theplasticshop.co.uk Reviews 

3,543
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

What I like about the website is the engineering detail enabling informed decisions about the product you are buying. Oh, and the service is faultless as well!

Rated 5 out of 5 stars

Great service, had need to order a sheet of PTFE and team kept me informed as to when I could collect. Very helpful and friendly staff, product exactly as expected and the most competitively priced t... See more

Company replied

Rated 5 out of 5 stars

Polycarbonate sheets arrived well packed, unmarked and on time. I've been using theplasticshop aka Gilbert Curry for polymer rod and sheet since the 1980s when I used to pop into their Coventry premi... See more

Rated 5 out of 5 stars

I have placed many bulk orders of Persex from here, all pre-cut to size for my laser cutter. Always packaged very well, and if I have ever had a problem it has been sorted promptly. DX Delivery can be... See more

Company replied

Company details

  1. Plastic Wholesaler
  2. Acrylic Store
  3. Manufacturer
  4. Plastic Fabrication Company
  5. Plastic Products Supplier
  6. Polythene and Plastic Sheeting Supplier

About theplasticshop.co.uk

Written by the company

At theplasticshop.co.uk, our mission is to help you find the perfect plastic material tailored to your needs while providing top-quality, fairly priced products and ensuring timely delivery.

Our roots date back to 1982, where we began as a traditional industry-to-industry stockholder of plastic rod, sheet & tube, eventually evolving into the original UK online supplier of premium plastics.

As a family-owned business, we collaborate with a dedicated team to offer the finest branded plastics from Europe's leading manufacturers. We're committed to saving you time and money by guaranteeing the best products at the most competitive prices. We take pride in our accreditation to the professional quality standard BS EN ISO 9001.

Our extensive product range as a plastic stockholder and supplier includes:

  • Nylon
  • Acetal
  • Nylatron®
  • Ertalyte®
  • PTFE
  • Ketron Peek®
  • Torlon®
  • PVDF
  • Perspex® sheet
  • Coloured Perspex®
  • Acrylic sheet
  • Acrylic mirror sheet
  • Acrylic rod
  • Acrylic tube
  • Correx sheet
  • Lexan® polycarbonate
  • Polycarbonate rod
  • Polycarbonate sheet
  • Polycarbonate tube
  • Delrin®
  • Polypropylene
  • Polyethylene
  • Rubber sheet
  • Ertacetal®
  • Foam sheet
  • Industrial PVC strip curtains
  • Tufnol® materials

All our products are sourced directly from the world's leading material manufacturers and are available for purchase online.

We offer cut pieces or full rod, tube, sheet, and plate with no minimum or maximum quantity restrictions. Most stock items are dispatched the next day for your convenience.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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4.9

All reviews

(3,543)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great for plastics

Been using this company for a few years now. Faultless service, on-time delivery, well packaged A++++

21 October 2024
theplasticshop.co.uk logo

Reply from theplasticshop.co.uk

Thanks, Peter - great to receive your feedback. You're a rather wonderful customer, too! Regards - Andy Cole, Managing Director

Rated 5 out of 5 stars

Good delivery

Good delivery.
Clear emails.
Easy to deal with.

16 October 2024
theplasticshop.co.uk logo

Reply from theplasticshop.co.uk

Thanks so much for sharing your five star feedback, Andy - it's much appreciated! Were here to help next time you may need us.
Regards - Andy Cole, Managing Director

Rated 5 out of 5 stars

What was ordered arrived in good…

What was ordered arrived in good condition, well packed on time. Will order again from you.Good price straight forward. Thanks.

14 October 2024
theplasticshop.co.uk logo

Reply from theplasticshop.co.uk

Thanks for taking the time to share your feedback, Maurice!
Regards - Andy Cole, Managing Director

Rated 5 out of 5 stars

Sorted out my issue very quickly

Sorted out my issue very quickly
Great service
Will be using again

9 October 2024
theplasticshop.co.uk logo

Reply from theplasticshop.co.uk

Thanks for sharing your feedback, and pleased to hear we were able to resolve the issue experienced with your order, without any fuss. We're here to help next time you may need us.
Regards - Andy Cole, Managing Director

Rated 5 out of 5 stars

Exactly what I needed

Exactly what I needed, promptly delivered and extremely well packaged.

