THE OUTNET  Reviews 

Items returned, now at my own expense as they “don’t support returns from Jersey” over a month ago haven’t been acknowledged and refunded. £££ out of pocket and no meaningful comms. Buyer beware. This is a shocking experience having been a customer from day 1. They also sent a survey to see how they are doing! Tone deaf.

Terrible. The goods I ordered and paid for never arrived. Still waiting for the refund and the customer service doesn’t reply.

i have orders goods that are not suitable and i have contacted outnet via email and telephone so many times to obtain a return without success i am currently £451 out of pocket if i could give no stars i would.
read your reviews and do the right thing

Delay and lack of information an absolute joke! I have been very happy with most of my purchases in the past but an order placed on 11th August hasn't yet been shipped and I only discovered that the company is in a legal dispute with shippers from an internet search - no useful information from my enquiry with customer service. This is totally unacceptable

I have been using THE OUTNET for years, and even though I gave it time to adjust after the transition, I find the whole experience extremely disappointing. Shipping now takes up to six weeks, which is simply unacceptable, and the app is still almost unusable even after several weeks.

As a long-standing customer, I expected the transition to improve the experience, not make it significantly worse.

Don't buy any designer product from THE OUTNET!! After one time wear their Valentino sandals look like a trash, definitely different than my other Valentino's quality and they don't do anything for that. Worst customer care service ever.

Terrible store - I have been trying to return an item for over a month and they wont send a return lablel. Never buy from them - they are horrible.

I used to love the outnet and regularly purchased from them but I made a big order end of July, it arrived 20th August. I made a return request on the 23rd and they sent an email confirming the retrun request but saying they're reveiwing it! Which is not legal. I emailed them on 25th asking. for the return label and then since then have emailed al ost everyday and just get crazy automated emails (some don't amke sense) Today it said Hello TheOutnet Chatwoot Forwarder. I am asking my credit card company to help now and will never shop there again.

I was a THE Outnet shopping platform customer for at least 8 years. Recently, they changed hands to a new owner. I have a store credit of USD 276.40 since 31st July 2026. Each time I write in, they will always say the store credit is in. But it never appears in my account. When I ask for a refund, they say they do not do rrefunds Whereas the previous owner will refund us immediately if we change our mind. I strongly suggest that you should not shop here. Now they also charge a delivery fee and taxes even though you have reached the minimum spend. So, consumer, please be careful if you want to shop on this platform, THE OUTNET. Not recommended at all.

Ive been shopping with The OUTNET for years but they have made some changes recently ,that put me off shopping with them for a very long time, if not forever! My advise-only buy from them if you are 100% sure you want to keep the item as the return process is a nightmare! Thank God I used PayPal as they got my money back within a week as THE OUTNET doesn't respond to any emails or messages!

I ordered blazer for a wedding on 6 August 2026. I contacted customer service to confirm the delivery date with no answer to my email. Then on 21 August 2026 my order was just cancelled without any explanation. Prices are great but the customer service the poorest I experience so far.

Avoid at all costs, literally!! I wish I had read recent reviews. Ordered a coat and does not fit and I am been given the run around, after nearly 2.5 weeks of trying to return, no further forward. I am likely going to be stuck with the coat and out of pocket. All I have been told is issues with warehouse and new system but this seems to be a pattern and others have clearly had the same experience. I will never shop with them again or net a porter, too risky.

Your order 1707ZSUYP2601H is now on its way to you!

This is what you told me on July 17th, I have never recieved anything and you still have not given me a refund. You basically have stolen my money!!! This is a horrible company with the worst customer service I have e3ver had!

I ordered a blouse on July 28, 2026, and after waiting much longer than expected and repeatedly checking on my order, it finally arrived defective/damaged and unwearable.
When I followed up about the delay, I was told that my order was taking longer than expected because they were making “essential improvements to our website, app and warehouse operations.”
Since receiving the damaged item, I have contacted customer service through their website, by phone, and by email to request a return and refund. Instead of resolving the issue, I have repeatedly been told that my request needs to be sent to another department for review. I have been made to jump through hoops at every step.
Today is August 30, and I still have not received a return label or a resolution. I have emailed them at least 10 times regarding this issue.
This has been an incredibly frustrating experience. The item arrived damaged, yet I am still having to spend my time chasing the company just to return something I cannot wear. At this point, the lack of customer service and failure to resolve a straightforward defective-item return is extremely disappointing.
Be very aware before ordering from this company. Based on my experience, their customer service has been terrible, and I would not feel comfortable ordering from them again

I received my order late, and now returning the item has turned into an absurd and completely unacceptable ordeal.

There was no return label or paperwork included in the parcel, and I have now been asking for a simple shipping label for nine days. Instead of actually sending it, I receive an apology email every couple of days, yet I am still unable to return the item.

I was also given a 10% discount code as an apology, which rather fittingly does not work either.

It is honestly ridiculous that a customer has to repeatedly chase and practically beg a company just to be able to return a product. This is frustrating, disrespectful and completely unprofessional. At this point, I have absolutely no desire to shop here again

I placed an order and it took over 2 weeks to arrive. The discount code they offered me as an apology did not work. After I returned my items using their courier, the parcel got lost - and this is where my problems REALLY started. That was 2 months ago and I still have not received a refund. I've often had to wait 2 weeks with no response to my emails during that time. I've tried to raise a complaint with them about it and it has been ignored. I've honestly never had such a bad experience with a business in my whole life. I'm £800 out of pocket and have no indication that I'll get this back soon

I have been ordering from The Outnet to Switzerland for many years without issues. However the issues this year, I would not use them again. They have started to charge for postage over 300CHF order, it's taken over 3 weeks for items to arrive. They have removed return labels with DHL from box, and need to email them to receive returns information. Been waiting a week so far for this. I have also receive import duty fee from DHL, despite paying The Outnet this in the original order. Zero response to email(s).

The new website update is awful. Filters do not work (lowest / highest price etc). The sizes are all mixed up with local sizes, brand sizes, sizes by top, sizes by bottom, which is completely ridiculous. Not worth the efforts.

I ordered a pair of Valentino boots and a pair of Christian Louboutins. After a long 30 days, the package finally arrived. Despite everything being in stock, they hadn’t bothered to ship it on time. When it did arrive I was clever enough to film the unboxing and it turned out exactly as I expected: they’d scammed me. They’d sent me two pairs of cheap, no-name shoes. A week later, not a single email has been replied to. It’s been a week and they haven’t even bothered to respond. They’ve definitely scammed me big time.

I have completely lost confidence in THE OUTNET

I have been a loyal THE OUTNET customer for years and have always considered it one of the better luxury outlet retailers. Unfortunately, my recent experience has been extremely disappointing.

I have been waiting over a month for a return label and have contacted customer service three times, yet the issue still hasn’t been resolved.

Since the recent ownership/operational changes, the entire experience seems to have deteriorated — from the website and returns process to customer service and communication. What used to be a seamless and reliable shopping experience now feels incredibly frustrating.

I understand that THE OUTNET is currently going through a site, app and warehouse migration, but customers shouldn’t be left waiting weeks simply to return an item.

I genuinely hope the company gets these issues resolved, because at this point I have completely lost confidence in shopping with THE OUTNET.

Scam, no shipment since 25st of July. No reply.
Just took money and vanished.
No possibility to leave a review, no social media info on this.
Horrible that the site is still selling items..