Exemplary service
I ordered the wrong bass string and emailed The Sound Post to ask for replacement. Even though their shop was close, I got an immediate reply and they switched it for me without any problem at all.
9 April 2026
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
The Sound Post is a full-service violin shop renowned for providing string players with quality products and world-class services at excellent prices. We restore, repair, evaluate, buy and sell violins, violas, cellos, basses and their bows and specialize in restoring and selling antique instruments. We carry all the accessories for the string player including strings, instrument cases, music stands, chin rests, shoulder rests, rosin, mutes and many more. Our Music Store offers a comprehensive selection of the music for violin, viola, cello and bass. This includes solo and chamber music works from Classical and Contemporary composers and traditional string study books. We also stock the complete Royal Conservatory repertoire for strings, the Suzuki Method books and recordings as well as other string methods.
Contact info
93 Grenville St, M5S 1B4, Toronto, Canada
- 1-800-363-1512
- info@thesoundpost.com
- www.thesoundpost.com
Poor customer service
Order placed for first class delivery. Items did not arrive five days later and the response of the sound post was “you need to wait two weeks”. There was no option to cancel or for the sound post to send replacement goods without us incurring another full set of charges.
7 December 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.