The Personal Agent Reviews 

Becky was helpful and responsive when we reached out to her about a broken washing machine. She made sure to communicate and follow up, even when there was a slight delay with the contractor.

I contacted Becky Moore at the Epsom office concerning the way that the bills for our rental property are paid and to ask if I could pay them myself rather than having them paid off the monthly rent. I also outlined the extra difficulties this caused me if bills were paid off the rent.
She immediately understood what I was saying and the problems that this was causing me and we agreed a solution that was beneficial to both parties.
Becky was very easy to discuss the situation with and happy to sort out an amicable solution.
Thanks very much Becky

Richard

Callum has been paramount to helping me get back on track with the property, my dealings with him have always been professional and would highly recommend him highly. Great chap.

Becky has also helped with the short dealings I have had with her.

I was delighted with the excellent service I received from Ethan Haddon at the Epsom Lettings office. He was always friendly, diligent and enthusiastic when helping me to find a new place to live.

We are giving a 4 out of 5 star review, and it’s important to say this reflects our experience across the full 11-month journey it took to sell our property with The Personal Agent.

At the valuation stage, George from The Personal Agent valued the property lower than other agents. At the time, we felt others were more enthusiastic and optimistic, so we initially chose a different agent. However, after just a month, it became clear that George’s assessment of the market had been honest, realistic, and ultimately more accurate. We returned to The Personal Agent because we valued that transparency over inflated promises to “win the business.”

In the early weeks, there were some positives, with 1–2 viewings generated. However, there were also areas that could have been better. Feedback after viewings was sometimes slow to come through, and on one occasion, a viewer was shown around by someone who had never visited our property before, which was disappointing and the feedback we then received probably reflected the individual’s lack of knowledge of our property. We also felt there was some early pressure to reduce the asking price, which we were not comfortable with at the time. Following our refusal to do this, communication dipped slightly for a period.

As a result, of our disappointment of how viewings were conducted, we decided to start conducting viewings ourselves, while still maintaining regular contact with The Personal Agent before and after each viewer they sourced for us.

Towards the end of the year, there was a change in personnel, and John Ryan became our main point of contact. This marked a real turning point in our experience. John’s communication was excellent throughout, his advice was clear and helpful, and he was consistently available and proactive. If our entire journey had been handled at that level, this would easily have been a 5-star review. He is a real asset to the company.

Overall, while there were some inconsistencies earlier on, we want to highlight that George, John, and Mark are individuals we would absolutely recommend. Our less positive experiences seemed to relate to team members who we understand have since moved on.

A slightly mixed journey, but ultimately a successful outcome, and we’re grateful for the honesty and professionalism shown, particularly in the latter stages.

The Personal Agent have been doing an excellent job in managing my property.
Just recently there was a small problem with some damp damage. This was dealt with quickly with a quote being issued immediately and the contractor being sent in promptly to carry out the work. Many thanks to Becky Moore at the Personal Agent for arranging this.

Natasha was brilliant. Highly recommend her professionalism and proactive approach.

Rosie Fraser from The Personal Agent Epsom was very welcoming. The agent was on time and gave a good walk through being informative without being pushy.

It was a long process selling my 2 bed flat in Epsom but Sarah was helpful & always available to talk to & discuss matters I didn't always understand!

I have just sold my property with the personal agent in Banstead. We had various delays and issues with the solicitors, however Mark was brilliant throughout. He got involved numerous times to help speed up the process between the solicitors, right to the very end and even on completion day. Thank you for your help Mark and to everyone at the personal agent who assisted throughout the sale.

A great company to deal with, very helpful staff and special thanks to Becky Moore for speedy responses and help. Keep up the great work.

Thank you to Becky Moore of the Epsom branch for her help with the issue that my tenant had. She kindly liaised with different parties and sorted the issue quickly.

Sarah has been very helpful and thorough throughout

Thank you, Stephanie, for understanding our queries and promptly following up with the landlords. Your quick responses helped clarify how we should proceed with our property-related commitments. We really appreciate your swift action and support

Stephanie the Lettings Administrator has provided excellent service throughout the start of my tenancy, making the moving in process quick and easy as well as handling document for the old tenants incredibly swiftly. Would definitively recommend.

The help I experienced from Stephanie was excellent. She managed me through the end of tenancy, helping me with all my questions promptly and looking after my tenants. Thank you Stephanie

I had a really great experience working with this estate agency. The whole team was friendly, professional, and very helpful throughout the entire process. They kept me updated regularly and were always quick to respond whenever I had questions.

What I appreciated the most was how smooth and stress-free they made everything. Buying/selling property can be complicated, but they guided me through every step and made it much easier than I expected.

I would definitely recommend them to anyone looking for a reliable and trustworthy estate agent.

Glad we sold our property with The Personal Agent in Epsom. We had honest and expert advice from the offset after struggling to sell for 3 months with another agent. The personal agent created a beautiful video of our property which I feel really did help our sale. They also suggested what would and wouldn’t work and gave an honest breakdown of the current market. Many thanks to Richard for his honesty, professionalism and reassurance throughout the sale process.

I felt they communicated well with us as sellers, although we didn’t get enough feedback from viewings in general, but when we did have a successful viewing it was well communicated.

Sarah from after sales was excellent and communicated well, liased with us effectively, took our concerns seriously and called back when she said she would.

Overall, very happy we switched over to the Personal agent and can honestly say, the Epsom team were excellent.

I used The Personal Agent (Epsom Branch - Lettings) recently and cannot fault the professionalism, friendliness and expertise of these people - specifically Callum who made the process seamless with up to date communication all the way from beginning to end. Callum and his team were wonderful and I'd highly recommend him and The Personal Agent again to anyone looking at letting / selling.

The Stoneleigh branch team are simply brilliant. The marketing is absolutely top grade, their market insights and knowledge is excellent, and they are constantly going the extra mile to support their clients. We bought our house from them 10 years ago, and I knew if we ever came to sell I’d go straight back to them, but they have genuinely surpassed my expectations. Thank you