The quality of the clothing is excellent, price is acceptable, order process easy to manoeuvre. The reason for 4 not 5 stars is the delivery company used. Everyone knows about EVRI - it is the worst.... See more
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Review summary
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Reviews shaping this summary
Quick response - quick delivery to Evri. The item fits well and is very soft and snuggly. Evri is not the most reliable of couriers - just after they sent a message to say they couldn’t deliver the... See more
As a VIP, I am lucky to receive 15% and free delivery on orders. When logged in, why can we not automatically receive this? All the codes I found on previous emails had expired and I had to wait for... See more
Bought the Peony handwash, hand cream and candle for a gift. I am told that they smell divine!, so hopefully just like the flowers, which are beautiful. I always like the quality of The White Co... See more
Company details
Written by the company
Official Site: Shop online at The White Company for impeccably stylish and beautifully designed clothing, homewares, gifts, candles and fragrance.
Contact info
United Kingdom
- www.thewhitecompany.com
4.2
Great
18K reviews
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Beautiful quality bedding
Beautiful quality bedding. Best of all I got it in the sale😍. Quick delivery. Very happy 😃
20 August 2026
Not received product yet but ordering…
Not received product yet but ordering was simple
20 August 2026
order processed quickly and delivery…
order processed quickly and delivery prompt. Thank you.
20 August 2026
Easy to order and very quick delivery…
Easy to order and very quick delivery Great service
19 August 2026
First-class in every way.
The White Company is a name which virtually guarantees excellent quality. The ordering from the W.C. was straightforward and led to swift delivery. For which, many thanks.
19 August 2026
May use AI-assist with repliesRead more
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Parcel one should have arrived latest…
Parcel one should have arrived latest Tues never. Came
Parcel 2 reordered by your staff ordered Tues , still awaiting delivery .
Was a gift for my granddaughter which was last Tues so feel very disappointed in your service
Evri have a bad,reputation for deliveries .
19 August 2026
Reply from The White Company
Hi Joan, thank you for taking the time to share your feedback. I am so sorry to hear about the significant delays with both your original and reordered parcels, especially as this was a gift for your granddaughter. I understand how incredibly disappointing and frustrating this situation must be. I have reached out directly via email to offer further support. Thanks, Bea
delivery issues again
19 August 2026
Reply from The White Company
Hi Susan, thank you for your review. We’re very sorry to hear about your delivery experience. We understand how frustrating this must be and sincerely apologise for the inconvenience caused. Your feedback is important to us, and we’re continually working with our delivery partners to improve our service and provide the experience our customers deserve. Thanks, Bea
Always exceptional service
Always exceptional service. Have been a happy customer for many years.
19 August 2026
Goods from The White Company
Order in hand straight away and you know it’s going to be quality. Always look forward to receiving it.
19 August 2026
Excellent website,easy to navigate and…
Excellent website,easy to navigate and order. Prompt and efficient delivery. Great quality products
19 August 2026
Very quick to order and delivery was…
Very quick to order and delivery was great with Royal Mail
19 August 2026
Placed an order online with The White…
UPDATE - REPLACEMENT ORDER MADE ON THURSDAY ( BECAUSE OF LOST ORDER REVIEW BELOW ) WAS SUPPOSED TO BE NEXT DAY DELIVERY, IT’S NOW SATURDAY AND HAS NOT ARRIVED
SORT OUT WHO YOU ARE USING FOR YOUR DELIVERIES THE WHITE COMPANY NOT GOOD ENOUGH
Placed an order online with The White Company on 12th August and deliberately spent over £60 to qualify for free delivery. Within two days, I received two separate Evri tracking numbers, which seemed unnecessary given the order consisted of small items that could easily have been shipped together.
One item arrived, but a week later I was still waiting for the rest. I contacted The White Company via live chat, only to be told that the remaining parcel had been lost in transit. It would have been nice to have been informed rather than having to chase it myself.
I tried to reorder the missing items, only to find some items are now out of stock.
Really disappointing, especially when you’re paying for premium products and expect a premium level of service and delivery to match. Definitely not the experience I expected from The White Company.
20 August 2026
Unprompted review
Reply from The White Company
Hi, thank you for sharing your feedback. I am truly sorry to hear about the difficulties you experienced with your recent order. I understand how frustrating this situation must have been, and I sincerely apologise that you had to chase for updates. We’ve asked you to provide us with some further information so we can contact you directly and look into this for you. Thanks, Bea
Reply from The White Company
Hi Bob, thank you for your review. We are sorry to hear about your frustrating experience with our services. We are actively working to improve our systems and appreciate you bringing this to our attention. Thanks, Bea
First class service.
19 August 2026
i found the website very user friendly
i found the website very user friendly. communication regarding my order and delivery updates excellent. i have already recieved my order! sooo quick! the items are lovely although one jumper not quite the colour i expected. thats shopping from photos for you. super first time online with white company i usually use a store. will definitley shop this way again.
19 August 2026
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