Rahat was fantastic in helping us understand the various packages, and was also very helpful in providing clarity to our various queries. She was kind, warm and made the whole experience feel like as... See more
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I was served by Stacy, and I must say she was extremely efficient, helpful, and had excellent people skills. She arranged my new contract within just 10 minutes, which was a much better experience th... See more
Company replied
Rahat at the Cambridge branch was incredibly helpful in advising how to diagnose the issue with my child's phone today. They then helped pick the most appropriate contract and were incredibly patient... See more
Company replied
Rahat found is a fabulous contract deal, meeting all of our needs. She helped us with a phone problem too. She couldn't have been nicer and was very professional too.
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Company details
About Three UK - 3Store Cambridge (Grd Arcade)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
16 Grand Arcade, CB2 3BJ, Cambridge, Midlands, United Kingdom
- 01223305681
4.9
Excellent
179 reviews
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The gentleman was amazing
The gentleman was amazing, very well informed and a delight to deal with
20 October 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi Nicholas, thank you for your review; it's wonderful to know the knowledge and care demonstrated made the interaction such a positive one. — Three Social Media Team
Stacey was fast and charming ....made…
Stacey was fast and charming ....made everything so easy
15 October 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
What a sweet 5⭐ rating, Kate! We’re heartened to know this has been your experience with Stacey. Wishing you a bright and joyful day ahead! 🌸 -Three Social Media team
Excellent experience at this store
Rahat found is a fabulous contract deal, meeting all of our needs. She helped us with a phone problem too. She couldn't have been nicer and was very professional too.
7 October 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hello Lawrence, it's great to know Rahat helped get everything sorted and made things easy for you. Thank you for your 5⭐ review. - Three Social Media Team
Stacy was very friendly and helpful as…
Stacy was very friendly and helpful as I was quite nervous navigating this change as an international student! Thank you for your care!
7 October 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi Bavan, thanks for sharing your experience. We're so pleased to hear Stacy helped make the process feel more comfortable and supported you with such care during an important change.— Three Social Media Team
Absolutely fantastic experience with…
Absolutely fantastic experience with Michal! He was friendly, professional, reliable and really helpful throughout. Everything was handled smoothly and with great attention to detail. Excellent service from start to finish — I couldn’t be happier. Highly recommend Michal to anyone! 😊
5 October 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Oh wow, Micheala! Thank you for sharing your thoughts. We’re so glad Michal could guide you along the way, and here’s to many more smiling moments together! 💗 — Three Social Media Team
The young man who served me was super…
The young man who served me was super kind, smart and efficient. He talked through everything really clearly and helped me sort up the most quick and cost effective phone upgrade for my wife. Thank you!
2 October 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi Gen, you've just made our day. It's wonderful to hear the support you received was so friendly, knowledgeable and efficient, helping you find the right phone upgrade for your wife with complete ease. Thanks for sharing such lovely feedback.
Three Social Media Team
Loved my experience at three with GUI…
Loved my experience at three with GUI super friendly guy,excellent service and I got a better deal than I was expecting..
Very smooth service,much appreciated
2 October 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi Florence, thank you for sharing your experience. We're delighted to hear GUI made your visit such a positive one and helped you find an option that exceeded your expectations.— Three Social Media Team
Rahat was fantastic in helping us…
Rahat was fantastic in helping us understand the various packages, and was also very helpful in providing clarity to our various queries. She was kind, warm and made the whole experience feel like as if we're speaking with someone from back home
1 October 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hello Zain, we're pleased to hear Rahat helped you explore the available options and made the whole process easy. Thank you for your 5⭐ review. - Three Social Media Team
Shihab is a great sales assistant
Shihab is a great sales assistant! Thanks for the best experience.
