I have just sold my property through Personal Agent. The sales progression was dealt with by Sarah Goddard who was amazing. She kept me in the loop every step of the way and explained any developments... See more
Company replied
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Review summary
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Reviews shaping this summary
Natasha from the Epsom branch looked after me when I moved my Mum out of her flat to live with me and let her flat. The live was very complicated and stressful and Natasha went above and beyond to pro... See more
Company replied
Sarah at Tadworth office is amazing! We were in a chain of 5 and she went above and beyond to organise the whole chain to get our completion! She made our experience buying a house through them so muc... See more
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We feel very lucky to have Becky Moore as our Property Manager. We have been impressed by her professionalism, efficiency, and friendly approach from the very beginning. Becky has always responded... See more
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Company details
Written by the company
Established in 2004, The Personal Agent has grown to be the most successful independent estate agent in the area. With five interlinked branches covering Epsom, West Ewell, Stoneleigh, Banstead and the surrounding regions, you'll have the combined strength of a multi-branch team working for you, no matter whether you're looking to sell or buy, rent, let or invest. The Personal Agent was founded on the principle of going the extra mile, which is why we pride ourselves on taking a personal interest in your property needs and taking personal responsibility for every aspect of your purchase, let or sale. o Epsom's market leading agent for sales. o Established for 13 years o 5 sales and lettings branches. o Advertise to millions of potential buyers and tenants on Rightmove, Zoopla, Prime Location, OnTheMarket and our own website. o Premier marketing with professional photographs and floorplans as standard, and glossy brochures, aerial photography and video walk-throughs where appropriate, all for free. o Dedicated sales progression team o In-house mortgage brokers, energy performance consultants and removals With thousands of registered buyers and tenants and several hundred successful sales and lettings every year, our friendly team is one of the most experienced and professional in the region. For well over a decade our founders, managers and staff have lived and worked in the area, so not only do we know it like the back of our hands, but we also take our community responsibility seriously - supporting local charities such as The Children's Trust in Tadworth, Action for AT and Age Concern. We also support many of the local schools with sponsorship for their events including Wallace Fields infant and juniors, Stamford Green primary and Rosebery girls school.
Contact info
2 West Street, KT187RG, Epsom, United Kingdom
- 01372 745 850
- epsom@thepersonalagent.co.uk
- www.thepersonalagent.co.uk
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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We have dealt with Charlotte for some…
We have dealt with Charlotte for some time now and she is really professional and friendly with the service she provides. Really pleased tenants.
15 October 2025
Unprompted review
Brilliant service
Brilliant service from The Personal Agent, especially from Ethan Haddon. Professional, proactive, and always easy to reach. Made the whole process simple and stress-free. Highly recommend!
6 November 2025
Unprompted review
Reply from The Personal Agent
Thank you for sharing Jacek
Very professional company with a wealth…
Very professional company with a wealth of experience and knowledge!
4 November 2025
Unprompted review
Reply from The Personal Agent
Thank you for sharing Harrison
Great service
Very professional and excellent in keeping us knowing what is happening
4 November 2025
Reply from The Personal Agent
Thank you for sharing Carol
They had the right level of push
They had the right level of push. They wanted the sale but also worked to get the right price for us.
Sarah post sale was great.
4 November 2025
Unprompted review
Reply from The Personal Agent
Thank you for trusting your house sale with us Nathalie, and your 5 star review. We wish you all the best
outstanding property Mangement..
Charlotte is an outstanding property manager! She is always prompt, professional, and responsive, providing quick solutions to any issues that arise. While there can sometimes be delays in responses from the landlord, Charlotte consistently keeps me informed and handles everything efficiently. I truly appreciate her dedication and proactive approach — she makes renting stress-free and straightforward. Highly recommended!
3 November 2025
Unprompted review
Thoroughly recommended
As a landlord I have always found the Personal Agent, and in particular Michelle Hobbs to be extremely efficient and professional. They have managed my property for a number of years, and I have complete trust in them. I would thoroughly recommend their services.
30 October 2025
Unprompted review
Reply from The Personal Agent
Thats great to hear, and thank you for your review
Appreciate you Sarah!!
Sarah has been fantastic dealing with our purchase. Went above and beyond to ensure we got over the line. Always at the end of my worrying emails, guiding and advising. Eternally greatful Sarah, Thank you!!
28 October 2025
Unprompted review
Reply from The Personal Agent
So are so pleased we got there in the end, and thank you for sharing. Sarah is over the moon.
Great experience
Callum was amazing at showing me around on a viewing friendly and professional!
25 October 2025
Unprompted review
Reply from The Personal Agent
Thats great to hear, thanks Carly
Selling our flat
Mark and his team were absolutely amazing,very helpful,very professional,guided us in the right direction
Kind regards
Gerry and Chantal
27 October 2025
Unprompted review
Reply from The Personal Agent
Thanks for sharing Gerry and Chantal, its really appreciated
I have been in touch with Callum
I have been in touch with Callum. He is quick with his responses and really friendly. I would happily recommend Callum to anyone looking for a reliable and trustworthy agent.
3 October 2025
Unprompted review
Reply from The Personal Agent
Thats great to hear, thank you for your review
Great experience with Callum
Had an overall great experience with Callum. Hes managed to resolve all queries I've had, and it's been smooth sailing with him.
24 October 2025
Unprompted review
Reply from The Personal Agent
Thats great to hear Rakish, and thank you for sharing
Landlord review
Everything went very well leading up to the rental or our property, and has continued to go well with the Personal Agent. The only reason for 4 stars is that communication in regard to minor maintenance issues could have been clearer at the start, but this could have been misunderstanding on our part. Generally communication is very good and responsive, and we are very happy with the service they are providing.
21 October 2025
Unprompted review
Reply from The Personal Agent
Thank you for your review, and constructive feedback which is taken on board. We appreciate you taking the time to share.
Periodic property inspection
After periodic property inspection, Charlotte Evans addressed all of my concerns promptly and ensured I am well-informed at every step. She and her team (based in Epsom) were very helpful throughout the entire process.
14 October 2025
Unprompted review
Reply from The Personal Agent
Thats great to hear, and thank you for sharing Minma
Excellent Agent
Been dealing with The Personal Agent for some time now for our property rentals and they have been excellent and extremely professional. In particular Callum Kirkby, the Assistant Manager at Epsom has been extremely helpful, knowledgeable and deals with everything quickly and professionally.
17 October 2025
Unprompted review
Reply from The Personal Agent
Thanks for sharing Jo
Reply from The Personal Agent
So pleased for you, thanks Giuseppina
Very smooth and timely support with our…
Very smooth and timely support with our international move into (and out of) a rental property in Epsom, Surrey. Swift and professional communication - thanks to Callum and team. Would recommend ☺️
15 October 2025
Unprompted review
Reply from The Personal Agent
Thats great to hear Lori, and thank you for your review
Rating Based on Stephanie Foley ONLY!!
Rating Based on Stephanie Foley ONLY for end of tenancy and returning deposit to us. Stephanie is a a credit to TPA! Can’t thank her enough for all her efforts recently.
13 October 2025
Unprompted review
Reply from The Personal Agent
Stephanie says thank you for your kind review
Charlotte attended to carry out a property inspection
Charlotte attended to carry out a mid-term inspection. She gave me plenty of notice for the visit and explained what i should expect. She was very friendly and thorough, making sure i had the opportunity to raise any concerns.
1 October 2025
Unprompted review
Reply from The Personal Agent
Thank you for your review Michelle
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