The Proper Tea Co logo
Visit website

The Proper Tea Co Reviews 

314
•
TrustScore 5 out of 5

4.9

Tea Wholesaler
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and delicious taste of the products, often describing them as superb and flavourful. Many appreciate the excellent blends and the wide, impressive selection of teas available, noting the variety across different types. Reviewers frequently highlight the consistent quality, ensuring purchases meet expectations. The delivery service receives frequent commendation for being fast, prompt, and reliable, often arriving quicker than expected. Customers find the ordering process easy and efficient, and products consistently arrive well-packaged, reflecting good value and a seamless overall experience.

What people talk about most

Product

Customers had positive experiences with products, consistently praising the high quality and delicious taste... See more

Quality

Users consistently express satisfaction with the quality of products, particularly teas, noting them as... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So pleased I discovered The Proper Tea Co at the West Malling Farmers Market. I now own 6 different herbal and floral teas - each one is delicious - which get me through my work day. Very pleased with... See more

Rated 5 out of 5 stars

Great quality teas at a great price, all packaged in good sized bags with clear labelling of contents. Order was dispatched quickly. I've finished one bag of Spiced Chai already, fortunately I bought... See more

Rated 5 out of 5 stars

Amazing tea. Fast delivery and a wonderful range of teas. Obviously a company who care about quality and share their passion for tea. Highly recommend. The Winchelsea Warmer is a particularly f... See more

Rated 5 out of 5 stars

We have been buying tea from The Proper Tea Co for a few years now and it is high quality tea, our new favourite blend Is citrus and bergamot, along with the Russian caravan. There are so many differe... See more

Company details

  1. Tea Wholesaler
  2. Tea Manufacturer

Written by the company

The Proper Tea Co is a small, independent tea merchants formed in 2013 and based in the East Sussex village of Pett near Hastings. We retail and wholesale over 80 fine and exciting loose teas. You will find us at various farmers' markets and special events in the South East of England as well as trading through our online store www.TheProperTeaCo.co.uk We also stock a range of innovative and design led teaware to enhance your brewing experience!

Contact info

4.9

Excellent

TrustScore 5 out of 5

314 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(314)

44 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent tea

Affordable and great selection of tea.Normally buy from Farmers market but tried the delivery service,Which was a success

27 November 2023
Rated 5 out of 5 stars

This item arrived swiftly

This item arrived swiftly, however to the wrong address.
It was ordered for a friend but was delivered to me.

20 October 2023
The Proper Tea Co logo

Reply from The Proper Tea Co

Thank you for your review but the order was sent to the delivery address that you entered. The address label is printed automatically and not manually by us. I think you may have got your billing address and delivery address the wrong way round? Anyway, pleased that you are happy with your order. :)

Rated 5 out of 5 stars

Great tea and service

I just love their teas!
I normally buy at the Thursday market in Hastings but this time I bought online which was very straightforward. A little difficulty on the Royal Mail side was sorted with help from Peter from the PTCo and I got my tea in time for my trip to South East Asia where there's lots of tea, but I like the Earl Grey from the PTCo!

12 October 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look