Third Space London Reviews 

1,322
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 524 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff as friendly, professional, and highly trained, contributing to a welcoming atmosphere. The facilities are frequently praised for being luxurious, impeccably clean, and top-notch, featuring excellent equipment, diverse classes, and appealing spa and recovery areas. However, some people mentioned issues with overcrowding during peak times, impacting their ability to fully utilize the amenities. Additionally, a few reviewers were dissatisfied with declining service standards and the lack of compensation for facility closures due to maintenance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Facilities

Consumers find facilities to be positive, with many reviewers describing them as spacious, top-notch, clean,... See more

Quality

Users describe positive interactions with quality, consistently praising the high standard of facilities,... See more

Location

Reviewers mention positive feedback about location, often highlighting the convenience and quality of various... See more

User experience

Clients share positive opinions on user experience, highlighting the exceptional classes, equipment, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Third Space Richmond - Great club with fantastic facilities, staff are really well trained give you great guidance on use of equipment. Classes are always well organised and instructors are really m... See more

Rated 5 out of 5 stars

Very good gym. Gym floor has lot of space, natural light and very decent equipment. Level of busyness in mornings is just right - not empty, not crowded. Hope they keep it that way! Reformer Pi... See more

Rated 5 out of 5 stars

Variety of all possible classes (including reformer Pilates) in very convenient times. Incredibly clean and stylish. That’s what premium fitness experience should feel like. Can get a little busy in p... See more

Rated 5 out of 5 stars

This is an amazing club. High quality and varied classes with really motivating instructors. All the staff are friendly who work there. The cleanliness surpasses any gym I’ve been to before. Th... See more


Company details

  1. Fitness and Nutrition Service

Written by the company

London’s luxury health clubs; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 24% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(1,322)

522 reviews in the last 12 months

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Rated 5 out of 5 stars

I absolutely love being a member of…

I absolutely love being a member of Third Space Battersea. Lucy Curtis's Pulse classes are exceptional and have transformed my fitness. And Brendan Crawford's Method class is my weekly non negotiable! The reception team are always so welcoming, it's a pleasure to go to the gym.

27 February 2026
Unprompted review
Rated 1 out of 5 stars

Expensive rude staff not enough…

Expensive rude staff not enough machines, paying full price when the spa and stuff are not working. They will put the prices down no one pays it’s all cooperate who get discounts.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

LOVE!

I love going to Third Space. I’ve been a member of the Richmond location for over a year and I find the experience to be unmatched. I usually stick to classes and the variety Third Space offers is so great. I get to do pilates, lift weights, practice meditation or cycle whenever I want. I also feel that with workout classes cost these days, I’m saving money. I will say some classes get booked REALLY fast so I need to plan some workouts a couple of days in advance if I want to get in (though most times I’m able to get in from the waitlist). The instructors are also incredible and know what they preach. In general the facilities are gorgeous, the staff is nice and helpful, I love the recovery equipment and so impressed by the yoga and pilates studios and the spa area.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend! Really well equipped gym and amazing to have a swimming pool in the heart of Soho! The staff at Soho have nurtured a really friendly and welcoming community feel, which is so unique in a city as big as London and really differentiates this club from others in the area. Favourite classes are vinyasa yoga with Oceana and Echo - both incredible teachers. ‘Lift’ (great, weights-only HIIT class) with Liv is also a favourite! Really useful to have food and fresh protein shakes on site too, and the staff running the bar are fab!! (Shout out to Tane, Tori, Mercedes, Holly and Kat!)

27 February 2026
Unprompted review
Rated 5 out of 5 stars

I can’t praise the Richmond Third Space…

I can’t praise the Richmond Third Space highly enough! The mix of classes means I can get both a great work out with exceptional trainers, but also focus on mindfulness through some gentle yin yoga or a sound bath. Throw in a lovely spa area and you have all you need to feel great.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Love Third Space!

Clean, luxurious, excellent gym with so many classes to choose. Class instructors are excellent, facilities are top-notch. Lots of locations around town!

