Ordered 2 gaming pc's in november, arrived in 4 deliveries, after emails for bits missing, main pc's arrived Thursday before Christmas, mousemats arrived after Christmas, hdd on 1 pc not formatted, to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Purchased a pc back in November 2016. Still waiting to be sent all the items I purchased 8 months later. Also having issues with unit suddenly powering off and then rebooting again (usually coin... See more
Company replied
After my purchase Phoenixtech happily threw in freebies. We were very excited to get the computer up an running.. While trying to use the computer we would suffer random shutdowns. Phoenixtech w... See more
Company replied
These guys are scammers and definitely wouldn't trust them! I won this "Pimp my PC" Competition in January 2020. I sent out my family computer to them to have it "pimped out" but they stole the c... See more
Company details
Written by the company
Loki ist ein moderner Online-Casino-Anbieter, der speziell für Spieler entwickelt wurde, die Wert auf Unterhaltung, Benutzerfreundlichkeit und eine große Spielauswahl legen. Für deutsche Spieler bietet Loki Casino eine übersichtliche Plattform, auf der sich sowohl Einsteiger als auch erfahrene Nutzer schnell zurechtfinden und ihre Lieblingsspiele bequem entdecken können. Im Mittelpunkt von Loki stehen ein intuitives Design, komfortable Navigation und ein abwechslungsreiches Casino-Erlebnis. Das Angebot umfasst in der Regel beliebte Online Slots, klassische Tischspiele und weitere spannende Kategorien, die für Vielfalt und Unterhaltung sorgen. Besonders für Nutzer aus Deutschland ist wichtig, dass die Plattform sowohl am Desktop als auch mobil angenehm und flexibel nutzbar ist. Mit seinem modernen Auftritt und dem Fokus auf ein zugängliches Spielerlebnis positioniert sich Loki Casino als interessante Wahl für alle, die ein Online Casino für deutsche Spieler mit klarer Struktur, zeitgemäßen Funktionen und abwechslungsreicher Unterhaltung suchen.
Contact info
Germany
- www.thephoenixtech.co.uk
You should know
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
really helped out with any questions I…
really helped out with any questions I had. Delivery was on time and good delivery
Ordered 2 gaming pc's in november
Ordered 2 gaming pc's in november, arrived in 4 deliveries, after emails for bits missing, main pc's arrived Thursday before Christmas, mousemats arrived after Christmas, hdd on 1 pc not formatted, took a few emails to sort. Promised steam vouchers to compensate, numerous emails later, still no vouchers, now George and Dan no longer answering emails......2 months later still not sorted...pretty shabby by anyone's standards....
Excellent service pc just a ordered and…
Excellent service pc just a ordered and on time. Great comms.
Gaming PC
George helped sort me out with a customer gaming PC. He helped highlight a couple of compatible parts to match my chosen colour scheme and theme and did a great job in putting in together in a short time scale.
Great service and great support with any questions I've had since.
⭐️⭐️⭐️⭐️⭐️ service would totally…
⭐️⭐️⭐️⭐️⭐️ service would totally recommend.
The computer came in the time stated…
The computer came in the time stated and in good condition. Any question I had at the time were answered quickly and nicely (they never seemed annoyed by my constant questions). The mouse mat didnt turn up with the PC i ordered but Phoenix Tech sent it through in close order.
Great customer support.
Good condition of the PC.
Great service great price and George us…
Great service great price and George is a cracking young business man to deal with.
I will use again in the future
Good build
Good build. Unfortuently I had to buy my own Wi-Fi dongle that was supposed to be included with the bundle and it was a bit later in being delivered but I had good communication throughout and happy with what I received.
Great company and I'm very happy with…
Great company and I'm very happy with the PC build. The Team and George especially were excellent. George responded to my questions anytime day or night and answered them all in full everytime.
As for the PC it's self. I had it built to spec, with Phoenix help of course and it runs all the latest games with ease. Delivery time was a week and arrived exactly when it was supposed to with all my accessories that I asked for.
Couldn't be happier with the service.
Very good experience from start to…
Very good experience from start to finish.
Liked the fact we had the option to pay with instalments.very good communications.
Was allowed to alter order and upgrade certain things on pc.And was very well advised what would work well and what wouldnt.
Good after sales care aswell.
Cant recommend enough
Brilliant for first timers
Extremely pleased with this service, response times were amazing, and all questions were answered thoroughly and put into terms I could understand. The no interest payments were a wonderful help, and payment was easy to complete and set up. I still receive continuous customer service as I frequently ask questions about the computer I purchased as he has been more than happy to help me. Overall I would recommend this service to anyone who would like a new computer on a budget or are just starting to get into and are new to pc's like myself. Thank you phoenix tech team for the awesome service
Starter set pc gaming
I was looking for a starter pc gaming set up for my 15 year old and had no idea what was needed to give him what he was after within a limited budget. Phoenix Tech were fantastic advisng me and they put together an amazing deal and helped us set it all up. I now have a very satisfied teen! l doubt you'll come across a better customer service and the products are fantastic. 10 out of 10!
Poor Service..
I have been pending for nearly a year on a replacement for a product that I returned back in July of 2017. I have been persistent in attempting to contact them (via both Messenger and E-mail), yet responses are few and far apart. On several occasions promised to have the product sent out when a shipment arrives the following Monday, however yet to hear of anything, whether it be a confirmation of shipment etc.
As far as communications go I am willing to discuss matters with PhoenixTech as much as possible however with the number of empty promises they have given and the lack of response, I will be needing to look at my options with trading standards and citizen advice unless they come back to me with a resolution. This level of poor service is unacceptable and I feel like I have been dismissed for reason unbeknown to myself.

Reply from Loki Casino 2026
Brilliant person centred service
Brilliant person centred service. Nothing was too much trouble. Brilliant communication. George is knowledgeable and interested in what I needed and built me a desktop specific to my needs. Absolutely recommend this service.
A* Service
A* Service,
PC was well packed and came with lots of cool goodies,
Would recommend Phoenix Centurion PC and Phoenix as a company,
Not here for service, just for money
Computer came over a month after what the expected delivery date was and on my last month of pay i missed a payment so my windows was deactivated, this was 3 months ago and even after i have paid it off my email and messenger has been blocked, they wont help me
They have been very helpful when any…
They have been very helpful when any problems appear and messages are quick to be replied. Thank you pheonixtech
In would not recommend this company …
In would not recommend this company ever to any one. We placed an order early December for a Xmas presant. I am still waiting today (6th of Feb) for my order to arrive as promised so many times already. Slow to reply to emails. Many times don't even reply. Too many promises that have not been kept. I have been told so many lies about items being sent in next day or so and not actually hapoening. I am now looking at my options with trading standard and citizens advice. I would happily take a full refund right now as I have no trust in this company. Poor from start to finish. Well finish hasn't even happened yet as I still don't have the product I ordered in December last year.
It been terrible ordered computer in …
It been terrible ordered computer in November for Xmas came in December all smashed up from transport sent it back a new pic came 23 dec but found it did not work so emailed again when open after Xmas they picked up pic again this was an Xmas present. To this date have not received anything they said if I don't receive it by the 30 day ct of I would receive my deposit back as I'm on a payment plan. I said I want my deposit back but been told I can't as I'm past the 21 days cooling period I still not received a working computer I would avoid this company and I'm going to trading standards my son still has not got a Xmas present and I have no computer
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.