Lovely experience in store today, Daniel was so helpful helping me set up my sim contract and helped guide me setting up my new WhatsApp account and sorted out case and screen protector for my iPhone.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic helpful staff. Understood our request, sorted it out with no hassle. Dawn is a real asset to your Banbury Branch.
Company replied
Dawn was amazing, extremely helpful and understanding. She explained ever to us perfectly and set out our options
Company replied
Came into store to upgrade my phone, Dawn was above and beyond. Sorted out my contract and sorted my data transfer for me but also showed me how to she was doing it, so I would know to do it myself in... See more
Company replied
Company details
About Three UK - 3Store Banbury
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 43 Castle Quay, OX16 5UW, Banbury, South, United Kingdom
- 01295278181
4.8
Excellent
62 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dawn was amazing
Dawn was amazing, extremely helpful and understanding. She explained ever to us perfectly and set out our options
5 August 2026
Unprompted review
Reply from Three UK - 3Store Banbury
Hi there, thanks for your brilliant review. We’re glad to know that Dawn delivered outstanding support and helped you understand all your choices with ease.
— Three Social Media Team
Dawn has been FANTASTIC
Dawn has been FANTASTIC! My Mum’s phone had died and she was able to restore everything to the new phone with great patience. She explained everything so a 91 year old could understand. Thank you.
4 August 2026
Unprompted review
Reply from Three UK - 3Store Banbury
Thank you for your kind words, Louise. We’re so glad Dawn was able to support your mum and make the transition to the new device smooth and easy. ✨ – Three Social Media Team
Lovely experience in store today
Lovely experience in store today, Daniel was so helpful helping me set up my sim contract and helped guide me setting up my new WhatsApp account and sorted out case and screen protector for my iPhone. 100.% recommend the Banbury store
3 August 2026
Unprompted review
Reply from Three UK - 3Store Banbury
Thank you so much for sharing this! Daniel is top-notch in his work, and we are so happy to know his clear guidance made a difference with your new WhatsApp and iPhone accessories. Thanks for loving our Banbury store! 🥰 — Three Social Media Team
Fantastic helpful staff
Fantastic helpful staff. Understood our request, sorted it out with no hassle. Dawn is a real asset to your Banbury Branch.
2 August 2026
Unprompted review
Reply from Three UK - 3Store Banbury
Hi Paula, thank you for sharing your experience with us. We are absolutely delighted to hear about the excellent support our team provided, as making things simple and hassle-free is exactly what we aim for. — Three Social Media Team
Awesome service and great customer…
Awesome service and great customer service
1 August 2026
Unprompted review
Reply from Three UK - 3Store Banbury
We’re so glad you felt supported and well cared for by us. It’s wonderful knowing our service met your expectations. Wishing you a lovely day, Kelly! 🤗 -Three Social Media team
Lovely experience!
Lovely experience!! Daniel and Dawn were extremely helpful and friendly and answered all our questions. Very satisfied!
1 August 2026
Unprompted review
Reply from Three UK - 3Store Banbury
Hey Lisa, we’re so glad to hear Daniel and Dawn were able to help and provide you with such great support. Thank you for sharing your lovely feedback 😊
Three Social Media Team
Staff are sooooo helpful
Staff are sooooo helpful. Even though I had some teething problems, they sorted it. Thoroughly recommend.
24 July 2026
Unprompted review
Reply from Three UK - 3Store Banbury
Hi Hedge, we’re really pleased to hear our staff were able to help you out, even with those early teething problems. Thanks so much for your kind words. 😊
-Three Social Media Team.
And is always super helpful!
And is always super helpful, always willing to listen and help, and Dale is good too!
23 July 2026
Unprompted review
Reply from Three UK - 3Store Banbury
Hey Rennie! 🌷 We’re thrilled to know And & Dale made your day special. Thank you for sharing such uplifting feedback! 💫☺️ — Three Social Media Team
Daniel and dawn always such a pleasure…
Daniel and dawn always such a pleasure and always so helpful with my many questions and needs and always make sure I get the help I need and are so welcoming while doing so :)
17 July 2026
Unprompted review
Reply from Three UK - 3Store Banbury
Hey Miles, we’re delighted to hear that Daniel and Dawn consistently provide the support you need and make every visit a positive experience. Thank you so much for your kind words 😊
-Three Social Media Team.
