The Timber Group Reviews 

122
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the seamless and reliable purchase journey. Customers frequently praise the incredibly helpful delivery drivers who go above and beyond, along with the exceptionally quick and efficient ordering process. People consistently note that staff members are polite, professional, knowledgeable, and always ready to assist with any specific project requirements. Some reviewers were not happy with product quality, mentioning specific issues like incorrect item sizes, bowed timber planks, or large natural splits. A few consumers also experienced unexpected order cancellations, delayed resolutions, or items arriving with noticeable handling damage from loading.

What people talk about most

Delivery service

Users describe positive interactions with delivery_service, highlighting prompt arrivals and efficient... See more

Staff

Customers had positive experiences with staff, frequently describing drivers and yard workers as helpful,... See more

Product

Clients share ambiguous opinions on product. While some reviewers are very satisfied with great customisable... See more

Order

Consumers find ordering to be a smooth and positive experience overall. People highlight the easy online and... See more

Service

Reviewers highlight positive aspects of service, frequently praising the prompt delivery, efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So impressed by this company! I emailed after placing my order with a special location for the drop off and the chap turned up in the exact place I'd asked and called me to say he was there. He was a... See more

Rated 5 out of 5 stars

Timber and sheets materials delivered in first class condition. Nothing warped or damaged. Delivery person very helpful. A small possible improvement would be a call from the driver to say he's on... See more

Rated 5 out of 5 stars

Easy to order, helpful over the phone, competitive price, delivery was slightly longer than hoped for but nothing that could have been avoided. Overall, very happy and would use them again.

Rated 5 out of 5 stars

Very quick response to my on line order. Spoke to rep about delivery and was kept upto date with expected times, Delivery driver was very helpful with the delivery which was to an allotment. The pegs... See more


Company details


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4.6

Excellent

TrustScore 4.5 out of 5

122 reviews

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4.6

All reviews

(122)

68 reviews in the last 12 months

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Rated 5 out of 5 stars

First time using The Timber Group - very impressed

After being let down by a previous supplier I came across The Timber Group on a google search.
Very good website with stock levels backed up by great customer service over the phone (Jack).

Order placed via email on Monday 17th Aug, delivery took place on Wednesday 19th Aug.

Very professional and courteous delivery driver.

I noted something was missing from the order (typically the parts that were needed first!) - immediate response on the phone and they managed to get the missing posts to the job site in the afternoon.

All in all, great service, worthy of the time it takes to write a review and undoubtedly our new preferred timber supplier.

19 August 2020
Unprompted review

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