The Progressive Building Society Reviews 128

One of my colleagues had bought his first home with Progressive and the other had remortgaged to Progressive, and they mentioned the ease of the process, so I decided to bear them in mind, as my renewal was coming up and I was starting to shop about.

I initially requested a decision in principle when I was shopping for a renewal, the lady advising me was called Maire. I was happy with the quotations, rates, repayment terms and Maire's help, so I decided to proceed with Progressive for my remortgage, and I booked an application appointment for the following week.

The middle east conflict had just begun and subsequently, financial uncertainty had reared it's head as it always does. Maire contacted me promptly, and advised me that the fixed rates were ending at the close of business that day, and fitted me in the same day, at very short notice to get my application submitted to secure the rate I had been quoted. I received my mortgage offer around 6 weeks later and by that time, the rate would have been 1.3% higher than I had secured. If it wasn't for Maire's outstanding customer service and going above and beyond, then I'd have been paying a good bit more. Maire kept me up to date throughout the process, advising me of timelines which were very accurate and responded to my enquiries promptly, she also double checked my application before submission to underwriting so they had everything they needed and that there were no delays, she is definitely a credit to the society. Their Human touch certainly makes the difference.

I'm very happy with Progressive and the service I have received from Maire and I am looking forward to my remortgage completing. I would highly recommend Progressive building society.

We recently completed the process of securing a renovation mortgage product with Progressive. Although it’s more involved / less straightforward than a traditional mortgage product, Rebekah at Progressive was really helpful in guiding us through the process every step of the way. She was always super responsive and professional. Would recommend.

I have accounts in the Enniskillen Branch of the progressive building society. On Wednesday 22 April I had some queries about my accounts.
Natalie dealt with all issues in a professional competent and friendly manner. She is certainly an asset to your company

Rachel Was exceptional at answering all my queries - Also went above and beyond in helping me my product switch.

Outstanding Customer Service

Dean was very helpful and promptly delivered on all commitments which made for an excellent customer experience

Myself and my husband had an excellent experience with our mortgage advisor Jane Steen at Progressive Building Society Coleraine and wanted to share how impressed we were with the service.

From the very beginning, she was incredibly professional, knowledgeable, and approachable. She took the time to explain every step of the mortgage process clearly, making what can often feel overwhelming much easier to understand. No question was ever too small, and she was always quick to respond and provide reassurance when needed.

What really stood out was her dedication and attention to detail. She worked tirelessly to find the best options for us and ensured everything moved smoothly and efficiently. We genuinely felt like she had our best interests at heart throughout the entire process.

Thanks to her support, what could have been a stressful experience turned into a positive and straightforward journey. I would highly recommend Progressive Building Society and especially their fantastic mortgage advisor to anyone looking for expert guidance and outstanding customer service.

Thank you again for all your help—we couldn’t have done it without you!

The place as freezing, every time the door opened. Bring back the porch. The staff's warmth make up for the new building's drafty interior.

Called to help with a log in issue. Dean was very helpful and guided me to get the issue sorted.

Very helpful. Got straight to the issue. Resolution in seconds. Very polite

Excellent customer service in timely manner. Quick response with precise information. Clear, fast communication throughout from dedicated staff member Rachel.

Well the agent was very knowledgeable and managed to resolve the issue promptly

Recent dealing with Progressive Mortgages both by phone and by calling to the City Branch were so impressive I wanted to write a review. Its so refreshing this day and age to have great service and I got exactly what I wanted done. Ryan T was a pleasure to deal with and so helpful. I expected to be told they couldn't help as I don't have an appointment but the opposite was true, Ryan went above and beyond to help me

Very friendly and helpful

We have been working with Nicola K from progressive for the last number of months and she’s has been amazing. So helpful, always on the end of the phone.

Easily understood my problem and solved it with minimum fuss

Dean was great at sorting my login problem. Thanks.

Dean was very pleasant, polite and professional. He answered my query easily and was helpful and informative.

I was at my wit's end. Due to circumstances beyond my control I needed to remortgage my house. My original mortgage lender wasn't giving me a lot of confidence that I would qualify. A colleague at work told me that her mum was an underwriter for The Progressive Building Society. I asked my colleague would her mum be willing to ring me for some advice. She did more than that and called me that night and made a phone call to one of her work colleagues, Louise Bleakley who is a mortgage advisor for the Progressive. She contacted me the following day, took my details and started the ball rolling. She held my hand the whole way through the process and gave me great advice. Six weeks later my mortgage application is being completed. From start to finish the process was made easier by the professionalism of all I came into contact with at the Progressive including the legal team. Cannot thank everyone enough or recommend them highly enough. They are superb. Fantastic team, helpful, professional and friendly.

Diana in Omagh Branch dealt with my query. Diana was excellent

Was in omagh branch an was speaking with (Shania breen)an she was absolutely excellent fantastic customer service got me sorted with what I was looking for and was super friendly an soo helpful really brilliant at her job couldn’t fault her at all a real asset to the branch