Daniella was really helpful in the 3 store Chatham, very patient and thorough
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Brilliant service - Ryan was wonderful spend the time to talk me through all my contracts and streamlined the info so I could choose upgrades and cancel the ones I no longer need. Highly recommend -... See more
Company replied
Excellent service from Nancy. She is efficient and professional. I haven’t upgrade since 2023, as I find it long process to change phone but Nancy made it real easy! Thank you Nancy!
Company replied
My dad recommended me to see Nancy to switch from EE. Nancy is super helpful and even make sure my vulnerability was noted for future. Would recommend Chatham Three store to everyone.
Company replied
Company details
About Three UK - 3Store Chatham
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 34, The Pentagon Centre, ME4 4BB, Chatham, South, United Kingdom
- 01634409196
4.9
Excellent
179 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service in setting up my…
Excellent service in setting up my broadband and sim thank you to david and the three store Chatham
22 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hey Temitope, thank you for the 5⭐ review. We're thrilled to know David made your experience seamless at our Chatham branch.
Three Social Media Team
Brilliant service
Brilliant service - Ryan was wonderful spend the time to talk me through all my contracts and streamlined the info so I could choose upgrades and cancel the ones I no longer need. Highly recommend - he is a credit to your organisation!
22 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hey, Donna! Thank you for sharing your experience. We're thrilled to hear how helpful our team was in simplifying your account details. It's wonderful to know that you received such clear guidance to help you manage your plans effectively. 😇 - Three Social Media Team
David helped me with my Google storage…
David helped me with my Google storage and explained how it works for me
22 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
We truly appreciate the 5 stars! ⭐ It is great to know that David sorted out your cloud space and made everything so easy to understand. 😊 — Three Social Media Team
Steve and danella
Steve and danella
Help with evething we try on the phone
21 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
We're so glad to hear Steve and Danella worked their magic, Jake :) Thanks for this great ⭐⭐⭐⭐⭐ review! We're always happy to help. — Three Social Media Team
Excellent service from Nancy
Excellent service from Nancy. She is efficient and professional. I haven’t upgrade since 2023, as I find it long process to change phone but Nancy made it real easy! Thank you Nancy!
21 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hey David, thanks for sharing your experience. We’re thrilled Nancy made your upgrade smooth and stress‑free.
Three Social Media Team
ryan made my collection very easy and…
ryan made my collection very easy and friendly
20 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hi Wesley, thank you for your 5 ⭐ review and for taking the time to share your experience! It's fantastic to hear you received excellent service from Ryan. - Three Social Media Team
Ryan was fabulous.
20 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hi Ebony, we truly appreciate your kind words about Ryan. Thanks for taking the time to leave this 5⭐ review. – Three Social Media Team
Thank you so much Daniela for your help…
Thank you so much Daniela for your help and it was great assistance experience for us.
16 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hi Manpreet, we’re delighted to hear Daniela made a positive impression and helped create a great experience for you. We appreciate you sharing your kind recognition of her. — Three Social Media Team
Nancy was very patience and helpful
Nancy was very patience and helpful. She explained everything in details that is easy for me to understand.
16 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hi Robin, thanks for sharing your feedback with us. We are so pleased to hear that you received excellent support during your recent interaction. It is great to know that Nancy took such good care of you and sorted everything out seamlessly.— Three Social Media Team
Nancy was awesome
My dad recommended me to see Nancy to switch from EE. Nancy is super helpful and even make sure my vulnerability was noted for future. Would recommend Chatham Three store to everyone.
15 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Thanks for sharing your experience, Daz. It’s great to hear Nancy supported you through the switch to us, and took the time to note everything important for later. The team at Chatham Store always aims to look after everyone who walks in, and your feedback means a lot. We’re glad your dad pointed you our way and appreciate the recommendation. - Three Social Media Team
Absolutely delightful customer service…
Absolutely delightful customer service agent. Ryan was cheerful, lovely, resolved my challenge and kept us happy.
14 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hi Lola 😊 Love hearing that Ryan kept things cheerful and easy. Fantastic that he resolved your challenge. Thanks for taking the time to share!
— Three Social Media Team
Ryan was very helpful in helping solve…
Ryan was very helpful in helping solve our issue with our iPhones. Amazing service!
14 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hi Toni, we are so pleased to hear that Ryan provided such amazing service and got those iPhone issues sorted out smoothly for you. — Three Social Media Team
The best experience I've ever had
The best experience I've ever had at a three shop. I've been to multiple but it was definitely my favourite. The guy who e had was called marius and he was excellent. The service me and my family received was amazing and I never felt so welcome in a shop.
14 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hi Luana, thank you for the amazing rating. We’re delighted to hear that Marius provided expert support at our store and ensured you and your family felt genuinely welcomed throughout your visit while creating a seamless experience.
– Three Social Media Team
Nancy
Nancy, Thank you very much, supper service, very polite, load of good information. Best service.
14 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hey Jev, we’re really glad to hear Nancy supported you so well and offered such clear guidance. Thank you for sharing your experience with us! 😊
— Three Social Media Team
My best experience
When we went we had marius. The staff was one of the best people and Service was even better. I would fome back to this shop
14 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hey Jose, we’re delighted to hear that Marius and the team made everything smooth and welcoming. Thank you for taking the time to leave this 5⭐ review!
Three Social Media Team
Mario is great staff member
Mario is great staff member, very helpfull and genuine. Best shopping experience in a while with him.
14 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hello Tomas, it's great to know Mario provided such friendly guidance and helped make your time in store enjoyable. - Three Social Media Team
Excellent service from Daniela
13 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hi Andrew, it's lovely to hear Daniela made your visit such a pleasure. Your feedback made our day! ☺️- Three Social Media Team
Marius was really helpful today with…
Marius was really helpful today with sorting out a new contract for me, would recommend, very happy
11 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hi Lily, your message is so thoughtful.
We’re glad Marius helped you feel confident with your new plan.
Thank you for sharing your happiness with us. 😊
— Three Social Media Team
Incredible staff
Ryan and the assistant store manager, who I believe is named Steve but my memory is terrible, were so helpful in overcoming the issues we were having with the systems between Three and Experian rejecting a previously accepted credit check, while everything else was going wrong, the staff in the store went above and beyond in making sure my experience was fantastic.
8 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hey Jordan, we’re really glad to hear that Ryan and the team were able to support you through the system issues and ensure everything was sorted smoothly. Thank you for taking the time to share your experience. 😊
-Three Social Media Team.
3 sim has a very reliable network…
3 sim has a very reliable network service. Customer service with Daniela in Chatham was excellent.
9 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hey Joy 😊 That’s brilliant! We’re so pleased to hear Daniela at our Chatham store provided such positive and supportive service.-Three Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.