Simple and just like the Old Days, picking draws for the weekend could not be easier . Simple and very secure process setting up the account . Really easy process doing thePools . I wanted to j... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The chat line was helpful but your system of advising people of a win needs some improvement, I think. The email does not say how much - perhaps understandable, for security reasons - but your websit... See more
Company replied
After having some major problems with my account which I've documented on here I was contacted by Rita in customer care. Rita was extremely helpful in sorting the problems out and certainly restor... See more
Company replied
I really appreciate the pools site as they have a large variety of low RTP casino games which are good for high winnings. Collette offered me amazing support today as promotions team hasn't credited m... See more
Company replied
Company details
- Gambling Service
- Betting Agency
- Casino
- Lottery Vendor
- Online Casino or Bookmaker
- Online Sports Betting Vendor
Written by the company
Since 1923, The Football Pools has been thrilling players with the chance to win life-changing prizes. As the original home of football betting and one of the UK’s longest-running games, we’ve paid out billions in winnings to millions of players. Now known simply as The Pools, we combine decades of trusted heritage with exciting modern games. From the classic Football Pools and Gold Rush to our online casino and sports offering, there’s something for everyone, every day of the week. Join thousands of players who love our mix of skill, tradition and unbeatable value. Whether you’re playing for the nostalgia or the next big win, you’ll always find fair safe play, great offers and reliable service with The Pools.
Contact info
United Kingdom
- Support@thepools.com
- www.thepools.com
4.4
Excellent
1K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I not got my withdrawal plus it's took…
I not got my withdrawal plus it's took nearly 24 hours for id am still waiting have sent 6 IDs and still not confirmed me..Plus they can take 10 pound deposit and a bet but can't do withdrawal .
26 February 2026
Reply from The Pools
HI Anthony
We regret you've had issues with your withdrawal and ID verification. We'll investigate the delays you've experienced. Thanks for bringing this to our attention.
We will be in touch as soon as possible.
I was assisted by Sharon who was customer support
I was assisted by Sharon who was extremely supportive and helpful she managed my situation fast and efficiently without any problems..great customer support
24 February 2026
Unprompted review
Reply from The Pools
We're happy to hear that you had such a positive experience from our Player Support Team! We appreciate you taking the time to share your feedback regarding the efficient and helpful assistance you received from Sharon.
It is a Lovely job your doing
It is a Lovely job your doing . God best you all. Lord prace xx
24 February 2026
Reply from The Pools
We're happy to hear that you enjoyed your experience with us. We appreciate you taking the time to share your kind words and positive feedback! Looking forward to you returning to play.
Better communication about wins?
The chat line was helpful but your system of advising people of a win needs some improvement, I think. The email does not say how much - perhaps understandable, for security reasons - but your website does not make it all easy to see how much has been won. In the end it proved impossible until your chatline lady provided it for me.
24 February 2026
Reply from The Pools
HI
We appreciate your feedback and are glad the chat line was helpful. We recognize that our system for communicating win details needs improvement. We'll review how we can make this information more accessible on our website. Thank you for bringing this to our attention.
Best Wishes
The Pools
Prompt helpful service. Received a quick reply to my enquiry…
Received a quick reply to my enquiry and it was sorted out in good time with helpful messages at each stage. Thank you.
18 February 2026
Reply from The Pools
We appreciate you taking the time to share your positive experience from our player support team. We are happy to hear that our prompt response and helpful messages resolved your enquiry effectively.
So far everything has been great with…
So far everything has been great with ThePools, I have just come off a live chat with Stephen who was patient, polite and super helpful :)
23 February 2026
Unprompted review
Reply from The Pools
We're happy to hear that you had a great experience with Stephen! We appreciate your kind words regarding the assistance you received; it's wonderful knowing the support was helpful and patient. Thanks for your feedback.
Soon put through to a human
Soon put through to a human, via the chat box, who looked into my query and advised me how to proceed. All worked out well. Thank you/
23 February 2026
Unprompted review
Reply from The Pools
We're happy to hear that our player support team was able to help resolve your query through the chat box! Thank you for sharing your positive experience and for your feedback.
Having Real people !
21 February 2026
Reply from The Pools
Thanking for taking the time and leaving such a great comment about your interaction with our player support team!
Reply from The Pools
We're happy to hear that you had such a positive experience with Lois. Thank you for your kind words and appreciation, looking forward to you returning to play.
Quality and Thoughtful Response
Bill, the person I spoke to was helpful, concerned only with my problem and professional and efficient.
20 February 2026
Reply from The Pools
We're happy to hear that when you spoke with Brill, he was so helpful, professional, and efficient in resolving your issue. We appreciate your positive feedback and looking forward to you returning to play with us!
Reply from The Pools
We're happy to hear that we provided prompt replies to your query. Thank you for your positive feedback; we appreciate it.
Brill
Quick, polite, friendly and very helpful . We need more like Lois.
20 February 2026
Unprompted review
Reply from The Pools
We are so happy to hear that you had such a positive experience from Lois! It is wonderful to know our player support team was helpful and friendly.
Easy to renew
Easy to renew over the telephone Karen was very helpful. I was given advice on how to set up an account online.
20 February 2026
Reply from The Pools
We're happy to hear that your renewal process was easy and helpful over the phone. We appreciate your positive feedback about Karen and that you found the advice useful for setting up your online account.
Issue
It took a week to get back to me about my issue but the matter appears to have been very satisfactorily sorted by your helpful customer service person
19 February 2026
Reply from The Pools
We appreciate your feedback, and thank you again for taking the time to speak with me yesterday — it was great talking with you.
I needed to update my account
I needed to update my account.
Colette assisted me very efficiently.
Thank you
Good service
19 February 2026
Unprompted review
Reply from The Pools
We're happy to hear that the account update process was efficient and Colette in our Player Support Team was of great help. We appreciate you taking the time to share your positive experience with us. Thank you!
Reply from The Pools
Thank you for your feedback and for suggesting an app. This is currently a work in progress, and we’re excited to share more updates throughout the year.
Lois was so helpful because comp 73…
Lois was so helpful because comp 73 wasnt on website and today is Thursday
19 February 2026
Unprompted review
Reply from The Pools
We're happy to hear that Lois in our Player Support Team was so helpful assisting you with finding the comp on the website. We appreciate you bringing this to our attention!
Reply from The Pools
We appreciate your positive feedback and are delighted that our Player Support Team were able to respond to your query quickly and effectively.
Verification
I had a small problem and contacted the pools and they fixed it immediately.
Well done.
11 February 2026
Reply from The Pools
We appreciate your positive feedback! We're happy to hear that we could resolve the issue promptly. Our Player Support Team is always ready to help and provide excellent service.
Reply from The Pools
We're happy to hear that you had a good experience with Player Support Team. Thank you for your positive feedback and choosing to play with us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.