3 October 2024
theplasticshop.co.uk logo

Reply from theplasticshop.co.uk

Great feedback to receive, Dave - thank you! I've passed your comments on to the team.
Regards - Andy Cole, Managing Director

Rated 5 out of 5 stars

Great service

Great service.
Thanks

4 October 2024
theplasticshop.co.uk logo

Reply from theplasticshop.co.uk

Thanks for sharing your 5-star feedback, Anthony - much appreciated!
Regards - Andy Cole, Managing Director

Rated 5 out of 5 stars

Great quality for a good price and on…

Great quality for a good price and on time delivery, my go-to supplier for plastics

30 September 2024
theplasticshop.co.uk logo

Reply from theplasticshop.co.uk

Thanks for trusting us to be your go-to supplier, Jonathan - that's really nice to hear. It's great to have such lovely customers!
Regards - Andy Cole, Managing Director

Rated 5 out of 5 stars

Quick delivery

Very quick delivery and helpful customer service.

25 September 2024
theplasticshop.co.uk logo

Reply from theplasticshop.co.uk

Great feedback to receive, thank you Anna!
Regards - Andy Cole, Managing Director

Rated 5 out of 5 stars

Perfect Perspex.

Very easy to order, reasonable price & quality product.Delivered on time and well wrapped.

23 September 2024
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Reply from theplasticshop.co.uk

Thanks so much for your five star feedback, Claire!
Regards - Andy Cole, Managing Director

Rated 5 out of 5 stars

My customer experience of dealing with…

My customer experience of dealing with The Plastic shop has been delightful!
Right from ordering to delivery it has been friendly, efficient and seamless.
I was kept informed of the progress every step of the way.
The delivery service used were exemplary, polite and bang on time.

17 September 2024
theplasticshop.co.uk logo

Reply from theplasticshop.co.uk

Wow - what a lovely review to receive! Thanks so much for taking the time to share - it is much appreciated. We're here to help next time you may need us.
Regards - Andy Cole, Managing Director

Rated 2 out of 5 stars

Long delivery

Took 7 days from ordering until it was delivered. With a steep delivery charge I would have expected much quicker delivery. Product was fine, Customer service was fine they responded to my query.

11 September 2024
theplasticshop.co.uk logo

Reply from theplasticshop.co.uk

Hi SCM,
Thank you for your feedback, and I’m sorry to hear that you felt our delivery service didn’t meet your expectations. We understand how important timely delivery is and aim to be as transparent as possible about expected delivery dates and charges.
Your order was placed on Wednesday 11th September, and as per our order acknowledgement (emailed to you within an hour of your order) it was dispatched on Monday 16th and delivered on Tuesday 17th; so from order placed to delivery was 4 working days. This was in line with the delivery timeframe we provided. We also confirmed this schedule with you again during our email exchange on Friday 13th September, and we appreciate your response acknowledging that this was acceptable at the time.
Regarding the delivery charge, our standard fee of £16.63+VAT is clearly stated online and is generally only a contribution to the actual cost, which includes both courier fees and packaging materials. We strive to be fair in our pricing while ensuring the safe delivery of all items.
We can only better meet your expectations if you let us know. For any urgent or time-critical requirements, we encourage customers to contact our sales office directly. If there's anything else we can do to assist, please feel free to get in touch.
Regards
Andy Cole - Managing Director

Rated 1 out of 5 stars

The tubes were broken

The tubes were broken, package torn!

19 August 2024
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Reply from theplasticshop.co.uk

Thank you for your feedback. I’m truly sorry to hear about the damaged tubes and the condition of the package upon arrival. This is certainly not the level of service we strive to provide.

As you know, we immediately processed a replacement order after being made aware of the issue, and those replacement tubes should now be with you. We’ve also taken steps internally to review our packaging processes and shared your experience with our packing team to prevent this from happening again.

I understand your frustration, and we greatly appreciate your patience in allowing us to resolve this for you. If there's anything else we can do to assist, please don’t hesitate to reach out directly.

Regards,
Andy Cole - Managing Director

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