The Wood Look Reviews 

721
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Very pleased with the Edinburgh watch. I collect watches and this one with the red face and wooden strap is so different from the others. Original and well presented. The engraving on the back w... See more

Rated 5 out of 5 stars

The ordering process & delivery was very efficient. The watch looks amazing in a beautiful presentation box! I ordered the Edinburgh watch for my husband, who has a love of watches & woodwork. So the... See more

Rated 5 out of 5 stars

Absolutely Excellent service, Beautiful good quality watch, and lovely engraving on the back, at no extra cost, plus presented in a well made wooden box, all in all a perfect 30th birthday present... See more

Rated 4 out of 5 stars

Loved the new 'sydney' watch recently received! It arrived to include a segment tool, helpful if required later down the track. Was also pleased the company planted a tree on my behalf for the wellb... See more

Company replied

Company details

  1. Watch Manufacturer

Written by the company

We’re The Wood Look, a small family business in Stourbridge run by James and Sam. Since 2017 we’ve been engraving personalised wooden watches and bracelets, in walnut, oak, ebony, sandalwood and olive wood. Engraving is free on our quartz watches, and you’ll always see a preview before we engrave anything. We offer free UK delivery, accept returns even on engraved watches, and plant a tree for every order. Thanks for taking the time to leave us a review, we read every one.


Contact info

4.8

Excellent

TrustScore 5 out of 5

721 reviews

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Replied to 66% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(721)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

I had a watch with engraving bought for me as a present.
The watch required mending and all of the necessary parts were sent out immediately.
Fantastic customer service!
And I love my watch!

3 June 2024
Unprompted review
Rated 5 out of 5 stars

Lovely item

Lovely item, my partner was thrilled with the wooden watch . Questions I had were answered promptly by email, a fantastic item and service, I will ordering again. Thankyou

2 May 2024
Rated 5 out of 5 stars

Watch arrived a few days after…

Watch arrived a few days after ordering. Comes in a nice box with the tools to change the strap size. Very easy to do and looks like a good quality watch. Very pleased with it and yhe process will definitely be using again.

2 May 2024
Rated 5 out of 5 stars

What an impressive watch!

Read all the reviews to find the best wooden watch for a special 70th birthday present and I wasn't disappointed the watch was beautifully made.
My friend loved it.

2 May 2024
Rated 5 out of 5 stars

Very happy customer

Looks more expensive than it actually is. The watch is just so lovely and stylish. It has a nice feel and nice weight to it. Was packaged beautifully and made a fabulous gift for my husband. I’m really pleased with the service and product received. Thank you

22 April 2024
Rated 5 out of 5 stars

Perfect

Just what l wanted for a new home present, the coasters were ideal, well made, and lovely writing. Would buy from here again

16 April 2024
Rated 5 out of 5 stars

walnut wood watch for my fiancé!

Bought a walnut wood watch for my fiancés birthday… he absolutely loves it and showed it off to every person he could at his party ♥️
Exactly as described, quick shipping, very well packaged and presented!

15 April 2024
Rated 1 out of 5 stars

I ordered a kinetic watch for my…

I ordered a kinetic watch for my partner for his birthday, it arrived on time and looks fabulous. We both understand the nature of using a kinetic watch, though this watch is not keeping time throughout the day. When he enquired as to support to understand this or as for a replacement, we were told to send a video of the mistiming, this does not make sense ?! So we are now left with a fabulous looking watch in a box that does not work correctly and the a birthday present spoiled. will not be using your service again.
Updated as of 2/5/24 19:27
I'm sorry but a kinetic watch should NOT lose time while it is worn, as it should be kept wound while moving, this is the nature of a kinetic watch.
As for the re-sellable issue, one cannot be expected to wear a watch with the plastic cover still attached and the strap at wrong length!!!!!! When one purchases a product , you would think that it should be in perfect working condition. Very unhappy with this service, I will NOT be recommending this or any product to anyone. Really disappointed with the service and treatment on this. Especially when the company ethics on replanting trees etc was the reason why I chose this product and company....... # not impressed.

11 April 2024
The Wood Look logo

Reply from The Wood Look

Hi Tracey, thank you for taking the time to review us and I'm sorry you've not been entirely satisfied with the service / product. Upon checking our email discussion we advised that if the watch is not worn through the day it will lose time eventually and advised if it kept losing time when not worn then to get in touch with examples. This is normal for any kinetic watch and you then need to set the time. You advised that you wanted a watch you didn't need to set the time on and asked to return it. Which we accepted providing it was in resellable condition. Full returns procedure can be found here before ordering, we do like to make them as simple as possible: https://www.thewoodlookgifts.com/pages/return-and-refunds You didn't contact us after this time so I am assuming you had decided to keep the watch. If you are able to provide us more information about how it's losing time with some information about how long it's been worn I'm sure we can help you further just send us an email anytime and we will always help. Update: 08/05/24 - Thank you for getting back in touch so we could help you further, you have been refunded in full with no need to return the watch.

Rated 5 out of 5 stars

Quality product at fair price

Really speedy delivery and came with a fab kit to add/remove links. Communication was fab too. Couldn’t fault them.

21 March 2024
The Wood Look logo

Reply from The Wood Look

Hi Laura, thank you! Don't forget you have a years warranty, if anything goes wrong we're here to help.

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