Simple and just like the Old Days, picking draws for the weekend could not be easier . Simple and very secure process setting up the account . Really easy process doing thePools . I wanted to j... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The chat line was helpful but your system of advising people of a win needs some improvement, I think. The email does not say how much - perhaps understandable, for security reasons - but your websit... See more
Company replied
After having some major problems with my account which I've documented on here I was contacted by Rita in customer care. Rita was extremely helpful in sorting the problems out and certainly restor... See more
Company replied
I really appreciate the pools site as they have a large variety of low RTP casino games which are good for high winnings. Collette offered me amazing support today as promotions team hasn't credited m... See more
Company replied
Company details
- Gambling Service
- Betting Agency
- Casino
- Lottery Vendor
- Online Casino or Bookmaker
- Online Sports Betting Vendor
Written by the company
Since 1923, The Football Pools has been thrilling players with the chance to win life-changing prizes. As the original home of football betting and one of the UK’s longest-running games, we’ve paid out billions in winnings to millions of players. Now known simply as The Pools, we combine decades of trusted heritage with exciting modern games. From the classic Football Pools and Gold Rush to our online casino and sports offering, there’s something for everyone, every day of the week. Join thousands of players who love our mix of skill, tradition and unbeatable value. Whether you’re playing for the nostalgia or the next big win, you’ll always find fair safe play, great offers and reliable service with The Pools.
Contact info
United Kingdom
- Support@thepools.com
- www.thepools.com
4.4
Excellent
1K reviews
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The pools is so much better than…
The pools is so much better than playing lottery. Also good customer service
6 April 2026
Reply from The Pools
We're happy to hear that you enjoyed the pools and the service from our Player Support Team. Thank you for sharing your positive experience with us; we appreciate it.
Very good customer service
Very good customer service.
Had an issue with my welcome bonus, went on to the live chat and within just a few minutes an employee called William helped resolve my issue. Very quick and good. THank you
12 April 2026
Unprompted review
Reply from The Pools
We're happy to hear that our Player Support colleague William was helpful and efficient in resolving your welcome bonus issue. We appreciate you taking the time to share your positive experience with us.
Colette was great
Colette was great , understood and sorted my problem promptly 💯
12 April 2026
Unprompted review
Reply from The Pools
We're happy that Colette understood your problem and resolved it promptly. We appreciate you taking the time to leave your positive feedback.
Withdrawal issue
Had a withdrawal issue and Colette on the helpdesk was very helpful in trying to get the problem resolved.
This has been escalated to their support team.
12 April 2026
Unprompted review
Reply from The Pools
We appreciate your positive feedback. We're glad to hear that Colette was helpful in addressing your withdrawal issue.
I was very impressed with all of your…
I was very impressed with all of your apt and prompt replies to all of my questions whether they were AI generated or not if you please then !!!
12 April 2026
Reply from The Pools
We're happy to hear that you received prompt replies to your questions impressed you. We appreciate your positive feedback and thank you for taking the time to share your experience!
Great service to fix an issue
11 April 2026
Reply from The Pools
We're happy to hear that our Player Support Team resolved the issue! Thank you for your positive feedback; we appreciate it greatly.
Denis was perfect
Denis was perfect. Made the task effortless. Thank you.
11 April 2026
Unprompted review
Reply from The Pools
We're happy to hear that the task was effortless. Thank you for sharing your positive experience from Denis in our Player Support Team; we appreciate your feedback!
Reply from The Pools
Thank You for taking the time to leave such a positive review from the experience you received from our Player Support Team.
Richard was a joy to speak with from…
Richard was a joy to speak with from start to finish, freindly, good listener, extremly knowledgble on all subjects discussed and helped me move forward with a subscription im really happy with, no wonder the pools have bern going since 1923 when they employ staff like richard!
9 April 2026
Unprompted review
Reply from The Pools
We're happy to hear that you had such a positive experience with Rich. It's great to know that you found our Player Support Colleagues helpful and knowledgeable. Thank you for your kind words and for choosing us!
Nothing has changed
Nothing has changed , I’m still blocked
On the web page , told them about it
But still blocked
2 April 2026
Reply from The Pools
Hi Raymond, thank you for bringing your concerns to our attention. Unfortunately, online access to your account isn’t permitted from your current location. You may continue to manage your entries via telephone from now so continue to give us a call to renew.
ALL GOOD AFTER A COUPLE OF ISSUES BUT…
ALL GOOD AFTER A COUPLE OF ISSUES BUT HAVE ALL BEEN SORTED HIGHLY RECOMMENDED
8 April 2026
Unprompted review
Reply from The Pools
We appreciate your recommendation and are glad that everything has been sorted out. Thank you for your feedback and for sharing your experience with us.
Helped me out straight away but I don’t…
Helped me out straight away but I don’t think the issue is solved yet as it will happen next time I win the 10 free spins
8 April 2026
Reply from The Pools
We appreciate your feedback and are happy that our Player Support Team could assist you promptly and work with the issue regarding your spins. Looking forward to you returning to play with us.
Quick bonus welcome offer good chat…
Quick bonus welcome offer good chat help and quick withdraw 👍😂
7 April 2026
Unprompted review
Reply from The Pools
We're happy to hear that you enjoyed the quick welcome offer, helpful chat from our Player Support Team and fast withdrawal process. Thanks for your positive feedback!
Very speedy response
8 April 2026
Reply from The Pools
Thank You for your great review. I'm pleased that you received a speedy response from our Player Support Team.
A quick response to a question I needed…
A quick response to a question I needed an answer to.
31 March 2026
Reply from The Pools
We're happy to hear that our Player Support Team provided you with a quick response! Thank you for taking the time to leave us this positive feedback.
good service
7 April 2026
Reply from The Pools
Thank you for your positive review. I'm really pleased your have received a great service from our Player Support Team. We are looking forward to you returning to play with us.
Simple and just like the Old Days
Simple and just like the Old Days, picking draws for the weekend could not be easier .
Simple and very secure process setting up the account .
Really easy process doing thePools .
I wanted to just double check a few things before completing setting up my account, and the customer services could not of been more helpful and answered my questions quickly end efficiently .
So very happy.
27 March 2026
Reply from The Pools
We're happy to hear that you found the process simple and secure! It's great to know our Player Support Team was helpful, answering your questions quickly and efficiently. Thank you for your positive feedback and best of luck with your games.
Rubbish rtp
Rubbish rtp
Really surprised at the positive reviews over 1500 spent not one decent win bonus and bonuses really hard to get compared to other sites
5 April 2026
Unprompted review
Reply from The Pools
Thanks for getting in touch and sharing your concerns. I understand it can be frustrating when your recent results don’t go the way you expect, especially when you’re familiar with the game’s RTP.
To clarify, the RTP (Return to Player) is a long‑term, theoretical percentage based on millions of spins. It doesn’t guarantee specific short‑term outcomes or ensure that individual sessions will match the stated percentage. This means it’s completely normal to experience periods of both wins and losses. I've requested more information from you so that I can review your RTP.
Karen sorted out my query very quickly…
Karen sorted out my query very quickly and was so friendly in her manner. Thank you 😊
4 April 2026
Unprompted review
Reply from The Pools
We're so glad to hear that your query was sorted out quickly and that you found Karen handled this in a friendly manner. We appreciate you taking the time to leave us feedback.
A prompt reply to my enquiry.
I wanted confirmation that you cannot use your account balance on classic pools entries and I received a prompt reply confirming this.
4 April 2026
Reply from The Pools
We're happy to hear that we promptly confirmed your account balance question regarding classic pools entries. We appreciate you taking the time to share your positive experience with us.
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