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2.5

Poor

TrustScore 2.5 out of 5

6 reviews

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Rated 1 out of 5 stars

Expect zero after sale support with issues

Purchased one of their new thermacell E55 units (in Australia) and used it for about half an hour without problem. Came back to use it and somehow the cartridge has leaked out all over the internals of the unit and the surface is was sitting on. I reached out their support and they basically fobbed me off and told me to return it to a store. No interest in trying to support me to understand what happened and no curiosity as to a potential problem with their product.

6 November 2023
Unprompted review
Show reviews in all languages. (6 reviews)

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