The Entertainer Reviews 

Utter garbage. I paid for next day delivery on a Friday. They took the money and then said they would process on Monday? They scammed me for the extra postage KNOWING it would not be next day delivery. This is fraud and I would warn any one one NOT to order online. This is my first and last purchase.
*UPDATE* they cancelled my order, very childish

Staff in Sheffield Meadowhall Entertainer Store are extremely rude, obnoxious, and lie to you about stock quantities. Refused to serve me a product that my friend and his 6 year old came out with just 5 mins prior. They told me it was out of stock… I then watched 2 families walk out just minutes later with the exact same product I was just told was sold out. When I confronted staff about it they told me they “just found some” and they have none left now. The following morning my friend and his little boy went into store again, and received the same product again, and got told by the store Supervisor that they are only serving the product to people with kids and are keeping it under the till.

Complete disrespect and goes against trading standards. Very unhappy with this experience.

Initially went to the shop for the toy we were after. There was one on display however, when we tried to buy one we were told they had none in stock. The assistant pointed out that we could buy it online but made no offer of ordering it for us.
Went home and ordered the toy online and received order confirmation for delivery to the shop in a few days. Nothing more has been heard around the order other than a refund to the bank account. No explanation or contact from the company, obviously not bothered about their customer base.
We have had an email from the company now looking for a review on how well they did. Fair to say it was not the best review they have ever had

Your request for additional information. Not sure what else I can provide other than the order was placed on Thursday 23rd July and the order number was 1201662959. Also I have check and there are no correspondences from yourselves sitting in my junk mail.

Ordered a click and collect item on Thursday evening specifically because it stated it was in stock and available for collection the following day (Friday)
No email received the next day to collect
No email received on the Saturday so popped into the store. Multiple items on the shelf at the same price but in store staff stated I couldn’t do the logical thing and take one of those as the order would have gone to the warehouse. This begs the question why they state things are available for collection the following day as it would be impossible to fulfil this in this case.
Staff member was unhelpful and said I could pay again and take one of the items off the shelf, and cancel my online order. It is impossible to get any response to their supposed ‘live chat’ so that’s a non starter. Had to go through social media who said it would take 5 days to refund
Please go to a reputable shop with proper customer service that don’t give mistruths on their website about collection.

Fabulous customer service product knowledge amazing always helpful Chris and the team at our local store in Southport takes the stress out of present shopping

Staff members very helpful and pleasant but didn’t have Pokemon cards in this store for a long time I look very Friday come on entertainer Pokemon is a big thing you are missing out

Dreadful customer support. I ordered a swing from The Entertainer. It was one of the wooden ones under the Plumplay brand. I received a text one morning at 8:22am saying the swing would be delivered that very morning! I had already left the house so the delivery was made to an empty house by XDP. When I get home I find the delivery is just a set of wooden poles. Missing are all the fittings and swing seat. So I contact The Entertainer electronically (no phone number) and in the first instance are told that the delivery was split by the courier. After that there were no useful communication from The Entertainer. I kept asking for an update and finally asked for a refund. After which I was bombarded with automated messages from The Entertainer saying I had not responded to a request for information. I would get 2 or 3 of these every day. Thankfully 12 days after the initial delivery the missing parts were delivered. The Entertainer never got back to me to ask if everything was now OK. Dreadful customer support. I will not buy from them again.

Elizabeth was very understanding and helpful and lovely to speak to. She got in touch with the store and told me she’ll call me back on Monday with an update and also gave a complimentary gift voucher for the inconvenience caused with my order. I am really happy with her customer service and grateful for her help! Thank you once again Elizabeth (Lizz)

Second time of using click and collect. Same problem each time. Ordered an item. Received an email saying collect from chosen branch in 28 minutes. Off I went only to be told my order had gone to warehouse and should arrive into the store in 2-3 days. Fortunately the member agreed to me taking exact item from the shelf. Apparently happens very frequently. Spoke to customer services ( based in South Africa). Usual empty apologies but according to call handler happens all the time and had numerous complaints. Management are aware but refuse to correct the system. Entertainer sort out your click and collect. Make customers aware it isn't like normal click and collect as all orders come from warehouse in 2-3 days not 28 minutes. Offered a call back from UK manager...still waiting. Will stick with another toy store who are totally honest about time to collect.

Where is the slide for our two year old granddaughter? You've missed her birthday. Evri no help whatsoever, other than to tell us if it's not arrived within seven more days to get in touch. Bonkers. If we had known Evri was involved we would not have ordered from you. What is the point of giving a delivery time and missing it by days (or maybe weeks as we don't know yet)

Excellent customer service , fast , friendly help , felt reassured & happy , grateful , positive shopping experience,
10/10 😃

My order went missing with the delivery company, I got in touch with The Entertainer and explained the situation. I spoke with Sharnee who was excellent, she replied really quickly and organised a replacement for me straight away with express delivery. I’m looking forward to receiving my order. Thank you very much.

Received the wrong item over a week ago now after numerous attempts of calling customer service for a resolution i’ve been lied to by multiple agents telling me everything & anything that i want to hear just to get me off the phone! Even was promised by two different agents of a voucher for good will gesture and still have not received anything! Keep being told my query is being escalated to the relevant department and i’ve also had to send images of the incorrect order more than once which also tells me that the agents do not care about their customers at all!!! Never will buy anything from this poor
company again! Save your money time
and energy! absolute nightmare ***update*** Reached out to the supplier directly and they responded straight away to inform me that the entertainer made absolutely no efforts to contact them! Infact me contacting them today was the 1st of them hearing of my issue! Will not be using this company again and if all fails i will be taking the issue to my bank!

Very disappointed with the cluc and collection service not the stores fault they delt with it very professional but my order shouldn't have been overlooked and forgotten about.
I shop at entertainer very often but won't clic and collect again I'll go to a different site

I ordered a hot wheels Dracula van on 7th July on click and collect. I called customer service today 16th July to be told my order was cancelled because they don’t have any more stock. …….an email telling me this would have been nice. How long would it have been before I was notified if I hadn’t called them. They are giving me a refund. If they had told me they didn’t have any I could have got one elsewhere. Won’t be buying anything from them again. When I go into the store in merry hill some of the fugglers are wrongly priced on the shelf. Always an excuse.

Appalling delivery service.
This company uses Evri. If I had known that I would not have placed an order with them.
I will not order from them again because of my experience today with Evri and suggest that others do not until they offer a choice of delivery companies.
EDITED TO SAY:
After trying to get Trustpilot to pressure me to remove this review, and without answering me here, this company have now sent me a gift voucher.
I rarely get out to any stores because of disability which is why I have to shop online so, in order to use it, I would still be at the mercy of their substandard delivery partner.
Adding insult to injury.

Sent me a swing that’s covered in green chemical reaction and the wood is all split. Apparently because the supplier deems this as normal they won’t do anything to help. Imagine buying brand new swing set and it’s all cracked and you have to wash it? Ridiculous!

After a stressful few days with a missing parcel, customer service a have come up trumps with finding the parcel is damaged and being returned enabling them to send out as new one with next day delivery to ensure my grandson receives his birthday present on time.

We visited the swap shop @ Cheshire oaks, Ryan was amazing with the kids and even helped them with who the best swaps were. They can’t wait come again next week with more swaps!

Very helpful customer service
Refiloe Was amazing helpful