Theplaytimestore Reviews 4

Terrible.
Made purchase in November 2025 and still chasing up my inflatable pool in March 2026. Customer support continues to say they’re on it but nothing gets done.

do NOT order from this company EVER.

I ordered a soft play set but within 2 hours changed my mind after reading terrible reviews of horrendous quality, safety issues etc. I contacted the "customer service" contact details provided within 2 hours of placing the order and requested it to please be cancelled before fulfilment. I followed up the following morning (being a Monday) and sent multiple follow ups that day via social media also. No one responded. I was sent a "dispatched" notification, I again tried to make contact and their "customer service" agent DULCE provided a lacklustre response , which took hours upon hours to send through saying "i'd have to send it back at my own cost". I said I would do no such thing and for them to go back to australia post and retrieve the order, redirect it back to themselves, or alternatively send me a return post slip so I can send it back to them at their cost. No response. Followed up multiple times. I will be escalating further if this is not resolved.

DO NOT BUY FROM HERE EVER!!!! GARBAGE!!!

Do not purchase from this company. I ordered over $700 worth of soft play in one order and over $500 on a second order and to date have only received half the items. Some items were on 'pre-order' which I was fine with however estimated delivery was meant to be over 6 weeks ago. No update from the company was ever given regarding a delay and when I've tried to follow up with them, I just keep getting generic 'I'll follow up with my manager responses'. Extremely disappointed in the customer service of this company. The items I purchased have continued to be sold on the website as well.

I ordered a clear blow up pool to use at home as a ball pit.
As I rotate my toys, after a few months I packed it away in the cupboard and a few months later brought it back out to use.
When trying to blow it up the first two rings no longer held air.
I emailed asking if maybe they could suggest a patch kit - no answer.
At this point they had a decent sale on them so I thought stuff it and just bought a replacement.
Same exact thing happened, wouldn't hold air in the same two rings after blowing it up the second time.

This time I emailed multiple times, requested to be contacted via their website "contact us", messaged them on Instagram and left a comment on a post.

No response.

Very disappointed. Happy to take your money but not interested in rectifying any issues with their dodgy products.