Came in to store today brought new phone and Jon was Brilliant transferred all my stuff of my old phone on to my new one couldn't be happier thank you 😊
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See what reviewers are saying
Declan was my excellent contact today . i gave him three pronlems , he sorted them all . I also came in three months ago he was excellent then . this shows high levels of customer support an... See more
Company replied
Visited the store with an issue and Jon was fantastic. Listened to my issue, took ownership and helped me resolve with customer web chat from start to finish. Professional throughout, it’s rare to exp... See more
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Recently required some help and advice on changing my phone. Being a member of the over 70s gang I am not very up on the latest technology! Declan assisted me and gave invaluable help and guidan... See more
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Company details
About Three UK - 3Store Canterbury
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 20 Gravel Walk, Whitefriars, CT1 2TD, Canterbury, South, United Kingdom
- 01227458512
4.7
Excellent
78 reviews
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I had my phone stolen and James was…
I had my phone stolen and James was really helpful setting me up with a new one! I really love coming to Three in Canterbury
11 July 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Hi Ruth, we’re delighted James was able to get you set up with a new phone so smoothly. It’s wonderful to hear you love visiting our Canterbury store.
— Three Social Media Team
Jon was so helpful in recommending me…
Jon was so helpful in recommending me to a new account for my mobile. I would definitely speak to him again if I need help with my account.
9 July 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Thank you for the feedback, June! Jon will be so happy to hear how supportive you found his guidance, and we would love to help you again whenever you choose to reach out to us. 😊 — Three Social Media Team
I was treated like a second class…
I was treated like a second class citizen and felt descriminated on the canterbury branch today, especially when I wanted a deal for a smart watch samsung galaxy 8 classic. Even having been with them for almost 2 years. I regret going to this sim newtwork. Would never recommend it to anyone
7 July 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Hey Kassim, we understand how disappointing this experience has been, and we’re sorry to hear that you feel this way. As we’re unable to access account details on this platform, please reach out at: https://bit.ly/3C43TKN. Our webchat team is available Monday to Friday from 8am to 10pm, and on weekends from 9am to 8pm. You can also call us on 333 from a Three phone, or 0333 338 1001 from any other phone. Our phone team is available from 8am to 8pm Monday to Friday, and from 9am to 6pm on weekends. They’ll be able to look into this and assist you further. – Three Social Media Team
Recently required some help and advice…Excellent staff & service
Recently required some help and advice on changing my phone.
Being a member of the over 70s gang I am not very up on the latest technology!
Declan assisted me and gave invaluable help and guidance over what I thought was complicated.
He sorted issues out for me and gave reassurance.
Ended up with a new Galaxy phone that is within my comprehension to use!
Overall Declan is a valuable member of staff with excellent people skills, a credit to Three.
Would also like to thank Alex who also helped with one of my queries.
2 July 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Thank you for taking the time to share your experience, Philip. We’re pleased to hear Declan helped you feel confident with your new device, and that Alex was able to assist you further. 😊 – Three Social Media Team
John was lovely and helpful amazing…
John was lovely and helpful amazing service don’t loose these shops so much easier than calling on the phone
2 July 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Hello there, it’s great to hear John made everything easy and created such a pleasant in‑store experience. – Three Social Media Team
Helpful staff, no pressure.
Lydia at the Canterbury branch was so helpful and went out of her way to assist me in finding the right phone without any pressure.
The missing star is for how long we had to wait to be seen as there were only two members of staff on shift. It was however, overall a very positive experience.
16 June 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Hi Sarah, thank you for the 4⭐ rating. We’re glad to hear Lydia at the Canterbury branch provided excellent support. We’ll continue improving to serve you even better next time. -Neha
Jon is a star.
I have been so relieved that Jon was in the shop today because this absolutely brilliant person has sorted out all the problems that I have obtained at 3.
Thank goodness you have an experienced person that knows absolutely everything about phones.
12 June 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Delia, thank you so much for sharing this. It’s wonderful to hear that Jon’s service and guidance made such a positive impact on your visit. 🌺 -Neha
Declan was a great help when it came to…
Declan was a great help when it came to renewing my SIM and handset.