23 February 2026
Unprompted review
Rated 5 out of 5 stars

A gym that’s worth every penny

A gym that’s worth every penny
everyone e goes on about how third space is so pricey etc but it’s not for what you get. Clean immaculate spaces. Amazing classes. Relaxation and recovery. All in one place. State of the art everything. It’s my piece of heaven.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Definitely worth the money you pay

Definitely worth the money you pay, I come 4-5 times a week and the staff are always super friendly, equipment is great, sense of community is incredible. Also like a cheeky snack sometimes from Natural Fitness, a great way to level up your fitness journey.

22 February 2026
Unprompted review
Rated 5 out of 5 stars

Best Gym by far

I've been going to the Third Space Canary Wharf and Wood Wharf for over a year now. It's by far the best gym l've ever been too and couldn't be happier about it. I always have a good experience being there and most importantly l've never been so consistent going to classes and gym. I'm always looking forward to be there no matter how early the classes I booked are, and that says a lot.. I genuinely have nothing negative to say, I really love it! My favourite Pilates instructors are Amanda Khouv-Lim, Fallon Stocker, and Anna Britton! I look better than ever before and I’m looking forward for this new year at the Third Space!

22 February 2026
Unprompted review
Rated 5 out of 5 stars

Third space soho is a amazing club gym…

Third space soho is a amazing club gym , the facilities are amazing the team are so well engaged and knowledgeable, this is a amazing gym to join and good value with classes and PT to suit all members needs

19 February 2026
Unprompted review
Rated 5 out of 5 stars

First Rate Equipment, Even Better Team

The equipment is first rate at Third Space Soho, especially since the new machines were fitted on the ground floor. The highlight for me it the Third Space team, they are welcoming from the moment you walk through the door.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional facilities

Exceptional facilities, welcoming staff, and wide variety of classes.

Sally is our favourite coach - unbelievably professional.

This place is life changing!

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Friendly team

Friendly team. Good atmosphere and good swimming pool facilities. Has sauna/steam and usual gym equipment. Smaller than some but that helps with the friendly personal atmosphere. I use it regularly as a result.

18 February 2026
Unprompted review
Rated 1 out of 5 stars

I had repeated unauthorised and unlawful charges from Third Space Canary Wharf.

I had repeated unauthorised and unlawful charges from Third Space Canary Wharf.

They continued charging me for private training sessions two months after they had ended and increased the amount from the agreed £240 to £585 per month without consent. My cancellation requests were ignored, and charges continued despite clear notice.

I had to recover the payment through my bank. Now they are threatening debt collectors instead of resolving their own billing mistakes.

Extremely poor and unfair business practices.

2 February 2026
Unprompted review
Rated 1 out of 5 stars

£250 a Month for This? Completely Unacceptable

This has been the worst gym experience I’ve had in London, especially at this price point.

For months there have been hygiene issues, including persistent strong body odour in the training areas. That alone is unacceptable for a club charging around £250 per month.

The final incident happened during my last visit on Friday, when I found actual human shit left in the shower area. I have photographic evidence. That was the breaking point. No one paying this kind of money should ever encounter something like that.

What makes it worse is how cancellation has been handled. I requested to terminate my membership immediately, yet emails go unanswered and there is no urgency shown despite the seriousness of the issue. For a “premium” brand, the response has been as poor as the hygiene.

I have trained at Equinox as well, at a similar price point, and the difference in cleanliness, environment and overall quality is significant. If you are considering spending this amount in London, you are far better off going there.

After what I experienced, I will not be returning

13 February 2026
Unprompted review
Rated 1 out of 5 stars

When Loyalty Isn’t Matched by Respect

After more than a decade working here, this place was more than just a job, it was home. I gave over 10 years of my professional life, built a fantastic community, and truly believed in what we were doing.
The way my time ended was incredibly disappointing and has made it difficult to return or even view the organisation in the same light. When you invest that much of yourself somewhere, you hope your departure will be handled with respect and integrity.
As my one-year anniversary since leaving approaches, it’s clear how much the experience impacted me. I don’t regret the years of hard work, but I do regret how it concluded.
I hope that in the future, I will be able to return to a place I once called home, with fonder memories and a warmer heart.

15 February 2026
Unprompted review

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