On the 23rd July 2026 I returned to the Castleford Carlton Lanes 3 shop for 2 phone contracts. I had previous been to the 3 store for an Internet contract around 4 months ago and due to the remarkable... See more
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Location
Switch locationUnit 18, Carlton Lanes Shopping Centre, WF10 1AD Castleford, Midlands, GB
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Been served by Yanal and he gave me an amazing experience and offered me an incredible deal thanksss
Company replied
Aya was amazing recovered all my dadt from a eoken phone took her time been with you guys 13 years this young lady updaged me twice and its been a plesure three store castleford well recomended 10*
Company replied
Thank you so much Aya really appreciate the help and made my parents understand and me to understand how it works thank you so much ☺️
Company replied
Company details
About Three UK - 3Store Castleford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 18, Carlton Lanes Shopping Centre, WF10 1AD, Castleford, Midlands, United Kingdom
- 01977517753
4.9
Excellent
261 reviews
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Reply from Three UK - 3Store Castleford
Hey Patricia, we’re glad to hear Helen made your experience a positive one. Thank you for sharing your feedback. 😊
-Three Social Media Team.
Helen at 3.
Helen. Helped me to get rid of the IMAP account. Top marks as I could not access my emails.
1 August 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you for sharing your experience, Peter. We’re really glad Helen was able to assist you and get everything sorted so you could access your emails again. We appreciate your feedback. 😊
-Three Social Media Team.
The staff was really nice and helped me and made me understand
Thank you so much Aya really appreciate the help and made my parents understand and me to understand how it works thank you so much ☺️
1 August 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Mya, it’s lovely to hear Aya explained everything clearly for you and your parents. Thank you for your kind words. - Three Social Media Team
Aya was really helpful in store new a17…
Aya was really helpful in store new a17 and full setup included with a unressistable offer !
1 August 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Rob, thank you for checking in about your experience with Aya. We are delighted that she provided top-tier retail care, handled your complete device transition seamlessly, and secured an incredible deal for your new upgrade. — Three Social Media Team
Been served by Yanal and he gave me an…
Been served by Yanal and he gave me an amazing experience and offered me an incredible deal thanksss
1 August 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hey Georgina, we’re thrilled to hear that Yanal delivered exceptional service and helped you secure an amazing deal. Thank you so much for sharing your experience! 😊
-Three Social Media Team.
So good I came back!
On the 23rd July 2026 I returned to the Castleford Carlton Lanes 3 shop for 2 phone contracts. I had previous been to the 3 store for an Internet contract around 4 months ago and due to the remarkable and very professional service I received from Shannon and Paul and had no reservations in returning to the store despite that I live in Wakefield with a number of phone stores on my doorstep. It is important as a customer to have a good level of trust when purchasing contracts and that the customers needs are identified and met, rather than focusing on just getting a sale. I felt that on the 23rd July 2026 Shannon listened to what I wanted and showed me a variety of contracts that would meet my identified need and offered a range of prices. I came away feeling very satisfied and thoroughly enjoyed my visit. Shannon is so lovely and thoughtful. Through observations, all the staff appear very friendly and helpful and the other customers appeared happy and pleased with their service. It really is a lovely, clean and friendly store and I will highly recommend this store to my freinds, family and colleagues. Thank you 😊
23 July 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Sarah, thank you for returning to our Castleford Carlton Lanes branch. We are thrilled that Shannon and Paul provided such a trustworthy and professional experience that made your journey from Wakefield worthwhile. It is wonderful to hear that our team's dedicated care and helpful approach left you feeling completely satisfied with your new contracts.— Three Social Media Team
Friendly and professional team.
Yanal was friendly and professional. He proactively found me a great deal and I've now transferred my whole family to Three. Thank you!
25 July 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Dawn! Aw, hearing this totally makes our day. Yanal truly went above and beyond to give you and your family a brilliant experience! 😄 — Three Social Media Team
Great customer service and attention to…
Great customer service and attention to detail.
25 July 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Jamie, thanks for the lovely feedback. We’re glad to know that you received high quality guidance and experienced precise, focused support throughout.
— Three Social Media Team
Karen made my upgrade so easy and…
Karen made my upgrade so easy and helped a true technophobe through everything including transferring from phone to phone would definitely recommend 3 castleford
24 July 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hello Gareth, it's wonderful to hear Karen made everything clear for you during your visit – Three Social Media Team
Shannon was amazing and spent a lot of…
Shannon was amazing and spent a lot of time with me to get my new phone set up. That I would not have been able to do on my own
22 July 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hey Connor, it’s wonderful to hear that Shannon went above and beyond to help you set up your new phone. We truly appreciate you taking the time to share this.
-Three Social Media Team.
The 3 store in castleford really great…
The 3 store in castleford really great experience,so helpful,freindly
20 July 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hey, Graham! Our Castleford team always aims to deliver a warm, welcoming experience, and it's fantastic to hear that their helpful service made such a positive impression on you. We truly appreciate your support! 🥰- Three Social Media Team
Reply from Three UK - 3Store Castleford
Hi Chris, it’s great to hear Shannon provided such a reassuring and smooth experience for you. – Three Social Media Team
Been served by this kind lad called…
Been served by this kind lad called Yanal he welcomed me with a smiled and walked me through the best deals that suited me, amazing thanks
19 July 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thanks for letting us know, Gary. We’re pleased Yanal made the whole process easy and ensured you left feeling confident with your choice. Wishing you an amazing day.
Three Social Media Team
The best experience ever
The best experience ever, very professional, I will gladly recommend it to everybody I know
18 July 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you so much for your lovely feedback, Cristian! We’re thrilled your time with us felt so seamless. Your recommendation means a lot to us 😊
Three Social Media Team
I was served by Yanal and he has been…
I was served by Yanal and he has been amazing went through deals and was really knowledgeable
18 July 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Jean, thank you for sharing your experience. We’re delighted to hear that Yanal supported you so well and talked you through the available deals with such confidence and knowledge. Your feedback means a lot to us.
– Three Social Media Team
Shannon.went above snd beyong.great…
Shannon.went above snd beyong.great service highly reccommend.
11 July 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hey John, we’re really glad to hear Shannon delivered outstanding support and made things easier for you. Thanks for taking the time to share your experience. 😊
-Three Social Media Team.
Excellent service
Excellent service. Shannon couldn't have been more helpful. 10/10
15 July 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Kenneth 😊
Thanks for the shoutout and the 5⭐!
Shannon loved helping you.
—Three Social Media Team
Aya was amazing recovered all my dadt…
Aya was amazing recovered all my dadt from a eoken phone took her time been with you guys 13 years this young lady updaged me twice and its been a plesure three store castleford well recomended 10*
13 July 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thanks for your brilliant feedback, recommendation, and loyalty, Paul! It’s great to hear Aya was able to retrieve your data and made your upgrade smooth at our Castleford branch. 🙌 — Three Social Media Team
Reply from Three UK - 3Store Castleford
Hi Vincent, this is wonderful to hear! We are so glad that Paul looked after you so well and provided a great experience during your interaction. Thank you for taking the time to share your feedback.— Three Social Media Team
Renewed my phone at castleford and Paul…
Renewed my phone at castleford and Paul and all the guys were amazing and helpful thanks
8 July 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Julie, We are absolutely delighted to hear about your positive experience. It is wonderful to know that Paul and the team at Castleford provided such excellent and helpful support during your renewal.— Three Social Media Team
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