Team
Gosia helped me out a lot today and…
Gosia helped me out a lot today and explained everything really well will definitely go back to this three in Darlington 5 stars definitely
24 June 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Thank you for your review, Aiden. It’s great to hear Gosia gave you such a clear and supportive experience during your visit to our Darlington store. We appreciate the five star feedback.
VodafoneThree Social Media Team
Gosia was very efficient and very kind…
Gosia was very efficient and very kind and helped me with everything.
24 June 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Hey Christine, that’s brilliant! We’re thrilled to hear that Gosia made your experience so positive. Thank you for the lovely 5⭐ review! – Three Social Media Team
Reply from Three UK - 3Store Darlington
Hi Pujitha, we are glad to hear your experience was clear and helpful. Thank you for sharing your feedback! -Kishan
Gosia at the 3 store in Darlington…
Gosia at the 3 store in Darlington helped us reduce our monthly bills and add an additional line. She was very helpful, friendly and knowledgeable and made the experience really easy.
13 June 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Hey William! 😊
Love hearing this! Gosia will be so happy to know she helped you save money and made everything super easy. Friendly, helpful and knowledgeable… she really nailed it! Thanks for sharing your experience with us. 🙌 -Ayesha
Reply from Three UK - 3Store Darlington
Hi Ann, it is wonderful that our team provided such helpful support during your experience. -Kishan
thank you :)
13 June 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Hi Ilona. Thank you for leaving us a review. We are delighted to hear that you had a positive experience with us. -Shivam
Helpful-----
10 June 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Thank you, Dave! We're glad our staff made your experience excellent. We truly appreciate your support. 😊 -Prabhjeet
Reply from Three UK - 3Store Darlington
This is fantastic to hear, Thayna! ✨ We’re delighted that Dave was able to support you so well. Thanks for the great review! -Veronica
Reply from Three UK - 3Store Darlington
Hi Rafael, we’re happy to hear everything went well and that Dave assisted you effectively. Thanks for letting us know. -Ayesha
Excellent customer service and…
Excellent customer service and knowledgeable staff
9 June 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Hello, we’re glad to hear that you had a wonderful experience with us. Your feedback means a lot. 🙌 -Neha
Gosia helped me get back online with a…
Gosia helped me get back online with a seamless and painless transfer onto my phone upgrade and even saved me money on my broadband.
9 June 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Hey Danny! Thank you for your feedback. We’re glad Gosia was able to help, and we’re always here whenever you need us. ☺️ -Kashish
Reply from Three UK - 3Store Darlington
Hello there, nice to hear Gosia made things easy for you. We appreciate you taking the time to share your experience. -Suhaas
GOSIA ,WAS BRILLIAND ,TOP CLASS VERY…
GOSIA ,WAS BRILLIAND ,TOP CLASS VERY HELPFULL SHOWED ME HOW TO USE MY PHONE ,GOOD CHAT ,VERY POLITE AND LOVELY .
1 June 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Hi Lynn,
Gosia was on top form today 🙌 So happy she could walk you through everything and make it a great experience. Love this feedback 💛 -Ayesha
Ewan was very helpful
Ewan was very helpful
Easy to understand
Sorted issues out with other provider well
Organised all broadband & sims for us
Clear written details to explain all plans
28 May 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Hi Anna, thanks for sharing this — great to hear Ewan made everything straightforward and took care of the whole setup for you. It’s fantastic that he handled the switch from your previous provider and organised all your plans with clear information to go with it. Sounds like you were really well supported throughout. -Shivam
Fantastic service
Fantastic service
Such a friendly and helpful person
Ewan
26 May 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Hi Sarah, we’re thrilled that Ewan delivered exceptional service! Thank you for taking the time to leave us a review. 😊 -Neha
I went in to pick up a SIM only from…
I went in to pick up a SIM only from the store and was greeted warmly by a lovely man called Dave I think his name was? When he was letting me know my contract I realized I hadn't added on something and he without any fuss was able to change the contract and place a new order. He was friendly, professional, warm and easy to talk to. I would 10000% love it if every person in a shop displayed this behavior because it makes such a difference, I felt confident with my product, valued as a customer and feel I can just pop in there if ever I have any issues. Thanks!
19 May 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Hi Nathan 😊 It’s great to hear how warmly Dave welcomed you when you came in for your SIM‑only order and how smoothly he handled the change you needed. We’re delighted his friendly and professional approach left you feeling confident and valued. -Arvind
Great service
Fabulous service, young man called Owen was very professional and helpful , explained everything i need to know , best customer service i have had to date thank you
22 May 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Thank you, Sarah. Great to hear Owen took the time to guide you clearly and made the whole experience positive for you. -Suhaas
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