30 September 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hey Mariam, thank you for your glowing review. It's wonderful to hear Shihab provided such excellent support. Wishing you a fantastic day. 😊 - Three Social Media Team
stacy in cambridge store has been very…
stacy in cambridge store has been very very helpful! She took her time to explain things to me, she was very patient and accommodating! Thank you so much
29 September 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi Kristeanne, thanks for taking the time to share this! It's wonderful to hear that Stacy provided such a brilliant, patient experience at our Cambridge store. 🥰 - Three Social Mediua Team
Hao good customer service and very…
Hao good customer service and very friendly and helpful very polite.Thanks.
29 September 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi Nirmalarajan, thank you for sharing your kind words. We're glad the support you received made such a positive impression. 😇 - Three Social Media Team
I had a problem with my current SIM…
I had a problem with my current SIM card from another provider, and unfortunately, despite trying to resolve it, my phone had not been working properly for several days. Following a recommendation, I decided to visit the Three store in Cambridge Grand Arcade — and I’m so glad I did !
From the very first moment, I was extremely impressed with the service. I was assisted by Michal, who was friendly, patient and genuinely helpful. He took the time to listen carefully to my problem, understood exactly what was happening and managed to sort everything out for me. He also gave me some very useful information and advice.
The whole experience was excellent, and Michal’s professional and helpful approach made such a positive impression on me that I decided I would be happy to become a Three customer.
My current contract with my existing provider is coming to an end soon, and after speaking with Michal, I will definitely be choosing Three — not only for my mobile SIM, but also for my home internet.
Thank you, Michal, for your excellent customer service and for making what had been a very frustrating situation so easy and stress-free! You are a real credit to Three. ⭐⭐⭐⭐⭐
29 September 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hello Rima, we're pleased to hear Michal at our Cambridge Grand Arcade store was able to help and make things easier to understand. Thank you for your 5⭐ review. - Three Social Media Team
Exceptional service
Exceptional service. Was wowed by Cliff and his service was top notch
28 September 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi Ekwenye, thank you for sharing this amazing 5⭐ review. It's lovely to see Cliff recognised for delivering an experience that left such a lasting impression.
Three Social Media Team
The customer service approach from the…
The customer service approach from the staff (Cliff) was incredible.
He is very knowledgeable and took me through every bit thing I needed to know.
Very friendly and helpful
I believe he’s an expert in what he does.
28 September 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi, Felix. We're delighted to hear Claudia took the time to patiently go through all your questions and explain everything clearly, making sure your concerns were fully resolved. 😇 - Three Social Media Team
New wifi and a sim
Went into Three today and Rahat helped me sort out my Wi-Fi and get a new SIM. They were really friendly, honest and helpful, and made everything so easy for me. Really happy with the service and definitely appreciate all their help. Thank you Rahat!
25 September 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi Josh, thank you for sharing this amazing 5⭐ review. It's wonderful to hear Rahat helped get everything sorted and made the whole experience straightforward.
Three Social Media Team
Helpful service
Gui was very helpful, helped us with our queries throughout our interactions
17 September 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi Kate, we're pleased to hear Gui made such a positive impact during your interactions with us. Feedback like yours is always appreciated.
Three Social Media Team
Got a UK sim card
Got a UK sim card - super quick and friendly help from Rahat (though I was unfairly judged for my signature - can’t complain otherwise)
24 September 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Thank you for sharing your experience! It's wonderful to know that Rahat was professional and helpful throughout the process. 🌟 — Three Social Media Team
Shihab was very good and helped me get…
Shihab was very good and helped me get the best experience
23 September 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Thank you for the fantastic review, Atul! 🌟 We are thrilled to hear that Shihab took such great care of you and ensured a seamless visit. ✨ – Three Social Media Team
How gui was extremely helpful
23 September 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi Helena, we're delighted to receive your 5 ⭐ review. It's wonderful to see Gui recognised for the support that earned such strong praise. — Three Social Media Team
Michal was very friendly
Michal was very friendly， conversational，and helpful. He is very knowledgable and did a great job.
22 September 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Thanks a ton for your review, Anne! 🎉 Michal really nailed it, and we look forward to serving you again. ☺️ — Three Social Media Team
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