Thetradevillage Reviews 

What should have been a great product was let down by appalling customer service.
Ordered a door with a top light - was advised to supply own glass as their glass prices were astronomical.
However, wrong glass sizes given so subsequently the glass was too small.
1 week later still waiting for a solution - meanwhile builder still waiting for payment from customer who - quite rightly - won’t pay the balance until it’s rectified. Won’t bother using again.

Paid a lot of money for two sets of bifold doors. Very unhappy with the quality and even more unhappy with the response and unwillingness to help. The doors were installed in 2022 and they are saying that there is no warranty left on them - 2026 not 2036!!

Rude response to my builder and didn't even have the decency to respond directly to my letter.

I will be taking my grievance further.

Have used them for years and am very happy with the service

Supplied not only defective products but also incorrect ones. Continued to supply unacceptable replacements, taking weeks to do so. Specified delivery dates were not fulfilled. The costs of the independent fitters doubled as a result of all this, for which they took no responsibility. Hours wasted in communicating with them. Avoid.

Ordered a door at some considerable price paid for up front, when it turned up it had a handle cut out on slave door which wasn’t meant to be there, reported it back to them and they wanted to send the stuff for me to change over the door and put it right and get it out in a couple of days, said I would rather you collected the doors and bring them back correctly made thanks, they then replied it would take some time to set up a collection, I said you can make a delivery for me the sort out your in correct door but it takes ages to get them collected for you to put them right, a bloody joke how they take no responsibility when things are wrong and expect the customer to do there work for them

Terrible service. Sent incorrect size door. Zero customer service. Having to make a claim against them. Avoid

Very professional and helpful at all times.
Will certainly use again in the future. Quality products.

Having now retired I was in the building trade for most of my life and I can't remember a time when i came across a company with anything near the level of customer srvice that these offer.