Tried booking with a different operator and couldn’t process payment. Moved to Travel House and could use ApplePay and there were no issues. Received proof of payment straight away and e-tickets sever... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We would like to recommend Nathan Blake.Nathan is friendly,very polite & professional.He showed us different price options for our air tickets. Good price deal.Booking process was smooth and our E ti... See more
Company replied
On a Sunday evening I was able to sort out my travel plans with a very helpful rep on the phone with only a short wait. I had booked online with Travel House a transatlantic single non-refundable flig... See more
Company replied
Thank you very much Brad and the team at The Travel House.. I have just arrived in Bangkok this was only due to the fantastic service and price this company provided me for my trip, I didn’t actuall... See more
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Company details
Written by the company
TheTravelHouse.co.uk is a trusted travel company offering exceptional flight deals and world-class service. Through our user-friendly online portal, customers can conveniently book flights to destinations around the globe. We provide a wide range of travel products, including flights with over 150 airlines, bespoke holiday packages, travel insurance, and additional travel services. Founded in 2017, The Travel House Ltd is registered in the UK (Company No. 10545577) with a head office at 2A Cambridge Close, Harmondsworth, West Drayton, UB7 0AN. We are an IATA Standard Certified (IATA No. 91204050) and ATOL Protected (ATOL No. 11985) Travel Company that safeguards travelers when booking package holidays that include flights. Our team of experienced travel experts is dedicated to helping customers plan and enjoy journeys to their chosen destinations — whether it's the USA, Australia, New Zealand, Asia, South-East Asia, Africa, or anywhere else in the world.
Contact info
2A Cambridge Close Harmondsworth , UB7 0AN, West Drayton, United Kingdom
- 02081450027
- info@thetravelhouse.co.uk
- www.thetravelhouse.co.uk
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Travel House
Dear Prakash,
Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!!
We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work.
We look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
Kevin was fantastic
Kevin was fantastic! Everything sorted efficiently over the phone, and he was very friendly. Highly recommend.
19 August 2026
Reply from The Travel House
Dear Alexander,
Thank you for your valuable feedback and time. Your insights are greatly appreciated.
We're thrilled that you had a satisfactory experience. Your feedback serves as motivation for us to uphold our standards.
We eagerly look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
Reply from The Travel House
Dear Akintunde,
Thank you for your valuable feedback and time. Your insights are greatly appreciated.
We're thrilled that you had a satisfactory experience. Your feedback serves as motivation for us to uphold our standards.
We eagerly look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
Everything went so smoothly it took the…
Everything went so smoothly it took the stress off me knowing everything was booked so fast and efficiently
20 August 2026
Reply from The Travel House
Dear Maureen,
Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!!
We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work.
We look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
Professional job
18 August 2026
Reply from The Travel House
Dear Tomasz,
We are more than pleased to know that you had an amazing experience with us. Such feedback motivates our staff and helps us in improving our services further.
Thank you for choosing us!!
Warm Regards,
Customer Relations Team
The Travel House Ltd
Reply from The Travel House
Dear Robert,
We are more than pleased to know that you had an amazing experience with us. Such feedback motivates our staff and helps us in improving our services further.
Thank you for choosing us!!
Warm Regards,
Customer Relations Team
The Travel House Ltd
Reply from The Travel House
Dear Arron,
Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!!
We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work.
We look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
Very easy and straight forward booking…
Very easy and straight forward booking with this company. First time booking with them and so far im happy.
18 August 2026
Reply from The Travel House
Dear Natasha,
Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!!
We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work.
We look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
great value and efficient platform
18 August 2026
Reply from The Travel House
Dear David,
We are more than pleased to know that you had an amazing experience with us. Such feedback motivates our staff and helps us in improving our services further.
Thank you for choosing us!!
Warm Regards,
Customer Relations Team
The Travel House Ltd
Steven Rogers was very helpful from the…
Steven Rogers was very helpful from the start to finish of my reservation by providing all the details needed and immediately answering all my calls and replying to my e-mails to get the reservation finalised. As this was a reservation for a company it is important that details are given correctly and the process to be as smooth as possible and this is exactly how it was. Many thanks
18 August 2026
Reply from The Travel House
Dear Marina,
Thank you so much for taking the time to share your wonderful feedback about your experience with The Travel House. We truly appreciate your kind words.
We are delighted to hear that Steven made such a positive impression. He is dedicated to going above and beyond for our customers, and your recognition means a great deal to both him and our team.
Your feedback inspires us to continue providing the best possible service. We are grateful for your trust and for choosing The Travel House for your travel plans.
If you were happy with our service, we would greatly appreciate it if you could recommend The Travel House to your family and friends.
Thank you once again. We look forward to assisting you with your future travels!
