The Small Home Reviews 

351
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Many loyal customers frequently praise the wonderful quality of the items, describing them as extremely comfortable, cozy, and beautifully crafted for everyday use. Additionally, enthusiastic buyers are consistently impressed by the exceptionally fast delivery service, smooth tracking, and highly responsive customer support team members. Some reviewers were not happy with the sizing, mentioning that certain garments felt entirely too small or too large for regular wear and proper layering. A few people also noted occasional concerns regarding unexpected color differences or inferior manufacturing on specific items delivered without paperwork.

What people talk about most

Product

Customers report a high level of satisfaction with the product quality and design, praising items like the... See more

Quality

Reviewers highlight positive aspects of quality, expressing delight with fabulous items and superbly made... See more

Delivery service

People report positive experiences with delivery service, highlighting very speedy and prompt arrivals.... See more

Service

Customers consistently note positive experiences with service, describing it as superb and excellent overall.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a query before purchasing which was handled speedily and efficiently and the product itself is really lovely. Beautiful quality and superbly made. My order was also delivered speedily. All in al... See more

Company replied

Rated 5 out of 5 stars

Delivery was very quick, I love my new gilet it is exactly what I’ve been looking for. Am already wearing it (Scottish summer!) it will be a brilliant layering piece although the year. Everyone should... See more

Company replied

Rated 5 out of 5 stars

I absolutely love my gilet in the soft almond colour. It’s the most perfect layering piece that I know I’ll wear for years to come. The quality for the price point is exceptional.

Company replied

Rated 5 out of 5 stars

The slippers I purchased are really lovely…….can’t wait to wear them in the colder weather. I have to say Anna was extremely helpful to me as I had to send my first pair back as they were too big…... See more

Company replied


Company details

  1. Home Goods Store

Written by the company

Slow + Mindful + Sustainable The Small Home is a capsule collection of beautifully crafted lifestyle, clothing and interior pieces, each as individual as the talented people who make them.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

351 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(351)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Slipper satisfaction

My daughter requested another pair of your slippers for Christmas. This will be her present three years running so I’m guessing she is pleased with them!

30 October 2024
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Reply from The Small Home

What a lovely review Shona! Thank you so much for sharing it with us! ❤️

Rated 5 out of 5 stars

The Small Home is simply perfect

The Small Home is simply perfect - wonderful slippers that not only look good and feel amazing they also stand the test of time. From delivery with such beautiful packaging through to day to day wear I cannot recommend more highly x

25 October 2024
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Reply from The Small Home

Victoria, thank you so much for writing such a wonderful review! We are so delighted to hear that you love what we do. We are very lucky to have such wonderful customers! ❤️

Rated 5 out of 5 stars

My slippers are gorgeous and warm.

My slippers are gorgeous and warm.
Been searching for such perfection for many years.

Too many other companies claim their sheepskin slippers are pure, when in fact they are not - synthetic insoles etc.

I was initially worried I had ordered the wrong size, as they were rather snug, but after watching the video online, I worked in my slippers and they are a perfect fit.

I am over the moon 🌙

25 September 2024
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Reply from The Small Home

Thank you so much for writing this wonderful review Meredith! ❤️

Rated 5 out of 5 stars

The product is the highest quality and…

The product is the highest quality and the customer service is superb! Recommend to everyone.

30 September 2024
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Reply from The Small Home

Eszer, thank you so much for this wonderful review! We're absolutely thrilled that you love what we do! ❤️

Rated 5 out of 5 stars

You will love these slippers

Absolutely gorgeous slippers and, supporting Ukraine too. It’s a win on so many levels.

27 September 2024
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Reply from The Small Home

Thank you Pennie for this lovely review! ❤️

Rated 5 out of 5 stars

Really unique

Really unique, quality items and a truly lovely personal approach. Loved all the products I purchased esp. my wonderful, toastie slippers. Feeling very pampered indeed - many thanks.

27 September 2024
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Reply from The Small Home

Tracey, thank you so much for taking the time to write this wonderful review! ❤️

Rated 5 out of 5 stars

Fantastic slippers

Fantastic slippers, really well made and at a sensible price. Great helpful service.

9 September 2024
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Reply from The Small Home

So pleased to hear that you're happy Mark! ❤️

Rated 5 out of 5 stars

Quality items

Lovely items available from a delicious selection

5 August 2024
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Reply from The Small Home

Thanks so much for taking the time to write this lovely review Ann ❤️

Rated 5 out of 5 stars

Just all products fantastic quality and…

Just all products fantastic quality and super quick at sending out

2 August 2024
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Reply from The Small Home

Thanks for taking the time to write this lovely review Sharon. We’re so pleased that you are happy with our products and our service! 🤍

Rated 5 out of 5 stars

A beautiful item swiftly delivered and…

A beautiful item swiftly delivered and a perfect fit.
Thank you

26 July 2024
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Reply from The Small Home

Thanks Vivien for taking the time to write this lovely review. We’re delighted that you’re happy with your item!

Rated 5 out of 5 stars

Sisel plant holders.

Quick and efficient service, quality of goods excellent, I will be happy to shop with small home again.

5 July 2024
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Reply from The Small Home

Thanks Carole, that’s fabulous to hear!

Rated 5 out of 5 stars

Great customer service

I’d broken a necklace and, at short notice needed a replacement to adorn the out fit I had planned to wear at a v special christening. Found a replacement and Anna at The Small Home ensured it was delivered in time for our family’s special day. Excellent customer service

5 July 2024
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Reply from The Small Home

Thanks Jo for this lovely review. We are so happy that your replacement arrived in time for your important day! ❤️

Rated 5 out of 5 stars

Another stunning piece!

The Small Home has mastered the collection of pieces that look and feel so designer, yet are comfortable, practical, and gorgeous. The sizing of the covers with the filler is perfection. Not too full, just the right amount for that relaxed, comfy invitation to sit back! The color pallets compliment eachother making it look like you had a designer!

5 June 2024
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Reply from The Small Home

Thanks for your lovely words Kelly, we are delighted to hear that buying pieces from The Small Home makes you feel as though you'd have a designer in. A lot of thought and consideration goes into everything we offer so we are glad this comes across to our customers. Thank you for sharing X

Rated 4 out of 5 stars

Go give this company a look exceptional customer service and great products

I couldn’t recommend this small company enough there customer services is exceptional I ordered a bath mat and there were afew issues with the finishing off of the mat which I contacted them about and no hesitation from them to send a new bath mat out the reason I’ve given four stars is because of the bathmat not because of their customer service and the way they handled things I will be using them again as they did try to put it right for me and they couldn’t apologise enough so to me I will definitely be using them again go take a look

13 June 2024
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Reply from The Small Home

Hi Carol, thanks for your review. We believe that excellent customer service can really add to the shopping experience and avoid stress and frustration when things occasionally go wrong by handling things quickly and well. Thanks for sharing your experience X

Rated 5 out of 5 stars

What a Pleasure Buying From You!

An Excellent, Customer Service Paramount -Conscientious Company that I Would Highly Recommend for Top Notch Service And Beautiful, Quality Luxurious Goods.
‘Bravo’ TheSmallHomeCompany - There’s not many others out there quite like you!

29 April 2024
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Reply from The Small Home

What a lovely commendation Wendy! We are delighted that you have a lovely customer experience with us and love our products. Do keep recommending us and thank you for sharing this review X

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