While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

My domain names were pending. 11 days to answer a support ticket. I thought they died. No one answers the phone. No one answers the tickets. No one answers the chats. Do yourself a favor.... See more

Rated 3 out of 5 stars

Setup email with them, it always went to people's spam folders. After going back and forth with support, I transferred email service to interserver, have never had a problem since.

Rated 5 out of 5 stars

My aim is to be free of the big tech. And if I could de-google the phone I would. So, trying to find an email/calendering service has been a challenge. I tried Tutanota and Protonmail but without IMAP... See more

Rated 5 out of 5 stars

I would just like to write a review about Thexyz spam filters. They are best I have come across when it comes to email. Another useful feature is the spam filtering is highly customizable. I a... See more

Company details


Contact info

3.4

Average

TrustScore 3.5 out of 5

33 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(33)

9 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thexyz is a good product

Thexyz is a good product that has allowed me to protect my emails from any attempt to steal information, has a user-friendly interface that adapts perfectly to my needs being fast, allowing me to write and send my emails immediately and safely.

24 May 2020
Unprompted review
Rated 1 out of 5 stars

Tags everything as spam

TheXYZ has written the most efficient spam filter in existence: simply tag everything as spam and let the customer sort it out. My whitelist now includes ebay, Amazon, PayPal, UPS, USPS, WA.Gov, Etsy and a host of other major players, because otherwise TheXYZ will send them to your spam folder. Legitimate email from some of the biggest businesses on the web, yet somehow they tag them as spam.
Complaining to support is futile, they don't seem to see anything wrong with forcing every, single, customer to whitelist every, single, business on the web.
Okay, it's not a bug - it's a feature! So I'm writing this review to let prospective customers know about this wonderful feature.

UPDATE: The responder is correct, TheXYZ does not "delete" mail incorrectly tagged as spam - they send it to your spam folder. I've updated the review appropriately.

They also did tell me how to use the whitelist - something I already knew. My problem is that I have to do so in the first place. I do not believe their expectations are reasonable.

They also told me that I had to manually parse the email header in order to determine whether the mail had been sent from a subdomain as their whitelist does not recognize subdomains. I do not believe that this is reasonable either.

FUNNY: When I first posted this review, I sent them a link. Their first action was to try to convince TrustPilot that I wasn't a user. Then they tried to claim that my review used insulting language.

If they find accurate descriptions of their service insulting, they might try fixing their bugs instead of suppressing reviews.

8 May 2020
Unprompted review
Thexyz logo

Reply from Thexyz

Hi Howard, I can see that we advised you on how to address this issue and you have chosen not to follow our recommendations.

What you mention in this review is also not true, we will never delete spam email.

As we mentioned to you, spam rules are complex and configurable. It is up to you to choose the settings that best suit your needs.

Please let us know if you need our assistance and we'll be happy to help out here.

Rated 5 out of 5 stars

Thexyz review

My experience with Thexyz has been for the most part top notch. For the quality of service and prices to match, within this industry they are unparalleled. When it comes to web hosting and data networking trust me, Perry Toone is your man. From A to XYZ.

25 February 2020
Unprompted review
Rated 4 out of 5 stars

Great product, easy, simple and secure

I've also been using Thexyz for my personal mail for years. Some of the other email services you can use like Gmail, G Suite have nice looking web clients with some nice features, but Thexyz is the only mail service I've used where I trust that they're doing all they can to make sure the right mail gets to the right place promptly and dealing with the spam and other problem emails better than anyone else. I used to have some accounts that became unusable because of the amount of spam they received. I moved them to use Thexyz and hey presto, they're perfectly usable again.

Absolutely recommended!

19 December 2019
Unprompted review
Rated 5 out of 5 stars

Thexyz is a premium email service with…

Thexyz is a premium email service with exceptional service, features and reliability. While the paid version has far more features than the free service, it is worth every penny if you value your email.

6 May 2019
Unprompted review
Rated 5 out of 5 stars

Thexyz has been my primary email…

Thexyz has been my primary email account for over 2 years. I made the switch from Gmail after my "free" account was compromised. Google locked me out and there was no recourse. Is Thexyz as flashy as Gmail? Probably not, but it is very configurable (spam, aliases, etc). I also know that my emails are not being scanned for targeted advertisements unlike the big guys. After 10 years, I have come to trust Thexyz with my private information and know that my account is secured.

5 May 2019
Unprompted review
Rated 5 out of 5 stars

Take control of your email

Overall, I’m very happy with Thexyz. A paid email service isn’t for everyone, but if you really want to own and take control of your email, then you should give Thexyz a look.

I have been moving away from a mix of Gmail and web host email offerings, and for what I was looking for, their premium webmail plan is perfect for me. I get to use my own domain and create as many email aliases as I want.

Every mailing list and company gets its own unique email address alias, I also set up a throwaway alias every month. When one of these aliases is sold on, taken in a data breach or otherwise misused, I can immediately shut it down.

Even those clever companies that block Mailinator addresses can’t do anything against this.

The web interface is good, it has a few visual flourishes, but it’s nothing to get excited about.

Support has been helpful, I’ve had a few queries and suggestions and they have all been well answered and in a reasonable amount of time.

And I haven’t even explored their other services yet, there’s Cloud Drive (something like Dropbox or Google Drive), Notes and Calendar.

29 November 2018
Unprompted review
Rated 5 out of 5 stars

Absolutely recommended!

I've also been using Thexyz for my personal mail for years. Some of the other email services you can use like Gmail, G Suite have nice looking web clients with some nice features (and they're free!), but Thexyz is the only mail service I've used where I trust that they're doing all they can to make sure the right mail gets to the right place promptly and dealing with the spam and other problem emails better than anyone else. I used to have some accounts that became unusable because of the amount of spam they received. I moved them to use Thexyz and hey presto, they're perfectly usable again. Absolutely recommended!

26 August 2018
Unprompted review
Rated 5 out of 5 stars

I was having so many problems with Google

I was having so many problems with Gmail for business and was amazed at how fast and reliable and non google service can be. I used to wait ages for mail to arrive and now my email is blazing fast!

21 July 2018
Unprompted review
Rated 5 out of 5 stars

Excellent and easy to use email service…

Excellent and easy to use email service that keeps getting better. I really like how there are no advertisements taking over the screen and recent developments have really helped increase the speed of the web application.

2 March 2018
Unprompted review
Rated 5 out of 5 stars

Private and ad free email

I find that the biggest problem with most email providers is the spam filtering. Until I started using Thexyz which seems to have excellent spam filtering. I can honestly say that I do not get any spam now. May be one or two a week at most but then I can easily block them with a simple click of a button. I like that there are no ads and seems like a very private service.

20 October 2017
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look