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Thephonelab Reviews 

1,021
•
TrustScore 5 out of 5

4.8

Phone Repair Service
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Review summary

Created with AI, based on recent reviews

Evaluating 229 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the reliable and professional service. Customers frequently highlight that the staff is exceptionally friendly, helpful, and highly knowledgeable when handling various device maintenance tasks. People also genuinely appreciate the fast turnaround times, noting that most repairs are completed swiftly while offering fair and reasonable pricing. Some reviewers were not happy with accessory durability, while others experienced occasional scheduling delays or stock limitations during busier periods. A few consumers additionally mentioned encountering minor service friction, such as a lack of goodwill adjustments or minor pricing discrepancies.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting fast, professional, and friendly assistance... See more

Staff

Customers consistently report positive experiences with staff, highlighting their welcoming attitude and high... See more

Product

People report ambiguous experiences with product repairs, as outcomes vary significantly across different... See more

Price

Users describe positive interactions with price, highlighting that repairs and services are reasonably... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the use of high-quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's a nice set up: two young guys in a lab coat, repairing phones while you can watch them work. I don't know if they price reasonably; having a new battery placed is always cheaper then buying a n... See more

Rated 5 out of 5 stars

So easy as such. Made appointment, arrived, straight to work. Full open honesty with issue. Not ripped-off. Repair executed in a few minutes. Then was asked if screeensaver needed to be replaced, got... See more

Rated 5 out of 5 stars

I am so happy with how I was helped yesterday. I appreciate the expertise and kind communication. I had a negative experience elsewhere and it was a relief to have had this transparant service here. T... See more

Rated 5 out of 5 stars

Finding the Phone Lab to begin with worked really well online. I had the back of my iPhone 16Pro damaged and wanted it replaced. I ordered a new one online and made an appointment to replace it. Upon... See more

Company details

  1. Phone Repair Service
  2. Cell Phone Accessory Store
  3. Cell Phone Recycling and Unlocking Service
  4. Cell Phone Store
  5. Computer Accessories Store

Written by the company

ThePhoneLab weet alles over smartphones, tablets en laptops. Van hardware tot software, en van reparatie tot protectie en preventie. We zijn dol op techniek en werken graag met onze handen. Is je toestel kapot? Wij repareren het. Deskundig, snel, direct in de winkel, met of zonder afspraak. Maar we doen meer dan alleen repareren. Onze missie is om de levensduur van mobiele apparaten te verlengen en e-waste te verminderen. Door reparaties toegankelijk en efficiënt te maken, willen we de wegwerpcultuur in de tech-industrie tegengaan. ThePhoneLab streeft naar heldere en open communicatie. Zonder poespas. Wij zijn betrouwbaar en competent, en dat stralen we ook uit. Je ziet het aan onze cleane, frisse winkel en high tech lab, én aan onze mensen. Kwaliteit en prijzen van onderdelen houden we nauwlettend in de gaten – en daar handelen we naar. Zo kunnen we de beste service en de hoogste kwaliteit bieden, tegen de laagste prijs. Daarnaast hebben we een bredere visie: bijdragen aan de circulaire economie. We streven ernaar om tegen 2030 meer dan 2 miljoen mobiele apparaten langer in leven te houden. Dit is niet alleen goed voor je portemonnee, maar ook voor de planeet.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 29% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.8

All reviews

(1,021)

702 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

a very good experience

It was a very good experience, I went to change the battery of my phone Oppo, it took more or less an hour, everyone was nice and kind and I even get one delicious and warm coffee for free while I was waiting 👍🏻👍🏻

14 February 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience!

I had a great experience with them. After I accidentally spilled a glass of lemonade over my keyboard, they helped me perfectly. They cleaned the keyboard thoroughly and now it works (almost) like new again.

The staff was very friendly, knowledgeable, and took the time to help me properly. I really appreciated their professionalism and clear communication. Highly recommended!

7 February 2026
Unprompted review
Rated 5 out of 5 stars

First time visit / good impression

First time visit without making an appointment. One customer before me, but client was given all the time and didnt rush.
As it was busy my phone couldnt be repaired immediately but I could leave it behind.
Next day I got a call and as they couldn't replicate the fault, they did not want to replace it without my consent. Instead they recommend to leave it as it is, record the failure and then come back. Nothing charged.
Genuine shop, taking their time to really help you. Very capable personnel. Will go again and fully recommend.

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Impeccable service!

I used their services before and the service always has been great.

This time as well when I came in with a loose screen and a bulging battery.

Since I had the battery replaced by them a few months ago they put a new battery in and glued my screen and all under warranty!!!

This is what I call impeccable service!

29 January 2026
Unprompted review
Rated 2 out of 5 stars

My LENOVO MiiX 320 could not be…

My LENOVO MiiX 320 could not be repaired. It’s a pity because it stopped suddenly so the problem should be relatively easy to detect.
You have to know that this small laptop was rather new when it stopped working and I left it aside for many years.

27 January 2026
Unprompted review

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