11 June 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Hey Lee, that's brilliant! We're super happy to hear that Declan gave you all the support you needed. Thank you for the amazing 5 ⭐ review! -Prabhjeet
I had a lot of help and advice from Mr…
I had a lot of help and advice from Mr Declan.He is friendly, approachable and a very polite and helpful gentleman.
11 June 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Hey Sinan, thank you for sharing this amazing 5⭐ review! We’re thrilled Mr Declan gave you such a fantastic experience. Hope you have a wonderful day. -Neha
New phone instore
Came into store with an old phone that no longer works, and got a great deal as a 10 year long three customer. Brand new phone on the same day! Lydia, Alex and James were all really friendly and collectively made my experience 10x better!
7 June 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Boom 💥 Ella. Wonderful to know Lydia, Alex and James delivered such expert support, guiding you from an old device to a new phone while creating a standout experience 💫 -Arvind
The Canterbury store was busy but Alex…
The Canterbury store was busy but Alex took the time to explain everything to me and save me money on my bill. I couldn't asked for more
23 May 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Wow, Peter! It’s wonderful to hear that Alex made everything effortless and ensured such a smooth experience 😊 -Neha
John is amazing
John is amazing! We have been going into the store to sort phone things out for years and he is always so helpful. Absolutely brilliant. Thank you!
18 May 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Amanda, we’re glad to hear that John provided a positive experience and was able to assist you. Your feedback means a lot to us. -Afaq
Very helpful and patient
Very helpful, patient and attentive.
Alex was polite, friendly and informative
20 May 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Creating positive experiences through attentive and friendly service is what we’re proud of every day, and Alex made that happen seamlessly. Thank you, Joe, for sharing your experience with us! -Samad
Went into 3 to renew my contract after…
Went into 3 to renew my contract after a few years and spoke to Jon there. He was so helpful and knowledgeable and talked me through everything. I feel pretty clueless about data and phone contracts so he was very patient and insightful. Made it all very easy thankfully.
15 May 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
That's fantastic natalie 🥰we really appreciate you taking the time to leave this review. It’s wonderful to hear how patient and helpful Jon was during your visit. Your kind words will mean a lot to him 💛 -Ayesha
Alexandra was extremely patient with…
Alexandra was extremely patient with two elderly people and very helpful.
19 May 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Hey Sandra! 😊 Thanks for your kind words, we’re so glad Alexandra could help and make things easier for you. Have a great day ahead! 🌟 -Samad
Smooth transfer of old SIM-only contract
I wanted a new SIM-only contract to replace my old one with Vodafone which had only allowed me 2GB of data per month. I now have 100GB for roughly the same cost. The manager in the Three shop in Canterbury was friendly, informative and efficient, and the transfer to Three was very smooth.
14 May 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
David, we really appreciate your thoughtful feedback. It’s great to hear the manager made your switch so smooth and informative. We’re delighted you’re enjoying your new plan and value. -Manavata
Lydia at Canterbury three store was…
Lydia at Canterbury three store was amazingly helpful great customer service made everything simple and stress-free would highly recommend!
5*.
17 February 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Boom 💥 Steven, it’s stellar to hear that Lydia at our Canterbury branch was such a star. We’re stoked she made everything a breeze for you. Thanks for the recommendation 🚀 -Arvind
Friendly and helpful
Wanted a new phone but wasn't sure which lydia was really helpful and knowledgeable she didn't rush through and explained all my options very happy.
15 April 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Hi Laura, it’s great to hear that Lydia took the time to talk you through everything and help you find the right phone. Thanks for this amazing 5 ⭐ review. -Prabhjeet
3 Canterbury
Lovely young man declan was so helpful.
He was very understanding because l am not very good with technology
So thank you.
13 April 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Thank you for taking the time to share this, Pauline. We’re so glad to hear that Declan offered such thoughtful support and made everything easier for you. -Afaq
Great help from Declan
Great help from Declan, many thanks. Problems resolved with a smile.
12 April 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Thanks for sharing your feedback, Charles. We’re delighted Declan could resolve everything for you with such great service. -Shivam
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