Connor has helped us more than once with the problems we have been experiencing with our phone. He is very professional and explains everything to us perfectly
Company replied
Location
Switch location9 South Walk, Cwmbran Shopping Centre, NP44 1PU Cwmbran, South, GB
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See what reviewers are saying
Keira Very good customer service always looks after us sadly she gotta wait longer than me for her new phone enjoy your 21st birthday girl
Company replied
Upgraded to a new mobile phone through the store in Cwmbran. Had an issue with it that I have never seen and couldn't get any support from Three customer services or internet searches. Step forward C... See more
Company replied
Keira and Emma were incredibly helpful to me upgrading to an 18 pro. 10/10 customer service from them both, great job.
Company replied
Company details
About Three UK - 3Store Cwmbran SC
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
9 South Walk, Cwmbran Shopping Centre, NP44 1PU, Cwmbran, South, United Kingdom
- 01633867206
4.9
Excellent
92 reviews
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Connor has helped us more than once…
Connor has helped us more than once with the problems we have been experiencing with our phone. He is very professional and explains everything to us perfectly
15 October 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Your kind words truly brighten our day, Sue! ✨ We always aim to deliver thorough, patient assistance, and knowing Connor hit the mark for you is the best reward. 🌟 – Three Social Media Team
Keira and Emma
Keira and Emma were incredibly helpful to me upgrading to an 18 pro. 10/10 customer service from them both, great job.
4 October 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Hi Harry, thank you for your review. We're delighted to hear Keira and Emma made your upgrade experience a positive one and provided such excellent support throughout the process.
Three Social Media Team
James was very helpful explaining…
James was very helpful explaining everything to me and my grandad. Answered all our questions and was overall a great help to us!
1 October 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Hello Keeley, we're pleased to hear James was able to guide you and your grandad through everything with ease. Thank you for your 5⭐ review. - Three Social Media Team
Very helpful staff gave good advice
Very helpful staff gave good advice
29 September 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Thank you so much, Ralph! 🎉 We’re delighted our staff could support you in just the way you needed. Wishing you a truly wonderful day! ☺️ — Three Social Media Team
Great service from Connar
Great service from Connar, he was very helpful and had a wide knowledge of the services available. Extremely happy with his work - thank you
22 September 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Hey Nia, thank you for taking the time to share your fantastic 5⭐ review! It's wonderful to know that Connar's expertise and dedication made such a positive impression on your experience.-Three Social Media Team
Broadband with emma
Emma was friendly and happy to help with all inquiries regarding broadband and phone sims, easy to talk to, transparent with answers and efficient with no fluff or filler.
Made for a pleasant customer experience which in my honest experience is what you get in the cwmbran 3 store.
19 September 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Hey there, you’ve just made our day! 🎉 We’re glad to hear your experience with Emma was excellent, and your feedback truly means a lot to us. - Three Social Media Team
connor was very efficient and dealt…
connor was very efficient and dealt with my problem straight away .. Thank you Connor
14 September 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Thank you for your kind words! We're pleased to hear that Connor was able to assist you and get everything sorted so quickly. ✨ — Three Social Media Team
Brilliant from James
Brilliant from James. Helped me with my laptop and broadband. Made an old man very happy
14 September 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Hi Tom, thanks for the brilliant feedback. We are delighted to hear that James provided outstanding assistance with your laptop and broadband issues and created a smooth and seamless experience for you.
– Three Social Media Team
Keira was very helpful and…
Keira was very helpful and knowledgeable- very impressed - thank you Keira
12 September 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Thanks for sharing the love 💫 What a lovely shout-out for Keira. We're so pleased her support left you feeling so impressed 💙
Three Social Media Team
Keira Very good customer service always…
Keira Very good customer service always looks after us sadly she gotta wait longer than me for her new phone enjoy your 21st birthday girl
12 September 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Hey Ben, thank you for the fantastic 5⭐ review! We're delighted to hear that Keira continues to provide such exceptional support and goes above and beyond to ensure everything is taken care of.-Three Social Media Team
Thank you Imraan for showing me how to…
Thank you Imraan for showing me how to link my phone and watch and saving me money on my contract. Thanks to Keira for being helpful and fast tracking it all through . Five stars to you both.
11 September 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
What a wonderful review to read, Nic! 😊 Imraan and Keira are absolute stars, and we are so glad they could get everything sorted for you quickly while saving you money.✨— Three Social Media Team
Wonderful service from Connor and…
Wonderful service from Connor and imraan. Very impressed abd over the moon Thankyou very much
9 September 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Love this, Jayne 💫 We're delighted that Connor and Imraan made such a fantastic impact. Being over the moon says it all 💙
- Three Social Media Team
Very hrlpfull james very pleasant a…
Very hrlpfull james very pleasant a pleasure
7 September 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Hi Janette, thanks for taking the time to leave a review. It's great to hear James made your visit such a positive experience and left a lasting impression.— Three Social Media Team
Emma was brilliant!
4 September 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Boom 💥 Reviews like yours make our day. Thanks for giving Emma such a lovely shout-out, Chris 💙
Three Social Media Team
Reply from Three UK - 3Store Cwmbran SC
Wow, Stephanie! Your review is next level awesome! 🎉 Huge shout out to Imraan for making it unforgettable. 😉 — Three Social Media Team
James today was absolutely superb
James today was absolutely superb, helped from start to finish,awesome service thank you.
31 August 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Thanks for this fantastic 5⭐ review, Mark! We’re thrilled to hear James provided excellent support. - Three Social Media Team
James at Cwmbran made the whole…
James at Cwmbran made the whole experience so easy, so helpful and respectful given that I was an older person! Would recommend the outlet to anyone , was actually recommended by a family member.
26 August 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Thanks a ton for your review, Elaine! 🎉 James really nailed it, and we look forward to serving you again. ☺️ — Three Social Media Team
Came to upgrade my phone
Came to upgrade my phone, unsure of what I wanted or needed and Connor at Cwmbran had been incredibly helpful. I walked away very happy
25 August 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Thanks for the awesome review, Gideon! We’re really glad to hear Connor made your upgrade feel simple and stress‑free at Cwmbran branch. Enjoy your new plan, and thanks for choosing us.-Three Social Media Team
Connar was amazing
Connar was amazing went through all offers and price, service was quick and explained everything in detail.
19 August 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Wow Jae, it’s fantastic to hear Connar made your experience a positive one. Thank you for sharing your feedback. 🙌 — Three Social Media Team
Phone contract issue
I needed to visit the Three mobile cwmbran store to resolve a contract issue concerning a new phone I recently purchased from Three online.
I spoke with Connor in store and he explained the mistake I had made and provided me with a resolution to put me at ease, as I was concerned I would end up paying for two phones. Connor was very professional and explained if I returned to the store, they would be able to arrange an upgrade from my current device, to avoid this issue from happening again. Connor definitely saved my skin and I'm grateful for his support.
I returned to the store one week later where I was served by Keira and I had explained what happened the previous week. Keira provided great customer service and took me through the upgrade process and explained the benefits of the new device which I wasn't aware of fully, putting me at ease that the mistake I had made previously would not occur again.
1 August 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Hi Jack, thank you for sharing! We are incredibly proud of Connor and Keira for working their magic, putting your mind at ease, and completely sorting out your upgrade. 🌟 — Three Social Media Team
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