Came into store to upgrade my phone
Came into store to upgrade my phone, Dawn was above and beyond. Sorted out my contract and sorted my data transfer for me but also showed me how to she was doing it, so I would know to do it myself in the future if I ever need to. Highly recommend Three
12 July 2026
Unprompted review
Reply from Three UK - 3Store Banbury
Hi Nathan. Thank you for taking the time to share your experience with us. We are absolutely thrilled to hear that Dawn took such great care of you during your upgrade, especially by guiding you through the transfer process, so you feel confident doing it yourself next time.— Three Social Media Team
Great customer service from Dawn
Great customer service from Dawn. Sorted upgrade with no issues
11 July 2026
Unprompted review
Reply from Three UK - 3Store Banbury
Hi Pete, thanks for the amazing 5⭐ review. We’re glad to know that Dawn offered clear guidance and handled your upgrade effortlessly.
— Three Social Media Team
Fantastic experience Dawn had has…
Fantastic experience Dawn had has helped with all my families phones and sims, she knew what I was wanting and helped me get the phone I needed.
11 July 2026
Unprompted review
Reply from Three UK - 3Store Banbury
Hi Hollie, this is brilliant to hear! We are so glad that Dawn looked after you and your family so well, sharing her expertise to ensure everyone got the perfect device and setup. Thank you for sharing your experience.— Three Social Media Team
Reply from Three UK - 3Store Banbury
Aw, we’re so glad our team gave you the best support, Joy! Big thanks from our side. 😄 -Kashish
Excellent helpful team who are friendly…
Excellent helpful team who are friendly and always take time to sort out any issues I have with my phones/ contract
22 June 2026
Unprompted review
Reply from Three UK - 3Store Banbury
Hi Nigel 💗
This is wonderful to hear! We’re super happy our friendly team always takes the time to help you out and keep everything running smoothly, thanks for sharing your experience ⭐ -Ayesha
Outstanding customer service
I visited this store as I needed help transferring my data from one phone to another, Dale, Dawn & Daniel were all very friendly & the customer service was excellent, they went above & beyond & I am very grateful for their help.
I would 100% recommend if you need help as they are very knowledgeable.
Thank you !
20 June 2026
Unprompted review
Reply from Three UK - 3Store Banbury
Hi Sue, thank you for sharing this. It’s wonderful to hear Dale, Dawn and Daniel guided you so well and made the whole data move feel easy. -Suhaas
We had really great service
We had really great service at the Three store in Banbury today. We needed to update my 89 year old dad’s phone and Andi and Dale were really friendly, listened to what we wanted and did everything to help us update his plan and phone. They transferred all the information from the old phone and set up the new plan for us too. We were very grateful for their help and would recommend the store 100%
17 June 2026
Unprompted review
Reply from Three UK - 3Store Banbury
Hey Jason, thank you for sharing your experience. It’s great to hear the Banbury team, especially Andi and Dale, provided such attentive support while helping update your dad’s phone and plan. We truly appreciate your recommendation and are glad everything went smoothly during your visit.
-Three Social Media Team.
I've just changed my phone and Dale has…
I've just changed my phone and Dale has been extremely patient and sorted out my new phone and has been very pleasant and helpful. All the staff are always pleasant and helpful. I have great confidence in them.
16 June 2026
Unprompted review
Reply from Three UK - 3Store Banbury
Hi Avril, we are delighted to hear about your positive experience. It is great to know that Dale provided such superb guidance and ensured everything was completely up and running for you during your upgrade. -Shivam
Dawn was fantastic
Dawn was fantastic, needed an up to date phone at a reasonable price and Dawn sorted it for us.
16 June 2026
Unprompted review
Reply from Three UK - 3Store Banbury
Hi Martin, we are delighted to hear about your wonderful experience. It is great to know that Dawn provided such excellent support to find the right device at a good rate for you. -Shivam
Great customer support
Great customer support,
Helpful, clear, precise, very supportive.
27 May 2026
Unprompted review
Reply from Three UK - 3Store Banbury
Hi Adam! We absolutely love hearing this. We’re really glad our team has given you such excellent support throughout. We hope you have a wonderful day! 😊 -Neha
Reply from Three UK - 3Store Banbury
Hello Alex, thank you for your 5⭐ review! It’s wonderful to hear such kind feedback. -Neha
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.