Till next time :)
Regards,
Customer Relations Team
The Travel House Ltd
Reply from The Travel House
Dear Thomas,
We are more than pleased to know that you had an amazing experience with us. Such feedback motivates our staff and helps us in improving our services further.
Thank you for choosing us!!
Warm Regards,
Customer Relations Team
The Travel House Ltd
Reply from The Travel House
Dear Motaz,
We are more than pleased to know that you had an amazing experience with us. Such feedback motivates our staff and helps us in improving our services further.
Thank you for choosing us!!
Warm Regards,
Customer Relations Team
The Travel House Ltd
in our view should not be Allowed to Trade
in our view these people should not be allowed to trade and I am amazed that British Airways allow them to sell their flight. We checked their website and could see a flight to argentina. It clearly stated with cheque luggage. I had a witness with me whilst I was booking the flight. After I booked it the company sent me texts saying that I had booked a flight without any checked luggage. (why would they do that if it had been clear that there was no flight luggage included) I told them that I had a witness as I was booking the flight they ignored us. do yourself a favour Keep well away from these people.
17 July 2026
Unprompted review
Reply from The Travel House
Hi Derek,
Please accept our sincere apologies for any inconvenience you may have experienced. We are truly sorry to learn that your recent booking experience did not meet your expectations. We understand your concerns and regret any frustration this situation may have caused.
After carefully reviewing your booking, we would like to clarify the situation regarding the checked baggage allowance.
Your booking was made on 25th July, and the booking confirmation generated by our system clearly indicated that no checked baggage was included with the ticket. This information was also reflected in the confirmation email automatically sent to you after the booking was completed.
If a baggage allowance is included with a particular fare, it would normally be displayed during the booking process and reflected in the booking confirmation. However, after reviewing your booking, we can confirm that no checked baggage allowance was shown on either the booking confirmation or the confirmation email.
As the booking was completed directly by you through our website, there was no interruption or alteration made by our team during the booking process. Based on the information available in our system, we therefore have no indication of an error on our side regarding the baggage allowance.
We understand that baggage information is an important part of your travel arrangements. If you notice any discrepancy during the booking process in the future, we strongly recommend contacting our Reservations Team before completing payment. Our team will be happy to review the fare conditions and assist you in confirming the applicable baggage allowance before the booking is finalised.
Once again, we apologies for any inconvenience caused and appreciate your understanding.
Warm regards,
Customer Relations Team
The Travel House Ltd
Simple site and great value
Found the booking process really easy.
It was clear what I was purchasing and the follow up emails were good service checking I had received stickers and documents etc.
12 August 2026
Reply from The Travel House
Dear Anthony,
Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!!
We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work.
We look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
I had a very positive experience…
I had a very positive experience booking my flights with The Travel House.
Initially, I was a little cautious because the price they offered was significantly cheaper than booking directly with the airline. However, everything went smoothly. The booking process was straightforward, the communication was professional, and I received my confirmed tickets as promised.
I managed to save a considerable amount of money compared with the price offered directly by the airline, which made the whole experience even better.
I am very happy with the service and would definitely consider using The Travel House again for future trips. Highly recommended!
11 August 2026
Reply from The Travel House
Dear Emil,
Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!!
We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work.
We look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
Simple easy and e tickets received…
Simple easy and e tickets received shortly after reservation.
13 August 2026
Reply from The Travel House
Dear Ranjit,
We are more than pleased to know that you had an amazing experience with us. Such feedback motivates our staff and helps us in improving our services further.
Thank you for choosing us!!
Warm Regards,
Customer Relations Team
The Travel House Ltd
Reply from The Travel House
Dear Mabel,
We are more than pleased to know that you had an amazing experience with us. Such feedback motivates our staff and helps us in improving our services further.
Thank you for choosing us!!
Warm Regards,
Customer Relations Team
The Travel House Ltd
Reply from The Travel House
Dear Laura,
We are more than pleased to know that you had an amazing experience with us. Such feedback motivates our staff and helps us in improving our services further.
Thank you for choosing us!!
Warm Regards,
Customer Relations Team
The Travel House Ltd
Provided alternative opportunities
Brad provided alternative opportunities, didn't try and increase the price.
All carried out efficiently and politely.
12 August 2026
Reply from The Travel House
Dear Neil,
We are happy to know that you liked the services offered by "Brad" who showed his efforts at his best.
Our team of Travel Consultants goes to great lengths when it comes to attending to queries and finding solutions for our esteemed clients.
Till next time :)
Regards,
Customer Relations Team
The Travel House Ltd
Fast service
Fast service - there was no hassle getting the ticket, good customer service
18 June 2026
Reply from The Travel House
Dear Allen,
We are more than pleased to know that you had an amazing experience with us. Such feedback motivates our staff and helps us in improving our services further.
Thank you for choosing us!!
Warm Regards,
Customer Relations Team
The Travel House Ltd
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